Russell & Smith Mazda

What I really liked is that Sutoyo gave me the car for an extended weekend test drive and let the car sell itself. Plus, I didn't feel pressured to commit to buy the car following the weekend test drive. A extended weekend test drive and let the car sell itself. Plus, I didn't feel pressured to commit to buy the car following the weekend test drive. After I returned the car on Monday morning I was able to reflect on whether this was the car I really wanted. It turned out that yes, I had to have that Miata. Sutoyo made the purchasing process as painless as possible. I felt like I was treated well. I have only positive things to say about Sutoyo and the dealership. More

I went to the dealer to look at the used cars they had to offer and I was not really decided to buy a car right away. I also wanted to look at other dealers to have more choices. I spent 4 hours at the deale offer and I was not really decided to buy a car right away. I also wanted to look at other dealers to have more choices. I spent 4 hours at the dealership mostly due to the Mazda finance guy being on vacation and no one else was able to do the finance for a Mazda car, I left with the car and was required to come back to the dealership to finish with the financing. The second time, I spent almost 2.5 hours working on paperwork. This is the reason why I did not give a rating of 5 for my overall experience. However, Mr. Sugiharto was really friendly and does his job really well. More

Flew into this dealer to purchase a new vehicle knowing what I was buying. Had already discussed with salesman accessories wanted and vehicle was approximately $600 off ticket price according to internet. what I was buying. Had already discussed with salesman accessories wanted and vehicle was approximately $600 off ticket price according to internet. Only asked for 2 accessories which was discussed verbally and through e-mails before my flight. This car was not discounted much off of the ticket price yet was still charged $495 for accessories which were not available there and had to be ordered. I was told it would take 5 to 7 business days for delivery. 2 weeks later contacted dealership and was told would be checked on. Parts dept. called me a week later (now 3 weeks total) telling me they were in their dealership. I live in Louisiana which is where they were suppose to be shipped. They were shipped 1 week later and finally arrived 1 month after ordering. I was under the impression with salesman that I was also getting the rear utility tray which I had also ordered at the same time with car mats. 2 items: Car mats and rear utility tray which I was charged $495 for. Accessories! Then I was told that I didn't order the rear tray. There are e-mails and of course eye to eye conversations that those were the only 2 items i had ordered. The salesman said his supervisor would be contacting me concerning this matter. I have never heard from anyone to this day and do not care to. I researched many vehicles and had decided on this model. Had previously owned a Mazda 3 for our daughter but had bought locally. Will never EVER buy a car out of state again!!! Paid for a 2 year inspection in Texas which I of course had to change to LA as soon as I received tag. Did receive a $3 refund but was an additional expense not necessary. Had already spent enough traveling there to get vehicle! Hope the vehicle holds up to the hype of the CX5! More

This is the second time I buy a car from Mr. Sutoyo. He is a great caring man. He has given me the greatest deals. Thank you! is a great caring man. He has given me the greatest deals. Thank you! More

I just completed the purchase of my second vehicle from Russell and Smith Mazda today. Once again, I was very pleased with the entire transaction. I use their service department for all of the maintenance Russell and Smith Mazda today. Once again, I was very pleased with the entire transaction. I use their service department for all of the maintenance and repairs for my vehicle. The service guys have always been helpful and have worked with me through a couple of service issues that I was pleased with the outcome of those issues. From a sales perspective, Russell and Smith Mazda should be proud of the Sales staff. I have purchased a number of vehicles over the past 40 years and have to be honest that this is the best dealership that I have worked with. I do my homework on the cars that I purchase so I believe I am an informed consumer. These guys have treated me fairly and with respect. The price of the car and the trade in value were fair and within the range that I expected. I have worked with Gilton on both vehicles that I purchased. The managers, Jose and Delroy, were involved and were great guys as well. Roy helped us through financing again. He was able to get us a better interst rate than our own bank was willing to do. Take the time to talk to these guys if you need a car. I can only relate my experience to you but I can tell you that the experience has been great. More

Although the engine replacement on my 2007 RX8 took almost 8 weeks to complete, I'm giving this positive rating because Service Advisor Nathan and Service Mgr Dan Dudley earned it! Nathan answered and almost 8 weeks to complete, I'm giving this positive rating because Service Advisor Nathan and Service Mgr Dan Dudley earned it! Nathan answered and returned my calls every time I wanted a progress update or had questions. He was always friendly and courteous even when I became irritated with repetitive delays. After 6 weeks without a vehicle and my patience running low, Service Mgr Dan Dudley arranged a complimentary rental car for the remaining 2 weeks until my RX8 repairs were completed. An unexpected complication with the new clutch kit I provided them to install could've made a bad situation worse, but Dan's willingness to work with me allowed us to avoid the 'blame game' and reach a mutually agreeable resolution. I will return to Russell & Smith Mazda for any future service needs and also recommend them to other Mazda owners. Dan and Nathan both deserve recognition for all their efforts towards getting me back in the driver seat of my RX8! More

I had gone to Russell and Smith Ford beside their Mazda dealership in Houston. I didn't find what I was looking on the Ford side with Joe Rodriguez, their internet sales manager, so he took me across to lo dealership in Houston. I didn't find what I was looking on the Ford side with Joe Rodriguez, their internet sales manager, so he took me across to look at a few used cars on the Mazda lot, I test drove three and he found me the right car. He and Jose Molina then worked with me to get a reasonable price. All done in a few hours, although I came back to pick it up (and Joe collected me from home to get the car). I'd recommend them. More

Sutoyo was a pleasure to deal with. He was accommodating, friendly, and trustworthy. It was the best experience I've had with a car dealer. accommodating, friendly, and trustworthy. It was the best experience I've had with a car dealer. More

I had a great experience during the buying process and a few bumps afterwards but the Gilton stepped up and took care of me. I appreciate it and will be back for my next purchase few bumps afterwards but the Gilton stepped up and took care of me. I appreciate it and will be back for my next purchase More

Visited Jeff Haas Mazda on the Katy Fwy last week to get a look on the Mazda3, me and wife decided to get it. However they are not being too friendly with me and wife being new in US and kinda pull out the a look on the Mazda3, me and wife decided to get it. However they are not being too friendly with me and wife being new in US and kinda pull out the leasing option too fast ( i insisted i wanted to buy). Russel Smith is the second one on our list, give em a visit around 4:00 PM, i was looking around and immediately got served by Sam (5 stars to his honesty,sense of humour and great price) after negotiating a bit, we decided to buy Mazda 3 Grand Touring. Got some issues due to misunderstanding and my lack of knowledge of the car, Jose helped out a lot and go above and beyond to have us served. Being new in the country, i was afraid to get cheated but they are one of the most honest dealer i met. This is after spending three weeks trying to look a car and a price that matches us. The Financial Manager(?) Anthony inform us of the deal and financing we got and that nails my five stars to them. Props also to Katie Smith for her quick response during the "misunderstanding" situation. Will make sure to recommend you guys to all the people i know. More