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Russell & Smith Mazda

Houston, TX

4.6
477 Reviews

3440 South Loop West

Houston, TX

77025

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Showing 477 reviews

May 25, 2013

I bought my new cat at Russell & Smith Mazda in May and i had a wonderful experience. It was quick, pleasant, and informative.Michael Villarreal, our salesman, was extremely knowledgeable and covered e More

by debbiegc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 29, 2013 -

Russell & Smith Mazda responded

Thank you for taking the time to write about your visit to Russell & Smith Mazda! I am happy to hear that Michael provided you with the outstanding customer service we strive to deliver to each of our guests. Congratulations on your new Mazda3 and thank you for your referral of Russell & Smith Mazda. Have a wonderful day! Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

May 20, 2013

I had one of the most pleasurable car-buying experiences of my life at Russell & Smith Mazda. My sales consultant, Michael Villarreal, made the test drive and subsequent decision to make the purchase a posi More

by worrzone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 29, 2013 -

Russell & Smith Mazda responded

Thank you for leaving such a great review! We strive to provide our customers with the highest quality customer service, and we are happy to hear that Michael was able to do so. We’ll be sure to share you kind words with him as we know he’ll be thrilled to hear his hard work has not gone unnoticed. We are always here to help so please do not hesitate to let us know if there is anything we can do for you. Thank you for choosing Russell & Smith Mazda and be sure to find us on Facebook and Twitter where you can check out our exclusive deals and monthly specials. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

May 17, 2013

I had purchased 2 cars before with Russell & Smith Honda, this was a Mazda .The sales process was fast. Was in and out in a few hours. Drove home in my new car. I had a good car buying experience. It More

by seasow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 29, 2013 -

Russell & Smith Mazda responded

Thank you for the wonderful feedback and thank you for your continued business. Your satisfaction is our goal and we are happy to hear you experienced exceptional service from our associates. We hope to see you in the future when your new vehicle is ready for its first service. Please find us on Facebook and Twitter for great savings and specials! Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

May 15, 2013

This was my second purchase from Russell & Smith This was my second purchase from Russell & Smith Mazda Dealer. I previously owned 98 Mazda Protégé, 02 Mazda5, and 10 Mazda3. First, let me start b More

by ChrischrisbulousBulous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 29, 2013 -

Russell & Smith Mazda responded

We would like to extend our most sincere gratitude to you for taking the time to let us know how we're doing and for your continued business. Ibrahim is a great asset to the team and works very hard to give our guests a unique purchasing process. He will be thrilled to hear that you've spoken so highly of him. We look forward to seeing you in the future. Take advantage of our monthly specials by following us on Twitter and Facebook. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

May 14, 2013

Sales effort was friendly and professional. Nice follow up email after my initial visit. They were open and honest about the vehicle. Only slight oversight, I left the dealership in my newly purchased car More

by car4jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 14, 2013

We used consumer reports to price a Mazda5. Within minutes of getting the report we got a call from Suharto who matched the online price. We immediately went to Russell and Smith and Suharto helped us More

by gsankarm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 29, 2013 -

Russell & Smith Mazda responded

Thank you very much for your kind words for Sutoyo. We are very happy to have been given the opportunity to help you, and it is great to know you were pleased with the outcome. Hopefully we will see you in the future for your next car related need, and please don't hesitate to contact us if we can help answer any other questions. Additionally, if you follow us on Twitter or like us on Facebook then we can keep you informed about upcoming deals and specials. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

May 13, 2013

My experience at Russell & Smith Mazda was AMAZING. Gilton Huggett was my salesman and I couldn't have had a better person. He's thorough, punctual, friendly, knowledgeable and made me feel at ease wit More

by scottkristen58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilton Huggett
May 14, 2013 -

Russell & Smith Mazda responded

Good morning, Thank you for taking the time to write your exceptional review or Russell & Smith Mazda and Gilton Huggett. Thank you for returning to purchase from our dealership and we look forward to helping you in the future. I hope you have a wonderful day, please let us know if there is anything else you need. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

May 06, 2013

MY experience at the dealership was exceptional. Everyone was friendly and really wanted to make the deal work. I did not feel like people were playing games or manipulative. People seemed honest and straigh More

by akellerman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santos Cabrera
May 14, 2013 -

Russell & Smith Mazda responded

Thank you for your thoughtful review of Russell & Smith Mazda. It is great to hear that your experience was a positive one. If there is anything else you need, please feel free to give us a call. Thank you again for your business. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

April 30, 2013

Ravi Sapkota is a very nice sale person. He is very friendly and easy to work with. He does not push you hard to make a purchase decision but he makes you feel that he is really trying to work hard for More

by zfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ravi Sapkota
May 06, 2013 -

Russell & Smith Mazda responded

Good morning, Thank you for your recent review of Ravi and Russell & Smith Mazda. Your recommendation means a great deal, and I'm so happy you had such a great car-buying experience. Please don't hesitate to contact us if you have any questions. I hope you have a great day! Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

April 28, 2013

Everyone at the dealership was friendly and welcoming. I was assisted by Gilton Huggett, and I would recommend him to everyone. Gilton was very knowledgeable and attentive, but he never pressured me or ru More

by dhmmartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilton Huggett
Apr 29, 2013 -

Russell & Smith Mazda responded

Good morning, Thank you for taking the time to write a review. Our goal at Russell & Smith Mazda is to provide each customer with the highest level of professionalism in the industry. Gilton is a great member of our team and we are so thankful for your recommendation. Please let us know if you have any questions. Thank you for your business, and have a great day! Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

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