Russell & Smith Mazda

I just bought a Mazda from Sutoyo at Russell & Smith. It was pleasant experience to work with Sutoyo. He is very friendly and honest on the price. I highly recommend Sutoyo @ R&S to buy your next car! Li It was pleasant experience to work with Sutoyo. He is very friendly and honest on the price. I highly recommend Sutoyo @ R&S to buy your next car! Liu More

Kenny was a great person to meet and discuss the purchase of a new car. I highly recommend him because he is Honest and is not a high pressure salesman. of a new car. I highly recommend him because he is Honest and is not a high pressure salesman. More

The reason I have given the great rating is because, the employee's are good at what they do and the work very to help you u pick the best car for you. They care about they customer and they call to check t employee's are good at what they do and the work very to help you u pick the best car for you. They care about they customer and they call to check to see how everything is going with the car. They listen and understand what u want and they help u get. Great customer service. I would have my friends to go there also. More

Had a great, easy, no haggle/hassel experience with both Kenny and Delroy. Best car buying experience yet! I strongly recommend this dealership to anyone who wants a RELAXING car purchase! Kenny and Delroy. Best car buying experience yet! I strongly recommend this dealership to anyone who wants a RELAXING car purchase! More

I brought my recently purchased certified pre-owned 2007 MX5 in for servicing of a water leak in the trunk and passenger area. This dealearship was willing to work with me on the resolution. They acted in a MX5 in for servicing of a water leak in the trunk and passenger area. This dealearship was willing to work with me on the resolution. They acted in a kind and courteous manner. They wanted to make the situation right. My experiences with Russell&Smith have been great. I approached this issue in a fair and professional manner and the dealership responded in kind. The car was delviered back on time and in proper shape. Even some missing fasteners inside the passanger area were replaced. I highly recommend these folks. More

To be fair to Russell & Smith, nearly every experience I have had with my Mazda has made me regret ever purchasing anything other than the other import make I previously favored. That said, th experience I have had with my Mazda has made me regret ever purchasing anything other than the other import make I previously favored. That said, this complaint is exclusively regarding Russell & Smith. I take my 2010 Mazda 3 GT to Russell & Smith for the routine maintenance. I get friendly reminder emails when it's time to start thinking about scheduling and I get the car into the dealership on or near the appropriate 5,000 mile mark. In September of 2011 - around the 20,000 mark - I took my car for the routine maintenance (oil, tires, fluid, etc.). The report was that everything was in "Good" condition. As far as tires, this mean that MORE THAN 50% of the wear was remaining. This is consistent with what I was told when I purchased the car - that the tires were good for 50,000 miles. It is now November 2011, I took my car for service (25,000 mile routine maintenance) this morning and was told I need FOUR NEW TIRES. When I mentioned to Alfred - who did not know the rating for the tires - that (1) the tires were supposed to be good for 50,000 miles per the Mazda dealership's own representations and (2) that two and a half months and 5,000 miles ago they told me that I had 50%+ wear left on the tires, the best response Alfred could give was, "Well, that's not good." Really?! Not good huh? I obviously did not come to that conclusion already before mentioning those two rather pertinent facts! Alfred then suggested several filters to be replaced and flushing all of my fluids, etc. At least when I take my car and purchase tires elsewhere, the new ones will not be part of the disaster that is the Mazda experience. At least local tire shops honor their tire warranties and know how long they should last. Avoid this dealership for routine maintenance. Avoid Mazda for vehicle purchases if you can! More

I purchased a 2011 Mazda 3 over the weekend and worked with Kenny. He was not pressuring; just informative, positive and most importantly, honest. He answered all of my questions and made it comfortable f with Kenny. He was not pressuring; just informative, positive and most importantly, honest. He answered all of my questions and made it comfortable for me to make such a big decision. I would highly recommend anyone to purchase a car from him. More

I had just bought my 2011 mazda3 july 28 2011. I had two and a hlaf months with my vehivle. Unfortunately someone rear end my vehicle while I was parked in friends driveway. My car was totaled and I was.abo and a hlaf months with my vehivle. Unfortunately someone rear end my vehicle while I was parked in friends driveway. My car was totaled and I was.about to be left without a vehicle. Russel and smith were there to help me get another mazda3 with little down.payment and were very fast and understood my situation. I was very pleased with their service and would definitely recommend them to everyone! More

Great dealership to buy a new Mazda. Excellent customer service, friendly and knowledgeable staff. Brand new 2012 Cx-9 was deleivered on-time as promissed, nice and clean in and out with full tank of gas. service, friendly and knowledgeable staff. Brand new 2012 Cx-9 was deleivered on-time as promissed, nice and clean in and out with full tank of gas. More