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Russell & Smith Mazda
Houston, TX
463 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 463 reviews
January 27, 2024
Excellent job by sakes rep and finance department. Flow of the interactions was very smooth from test drive to driving off the property with our new 2024 CX-5. Flow of the interactions was very smooth from test drive to driving off the property with our new 2024 CX-5. More
by Rob Byrne
Employees Worked With
Elaina Vitela, Christopher Odell
December 31, 2023
Cyruss Pilgrim got me into buying the 2024 Mazda CX-5 New 2.5 Select. Cyruss is an awesome salesperson, and he is extremely professional and knowledgeable. I really like dealing with him and would definitely 2.5 Select. Cyruss is an awesome salesperson, and he is extremely professional and knowledgeable. I really like dealing with him and would definitely keep in touch with him for any future deals as well. More
by silabrata.93
Employees Worked With
Cyruss Pilgrim, Gilton Huggett, Ravi Sapkota, Otto Schnellbacher, Alejandro Montoyo, Nicholas Sabzrvari, Stephen Raggette
December 21, 2023
The staffs at service department are friendly and professional . They show a good communication skill on illustrating the service process clearly, and my car is maintained on time as expected. professional . They show a good communication skill on illustrating the service process clearly, and my car is maintained on time as expected. More
by ericsung0915
Employees Worked With
Steve Rodriguez
November 06, 2023
Alfredo, my Service Advisor provided excellent service. This was my first time at the dealership, as I had just purchased a used Mazda. He was very courteous and respectful. Good service is hard to find This was my first time at the dealership, as I had just purchased a used Mazda. He was very courteous and respectful. Good service is hard to find these days I had no issues and he answered all all of my questions and concerns about my vehicle. More
by Charleen.Jones
Employees Worked With
Otto Schnellbacher
August 17, 2023
The service was great from scheduling the appointment, to drop off and pick up. My Advisor, Joel Garcia, outlined the process and procedures for my annual inspection for required and recommended work and the drop off and pick up. My Advisor, Joel Garcia, outlined the process and procedures for my annual inspection for required and recommended work and the estimate review. The inspection video with audio was sent reviewing the condition of my vehicle and showing the condition of the items to be addressed. An itemized estimate of the cost followed. All of my questions were addressed. Very courteous and professional service. My 2015 Mazda 6 was ready to drive out in two hours. More
by marnolan729
Employees Worked With
Joel Garcia
August 17, 2023
My go-to for service on my Mazda CX-5. They are professional, courteous, honest and efficient. I love the videos of them checking out your car and pointing out problems; very, very helpfu They are professional, courteous, honest and efficient. I love the videos of them checking out your car and pointing out problems; very, very helpful. So easy to get your maintenance done here. More
by clack
Employees Worked With
Can't remember who checked me in and out, but he was great!, Gilton Huggett, Nicholas Sabzrvari
