Russell & Smith Mazda

We used consumer reports to price a Mazda5. Within minutes of getting the report we got a call from Suharto who matched the online price. We immediately went to Russell and Smith and Suharto helped us minutes of getting the report we got a call from Suharto who matched the online price. We immediately went to Russell and Smith and Suharto helped us pick the options. He got the car with the exterior color we wanted from another dealer in a day or two. Overall it was a a very smooth process. Highly recommend Suharto and this dealership!!! More

This was my second purchase from Russell & Smith This was my second purchase from Russell & Smith Mazda Dealer. I previously owned 98 Mazda Protégé, 02 Mazda5, and 10 Mazda3. First, let me start b This was my second purchase from Russell & Smith Mazda Dealer. I previously owned 98 Mazda Protégé, 02 Mazda5, and 10 Mazda3. First, let me start by saying that I love Mazda and Russell & Smith dealership. Mazda 3 is very solid and fun vehicle to drive and own, I consider Mazda 3 a far better choice than Honda civic or Toyota Corolla. Go test drive those 3 cars, and check out the handling, engineer, and the value of them, then you will know what I am talking about. My salesman was Ibrahim Abdellatif , he was aaaaaaaaaawesome. He answered all my questions, he was not pushy, and was very respectful, professional, and knowledge of the product that he sale. I can't tell you how many times I've been to a dealership where the salesman knows nothing, or even I know more about the product then he does. Thank you Ibrahim for making the few hours that I spent in the dealership pleasant. Russell & Smith Mazda has kept me satisfied, they are honest respectable people More

My experience at Russell & Smith Mazda was AMAZING. Gilton Huggett was my salesman and I couldn't have had a better person. He's thorough, punctual, friendly, knowledgeable and made me feel at ease wit Gilton Huggett was my salesman and I couldn't have had a better person. He's thorough, punctual, friendly, knowledgeable and made me feel at ease with my purchase. He answered every question that I had in great detail. Even after my purchase he is still willing to answer any questions that I may have. I'm a 24 year old woman and everyone I dealt with on the day of my purchase was polite, never rude and I was never hassled. This is my second purchase from Russell & Smith Mazda and I find no reason to go anywhere else! I definitely recommend this dealership to my family and friends. If you want to purchase your vehicle from a hassle-free, friendly and helpful environment, come to R&S Mazda AND have Gilton Huggett as your salesman! He's the best!! More

MY experience at the dealership was exceptional. Everyone was friendly and really wanted to make the deal work. I did not feel like people were playing games or manipulative. People seemed honest and straigh was friendly and really wanted to make the deal work. I did not feel like people were playing games or manipulative. People seemed honest and straight forward. The really wanted to make my buying experience a positive one. I Would recommend anyone in Houston looking to purchase a Mazda to try Russell and Smith. More

Ravi Sapkota is a very nice sale person. He is very friendly and easy to work with. He does not push you hard to make a purchase decision but he makes you feel that he is really trying to work hard for friendly and easy to work with. He does not push you hard to make a purchase decision but he makes you feel that he is really trying to work hard for you. I highly recommend him. More

Everyone at the dealership was friendly and welcoming. I was assisted by Gilton Huggett, and I would recommend him to everyone. Gilton was very knowledgeable and attentive, but he never pressured me or ru was assisted by Gilton Huggett, and I would recommend him to everyone. Gilton was very knowledgeable and attentive, but he never pressured me or rushed me along to make a purchase. He was flexible and worked around my schedule, and he let me make ask any and all questions. I was honest about my needs and what I was looking for in my new car, and Gilton's honesty and professionalism made me feel at ease from start to finish. If you are looking for a vehicle, I highly recommend Russell and Smith Mazda. Ask for Gilton; you will not be disappointed! More

I'm new to Houston and I was extremely nervous about purchasing my first car. You always hear stories about salesmen haggling you and taking advantage but my experience at Russell & Smith Mazda was tota purchasing my first car. You always hear stories about salesmen haggling you and taking advantage but my experience at Russell & Smith Mazda was totally different. I called a week in advance and set an appointment with Sutoyo Sugiharto. The awesome customer service began right at the start of our phone call! He called and confirmed my appointment the day before with a text and email. Talk about convenient and definitely meeting my needs. When we arrived, he already had options available to show and I was very pleased. I had an eye on one of the cars but I didn't want to purchase the first car I looked at, so I continued my search at a few different dealerships. BAD IDEA! Starting off at R&S Mazda really set the level of service at the highest degree. I visited three other dealerships in the area and the service was horrible. I was pushed around, haggled and given to multiple salespeople, it was a horrible experience. While I was out searching, Sutoyo texted me about a used Honda Accord that had just arrived. Talk about a deal I just couldn't resist. I decided to stop looking and head right back to R&S Mazda. It was the best decision I could make and their customer service doesn't stop after you sign on the dotted line either. Today I went to pick up my tags and registration, not only did they put the tags on for me but they also washed and vacuum my car. I couldn't be more pleased with Russell & Smith Mazda. My bf lease will be up in May and we will definitely be returning to R&S Mazda. Oh and did I mention their Service Dept. is amazing too? Nathan Nguyen always helps us there and the team is great! Don't waste your time at any other dealerships in Houston, Go see Sutoyo! More

Michael, was a really nice agent, never push the sale and always so attentive!!!! The whole team was really nice and it was so easy to buy a car, I can't believe I bought a car so quick and easy. Michael w always so attentive!!!! The whole team was really nice and it was so easy to buy a car, I can't believe I bought a car so quick and easy. Michael was very knowledgeable about the car and relay made for a very pleasant experience!!! Thank you Michael for helping me buy a really cool car I love my little, that's how I call it!!! Elie Getz More

Professional. Was willing to work with the price. Ravi is accommodating. However, the final word is always from his manager. But he was willing to make the deal better for you. accommodating. However, the final word is always from his manager. But he was willing to make the deal better for you. More