Russell & Smith Mazda

I called in to Russell Smith Mazda to purchase a 2012 Mazda 2 and dealt with Kingsley. After some negotiating with Kingsley I was given a drive out price of $13,900(t,t,and l included) by his sales mana Mazda 2 and dealt with Kingsley. After some negotiating with Kingsley I was given a drive out price of $13,900(t,t,and l included) by his sales manager Jose. The only stipulation was that I had to finance the car with them. I told Kingsley no problem. He then asked when I could come in, I said Friday. I came in Friday to close the deal and Jose then told me the price was $13,900 plus t,t, and l. I told Jose that he was wrong and that the $13,900 drive out was the total price as long I financed with them. Jose checked his records and realized that he made a mistake and that I was correct. $13,900 included tax,title and license. He apologized to Kingsley and me. I then gave them my credit info and waited for approval. After waiting some time, I had to leave and said to call me when it is approved. 4 hours later Sutoyo, another manager called me to say the loan was approved. I told him that I will be there in the morning to finish the deal. Saturday morning when I arrive, I go to the finance table with Roy who asks if I want to purchase a warranty. I declined. Roy left the office and came back with Ben another manager of some sort. Ben said that I have to buy the warranty because he was selling me the car at such a cheap price. I told him that I do not want the warranty and that our deal was to finance the car with them at that price, not to finance and buy a warranty with them. When I refused to purchase the warranty, Ben said he could not sell me the car. This was a deceitful practice to say the least and a complete waste of time. More

Sutoyo is great as is jose. They take care of you as good as anyone can. Jose is great and is straight up. Same with sutoyo he is fantastic as anyone can. Jose is great and is straight up. Same with sutoyo he is fantastic More

My overall experience was good. I'm very disappointed I was not told about incentives that my job and Russell and Smith agreed to give employees. I was told I can take advantage of the incentives in the f was not told about incentives that my job and Russell and Smith agreed to give employees. I was told I can take advantage of the incentives in the future. I'm not sure I'll do business here again as I feel honesty is very important. I don't feel I received any special treatment that another dealership wouldn't offer. My mom purchased a car here 2 years ago and referred me due to her experience w/ salesman Sutoyo Sugiharto. I can say Sutoyo was very pleasant to work with. I have a hard time believing employees were not aware that a large organization such as MD Anderson Cancer Center made an agreement w/ Russell and Smith to offer employees who purchase vehicles here incentives that were agreed upon. A 10% discount makes a difference. I will accept responsibility for not doing my research prior to purchasing the vehicle. There are other dealerships that had better incentives for being a MD Anderson employee. More

My wife and I stopping by the dealer just for "window shopping", Mr. Sutoyo Sugiharto very friendly introduced himself, and very patiently explained our questions in ourown language, "Manderin". "window shopping", Mr. Sutoyo Sugiharto very friendly introduced himself, and very patiently explained our questions in ourown language, "Manderin". He made us really feel at home, rather than struggle in making a deal. Guess what, we made a deal in just two hours. That was including test driving, trim line selection, disscusion of services and technique issues and negotiation of price. In the end, we drive home a Big Chinese New Year Gift. Thanks, Sutoyo. More

Horrible experience ! They are unfriendly and root and like to get smart with you! Following up with customers does not exist in this dealership! Never called me back in fact I had to call back 3 times un like to get smart with you! Following up with customers does not exist in this dealership! Never called me back in fact I had to call back 3 times until I received an answere. They provided not accurate times on when the car will be looked at and fixed! Horrible! However, if you just just mention that you might need a new car they will stick on you like ticks not letting you out of their site and forcing you to make an appointment. I would not be surprised if they hold a gun up to your head asking you to sign the contract. Dear Mazda dealership, if you would put the same energy in trying to sell cars into your customer service than you would not have a hard time selling cars in the first place! Who would consider buying another car and having to deal with your horrible ingnorant customer service than going to the BMW dealership or Infinity dealership. My husband has an infinity and they have never treat me so terrible on top of that if my car is broken or they have to service it you will get a loaner. At the Mazda dealership this is as futeristic as us flying to the moon they have never heard of providing great customer service and a loaner! Well I am fixing my car selling it and buying an infinity no more mediocre treatment or should I say no treatment at all since I was completely ignored! Please do not believe them if they tell you they will call you back! Horrible this is that describes the Mazda russel smith dealership! More

Mr. Sugiharto made buying a used car a very pleasant experience. By the time I found Russell & Smith I was exhausted with bad experiences from other dealers so my guard was up; I was tired of running a experience. By the time I found Russell & Smith I was exhausted with bad experiences from other dealers so my guard was up; I was tired of running around Houston to find things not as other dealers had described them. I explained my "wish list" of things I needed in a used car, which was to be a surprise Christmas present for our daughter, to Mr. Sugiharto and my price. I was not playing games and I expected the same from whomever I was doing business with, just tell me if you can do it or not. That's exactly what I got AND MORE! Mr. Sugiharto was honest, knowledgeable, prompt, maintained excellent communication (without being a pest). When I looked up reviews on Russell and Smith Mazda I knew I had made the right choice. Not to mention even our salesman, Mr. Sugiharto, had awesome reviews! When we arrived to pick up our new "used" car all the paperwork was in order and the process was quick (less than 30 minutes). We are so pleased to have done business with Russell and Smith Mazda and would highly recommend them! More

I'm so glad I came to this location. Kenny was friendly, personable, and informative. At no time was he pushy, like the common car sales man but instead very calm. He was also very patient with me because I personable, and informative. At no time was he pushy, like the common car sales man but instead very calm. He was also very patient with me because I was always on a time limit. Love love love, this location and the staff!!! More

I just bought a Mazda from Sutoyo at Russell & Smith. It was pleasant experience to work with Sutoyo. He is very friendly and honest on the price. I highly recommend Sutoyo @ R&S to buy your next car! Li It was pleasant experience to work with Sutoyo. He is very friendly and honest on the price. I highly recommend Sutoyo @ R&S to buy your next car! Liu More

Kenny was a great person to meet and discuss the purchase of a new car. I highly recommend him because he is Honest and is not a high pressure salesman. of a new car. I highly recommend him because he is Honest and is not a high pressure salesman. More

The reason I have given the great rating is because, the employee's are good at what they do and the work very to help you u pick the best car for you. They care about they customer and they call to check t employee's are good at what they do and the work very to help you u pick the best car for you. They care about they customer and they call to check to see how everything is going with the car. They listen and understand what u want and they help u get. Great customer service. I would have my friends to go there also. More