Russell & Smith Mazda

I had an accident while I was traveling through Houston. My car hit debris on the road and one of my wheels was bent. I took my car to Russell & Smith Mazda to get my car fixed. They could've have easily t My car hit debris on the road and one of my wheels was bent. I took my car to Russell & Smith Mazda to get my car fixed. They could've have easily taken advantage of an out of towner in need but they didn't. They checked my wheel, tire, and pressure monitoring sensor and undercarriage to see what was damaged and what wasn't. They could have said everything was damaged but they instead told me only the wheel was damaged. After checking for the wheel availability they said they would have to order it. I told them I couldn't wait as I needed to my job assignment in Huntsville Alabama. T then suggested to them that they swap a wheel from one of the new cars on the lot and replace it with the wheel that was on order. They agreed and I was able to get my car repaired and continue my trip. The dealership did quite a bit of work to check out my tire and TPMS sensor and put my wheel and tire back on the car and so I was expecting a hefty labor cost. Much to my surprise the cost for the labor was very reasonable. My car has been running like new since the fix and for this and their treatment of me and my vehicle I thank and highly recommend Russell & Smith Mazda. More

I worked with Jose Molina and Gilton Huggett to purchase my new Mazda 3i Touring. Jose and Gilton were both a pleasure to work with and were very professional. Jose Molina is a new Sales Manager at Russell my new Mazda 3i Touring. Jose and Gilton were both a pleasure to work with and were very professional. Jose Molina is a new Sales Manager at Russell & Smith. I negotiated with Jose over the price of the car, and I can assure everyone that he is a straight shooter. He offered me the best price I could find in the Houston area, and the price he quoted me over the phone was the same price I bought the car for. There were no hidden fees at all. Gilton was knowledgeable and helpful. I would recommend this dealership to my friends. More

Arriving at Russel smith Yermek Koshimbayev walked up to us and showed us around, showed us the car immediately ran around to try to find the car i wanted to the exact color and package, as we sat down to t us and showed us around, showed us the car immediately ran around to try to find the car i wanted to the exact color and package, as we sat down to talk about numbers, I made the mistake of e-mailing Gilton Huggett for information, Yermek Koshimbayev was more than informative. As Gilton was done with his client he took over, to show us around the cars, I asked where the other guy was and he said " NOT TO BE COCKY BUT I AM THE MOST KNOWLEDEABLE SALES PERSON ON THE FLOOR". okkk... sat down to talk bout the packages on what the S Grand Touring Mazda 3 hatchback came with standard, he listed so and so and then i asked isn't the keyless entry/starter standard he said " No it is an option" but as we saw on the paper it was listed under STANDARD , his lame excuse was " ran out of space in the option section" after arguing for awhile about the "tech option" i was a bit fraustrated. so the manager came out and asked me to test drive the graphite S grand touring in the show room, drive was nice, but whenever a big bump came along the back would have a creek, as we came back i asked the manager with the creek what better deal can you give, he said deal stands, creek is a easy fix its cause its been sitting in the show room , just needs to be lubricated. HAHA a BRAND NEW CAR needs to be RE-Lubricated after reading all the reviews from around town this Dealership has the best rating? I definitely don't think so Bottom line is Gilton is not the most knowledgeable sales person, everyone else is just as or more informative More

I called in to Russell Smith Mazda to purchase a 2012 Mazda 2 and dealt with Kingsley. After some negotiating with Kingsley I was given a drive out price of $13,900(t,t,and l included) by his sales mana Mazda 2 and dealt with Kingsley. After some negotiating with Kingsley I was given a drive out price of $13,900(t,t,and l included) by his sales manager Jose. The only stipulation was that I had to finance the car with them. I told Kingsley no problem. He then asked when I could come in, I said Friday. I came in Friday to close the deal and Jose then told me the price was $13,900 plus t,t, and l. I told Jose that he was wrong and that the $13,900 drive out was the total price as long I financed with them. Jose checked his records and realized that he made a mistake and that I was correct. $13,900 included tax,title and license. He apologized to Kingsley and me. I then gave them my credit info and waited for approval. After waiting some time, I had to leave and said to call me when it is approved. 4 hours later Sutoyo, another manager called me to say the loan was approved. I told him that I will be there in the morning to finish the deal. Saturday morning when I arrive, I go to the finance table with Roy who asks if I want to purchase a warranty. I declined. Roy left the office and came back with Ben another manager of some sort. Ben said that I have to buy the warranty because he was selling me the car at such a cheap price. I told him that I do not want the warranty and that our deal was to finance the car with them at that price, not to finance and buy a warranty with them. When I refused to purchase the warranty, Ben said he could not sell me the car. This was a deceitful practice to say the least and a complete waste of time. More

