Russell & Smith Mazda
Houston, TX
Filter Reviews by Keyword
By Type
Showing 477 reviews
I bought my new cat at Russell & Smith Mazda in May and i had a wonderful experience. It was quick, pleasant, and informative.Michael Villarreal, our salesman, was extremely knowledgeable and covered e and i had a wonderful experience. It was quick, pleasant, and informative.Michael Villarreal, our salesman, was extremely knowledgeable and covered everything I could even think to ask about our new vehicle from top to bottom and then some. The financing was quick and that was not a easy of a feat for I did not have the greatest credit But Michael and Santos worked hard to get me a great deal, people were all warm and inviting. And now that it's all said and done, I love my new Mazda 3! I will definitely be referring my friends when they decide to purchase their next car! More
I had one of the most pleasurable car-buying experiences of my life at Russell & Smith Mazda. My sales consultant, Michael Villarreal, made the test drive and subsequent decision to make the purchase a posi of my life at Russell & Smith Mazda. My sales consultant, Michael Villarreal, made the test drive and subsequent decision to make the purchase a positive experience for me. Not an easy feat, considering I possess an introspective personality who generally does not enjoy a confrontation with overly assertive car sales people. I'm happy to report that Michael made the entire process fun and exciting! His explanations of the purchasing process were concise, his knowledge of car facts were impressive, and I really appreciated his ability to perceive and alleviate any discomfort I initially felt when I went to the dealership. Michael Villarreal is a wonderful sales consultant, and I highly recommend him to anyone who wants a great experience in the adventure of purchasing a vehicle from one great dealership, Russell & Smith Mazda. I hope you'll consider him today! William Orr More
I had purchased 2 cars before with Russell & Smith Honda, this was a Mazda .The sales process was fast. Was in and out in a few hours. Drove home in my new car. I had a good car buying experience. It Honda, this was a Mazda .The sales process was fast. Was in and out in a few hours. Drove home in my new car. I had a good car buying experience. It was good bargain. Thank You! More
This was my second purchase from Russell & Smith This was my second purchase from Russell & Smith Mazda Dealer. I previously owned 98 Mazda Protégé, 02 Mazda5, and 10 Mazda3. First, let me start b This was my second purchase from Russell & Smith Mazda Dealer. I previously owned 98 Mazda Protégé, 02 Mazda5, and 10 Mazda3. First, let me start by saying that I love Mazda and Russell & Smith dealership. Mazda 3 is very solid and fun vehicle to drive and own, I consider Mazda 3 a far better choice than Honda civic or Toyota Corolla. Go test drive those 3 cars, and check out the handling, engineer, and the value of them, then you will know what I am talking about. My salesman was Ibrahim Abdellatif , he was aaaaaaaaaawesome. He answered all my questions, he was not pushy, and was very respectful, professional, and knowledge of the product that he sale. I can't tell you how many times I've been to a dealership where the salesman knows nothing, or even I know more about the product then he does. Thank you Ibrahim for making the few hours that I spent in the dealership pleasant. Russell & Smith Mazda has kept me satisfied, they are honest respectable people More
Sales effort was friendly and professional. Nice follow up email after my initial visit. They were open and honest about the vehicle. Only slight oversight, I left the dealership in my newly purchased car up email after my initial visit. They were open and honest about the vehicle. Only slight oversight, I left the dealership in my newly purchased car with 1/4 tank of gas. The car was otherwise very nicely cleaned and detailed. More
We used consumer reports to price a Mazda5. Within minutes of getting the report we got a call from Suharto who matched the online price. We immediately went to Russell and Smith and Suharto helped us minutes of getting the report we got a call from Suharto who matched the online price. We immediately went to Russell and Smith and Suharto helped us pick the options. He got the car with the exterior color we wanted from another dealer in a day or two. Overall it was a a very smooth process. Highly recommend Suharto and this dealership!!! More
My experience at Russell & Smith Mazda was AMAZING. Gilton Huggett was my salesman and I couldn't have had a better person. He's thorough, punctual, friendly, knowledgeable and made me feel at ease wit Gilton Huggett was my salesman and I couldn't have had a better person. He's thorough, punctual, friendly, knowledgeable and made me feel at ease with my purchase. He answered every question that I had in great detail. Even after my purchase he is still willing to answer any questions that I may have. I'm a 24 year old woman and everyone I dealt with on the day of my purchase was polite, never rude and I was never hassled. This is my second purchase from Russell & Smith Mazda and I find no reason to go anywhere else! I definitely recommend this dealership to my family and friends. If you want to purchase your vehicle from a hassle-free, friendly and helpful environment, come to R&S Mazda AND have Gilton Huggett as your salesman! He's the best!! More
MY experience at the dealership was exceptional. Everyone was friendly and really wanted to make the deal work. I did not feel like people were playing games or manipulative. People seemed honest and straigh was friendly and really wanted to make the deal work. I did not feel like people were playing games or manipulative. People seemed honest and straight forward. The really wanted to make my buying experience a positive one. I Would recommend anyone in Houston looking to purchase a Mazda to try Russell and Smith. More
Ravi Sapkota is a very nice sale person. He is very friendly and easy to work with. He does not push you hard to make a purchase decision but he makes you feel that he is really trying to work hard for friendly and easy to work with. He does not push you hard to make a purchase decision but he makes you feel that he is really trying to work hard for you. I highly recommend him. More
Everyone at the dealership was friendly and welcoming. I was assisted by Gilton Huggett, and I would recommend him to everyone. Gilton was very knowledgeable and attentive, but he never pressured me or ru was assisted by Gilton Huggett, and I would recommend him to everyone. Gilton was very knowledgeable and attentive, but he never pressured me or rushed me along to make a purchase. He was flexible and worked around my schedule, and he let me make ask any and all questions. I was honest about my needs and what I was looking for in my new car, and Gilton's honesty and professionalism made me feel at ease from start to finish. If you are looking for a vehicle, I highly recommend Russell and Smith Mazda. Ask for Gilton; you will not be disappointed! More