Sutoyo is great as is jose. They take care of you as good as anyone can. Jose is great and is straight up. Same with sutoyo he is fantastic as anyone can. Jose is great and is straight up. Same with sutoyo he is fantastic More

My overall experience was good. I'm very disappointed I was not told about incentives that my job and Russell and Smith agreed to give employees. I was told I can take advantage of the incentives in the f was not told about incentives that my job and Russell and Smith agreed to give employees. I was told I can take advantage of the incentives in the future. I'm not sure I'll do business here again as I feel honesty is very important. I don't feel I received any special treatment that another dealership wouldn't offer. My mom purchased a car here 2 years ago and referred me due to her experience w/ salesman Sutoyo Sugiharto. I can say Sutoyo was very pleasant to work with. I have a hard time believing employees were not aware that a large organization such as MD Anderson Cancer Center made an agreement w/ Russell and Smith to offer employees who purchase vehicles here incentives that were agreed upon. A 10% discount makes a difference. I will accept responsibility for not doing my research prior to purchasing the vehicle. There are other dealerships that had better incentives for being a MD Anderson employee. More

My wife and I stopping by the dealer just for "window shopping", Mr. Sutoyo Sugiharto very friendly introduced himself, and very patiently explained our questions in ourown language, "Manderin". "window shopping", Mr. Sutoyo Sugiharto very friendly introduced himself, and very patiently explained our questions in ourown language, "Manderin". He made us really feel at home, rather than struggle in making a deal. Guess what, we made a deal in just two hours. That was including test driving, trim line selection, disscusion of services and technique issues and negotiation of price. In the end, we drive home a Big Chinese New Year Gift. Thanks, Sutoyo. More

Horrible experience ! They are unfriendly and root and like to get smart with you! Following up with customers does not exist in this dealership! Never called me back in fact I had to call back 3 times un like to get smart with you! Following up with customers does not exist in this dealership! Never called me back in fact I had to call back 3 times until I received an answere. They provided not accurate times on when the car will be looked at and fixed! Horrible! However, if you just just mention that you might need a new car they will stick on you like ticks not letting you out of their site and forcing you to make an appointment. I would not be surprised if they hold a gun up to your head asking you to sign the contract. Dear Mazda dealership, if you would put the same energy in trying to sell cars into your customer service than you would not have a hard time selling cars in the first place! Who would consider buying another car and having to deal with your horrible ingnorant customer service than going to the BMW dealership or Infinity dealership. My husband has an infinity and they have never treat me so terrible on top of that if my car is broken or they have to service it you will get a loaner. At the Mazda dealership this is as futeristic as us flying to the moon they have never heard of providing great customer service and a loaner! Well I am fixing my car selling it and buying an infinity no more mediocre treatment or should I say no treatment at all since I was completely ignored! Please do not believe them if they tell you they will call you back! Horrible this is that describes the Mazda russel smith dealership! More

Mr. Sugiharto made buying a used car a very pleasant experience. By the time I found Russell & Smith I was exhausted with bad experiences from other dealers so my guard was up; I was tired of running a experience. By the time I found Russell & Smith I was exhausted with bad experiences from other dealers so my guard was up; I was tired of running around Houston to find things not as other dealers had described them. I explained my "wish list" of things I needed in a used car, which was to be a surprise Christmas present for our daughter, to Mr. Sugiharto and my price. I was not playing games and I expected the same from whomever I was doing business with, just tell me if you can do it or not. That's exactly what I got AND MORE! Mr. Sugiharto was honest, knowledgeable, prompt, maintained excellent communication (without being a pest). When I looked up reviews on Russell and Smith Mazda I knew I had made the right choice. Not to mention even our salesman, Mr. Sugiharto, had awesome reviews! When we arrived to pick up our new "used" car all the paperwork was in order and the process was quick (less than 30 minutes). We are so pleased to have done business with Russell and Smith Mazda and would highly recommend them! More

I'm so glad I came to this location. Kenny was friendly, personable, and informative. At no time was he pushy, like the common car sales man but instead very calm. He was also very patient with me because I personable, and informative. At no time was he pushy, like the common car sales man but instead very calm. He was also very patient with me because I was always on a time limit. Love love love, this location and the staff!!! More