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Russell & Smith Mazda

Houston, TX

4.8
464 Reviews

3440 South Loop West

Houston, TX

77025

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Showing 464 reviews

June 24, 2013

I had a great experience at Russell and Smith Mazda. The customer services I received was great. I had an easy and efficient car buying experience. More

by lfarley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 25, 2013 -

Russell & Smith Mazda responded

Good morning, We're so happy you had such an efficient and easy car-buying experience with Sutoyo. We are proud of the Russell & Smith Mazda team for their hard work and dedication to provide our customers with top-notch sales and service. If there is anything else you need, please don't hesitate to give us a call. Have a great day. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

June 04, 2013

Gilton, thanks for making our purchase of the 2008 Mazda 3i a pleasure this weekend. We enjoyed our visit, and are super happy with the car. It is running well, and my shift changing is getting better! Than More

by Bedders78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilton Huggett
Jun 21, 2013 -

Russell & Smith Mazda responded

Thank you for taking the time to write your review for Gilton and Russell & Smith Mazda. Our customers are our number one priority and we are so happy to hear your feedback. Please don't hesitate to give us a call if there is anything else you need and enjoy your Mazda3! Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

June 04, 2013

Great experience, loved working with Ibrahim. Ibrahim seemed to be very knowledgeable of the product and remembered me from my previous, very short, visit. Job well done !! More

by samgmm2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
June 04, 2013

Great service and helpful employees; wonderful buying experience! I didn't come in to purchase a Mazda, but I was so impressed that I ended up buying one. More

by annabobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 21, 2013 -

Russell & Smith Mazda responded

We would like to extend our most sincere gratitude to you for taking the time to write this review. We strive for excellence in customer service and to provide a comfortable purchasing process. It's great to hear that you had such a wonderful buying experience. Thank you for your business and be sure to check us out on Twitter and Facebook for exclusive monthly specials. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

May 29, 2013

EXCELLENT SERVICE FROM MR. SAPKOTA, VERY SATISFIED SO FAR WITH THE PURCHASE EXPERIENCE. I LIKED THE ATTENTION AND THE OVERALL EXPERIENCE. I DEFINITELY WILL RECOMMEND THIS SALES PERSON More

by cesarpm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ravi Sapkota
May 29, 2013 -

Russell & Smith Mazda responded

Thank you for your excellent review of your recent visit to Russell & Smith Mazda. We are constantly trying to create the best relationships we possibly can with our customers and Ravi is an important part of making this happen. Congratulations on your new vehicle and we hope you will give us another shot the next time you are looking to buy a new car. Give us a call or stop in at any time if there’s anything we can do to help. Thanks again for choosing Russell & Smith Mazda and be sure to take a look at our Facebook and Twitter pages for special promotions and news! Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

May 29, 2013

Ravi was a great help. very nice and helpful and very knowledgeable. The only thing we were not pleased with was the was were we informed of the final price we were never told the final price until all t More

by lilmia_09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ravi Sapkota
May 27, 2013

Ravi and the team made my car buying experience amazing. This was my first time ever purchasing a new car. they have sold me one only buying new and probably only buying mazda! The mazda team are very nice, More

by brandiej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ravi Sapkota
May 29, 2013 -

Russell & Smith Mazda responded

We are happy to hear you had such a great experience at Russell & Smith Mazda and would like to thank you for sharing it with us! We do whatever it takes to get our customers into the car they love and it puts a smile on all of our faces knowing that Ravi and the rest of the team were so helpful throughout your car-buying experience. Thank you for picking Russell & Smith Mazda to help you with your new Mazda and don’t forget to like our Facebook and Twitter pages for exclusive coupons and monthly service specials! Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

May 25, 2013

I bought my new cat at Russell & Smith Mazda in May and i had a wonderful experience. It was quick, pleasant, and informative.Michael Villarreal, our salesman, was extremely knowledgeable and covered e More

by debbiegc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 29, 2013 -

Russell & Smith Mazda responded

Thank you for taking the time to write about your visit to Russell & Smith Mazda! I am happy to hear that Michael provided you with the outstanding customer service we strive to deliver to each of our guests. Congratulations on your new Mazda3 and thank you for your referral of Russell & Smith Mazda. Have a wonderful day! Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

May 20, 2013

I had one of the most pleasurable car-buying experiences of my life at Russell & Smith Mazda. My sales consultant, Michael Villarreal, made the test drive and subsequent decision to make the purchase a posi More

by worrzone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 29, 2013 -

Russell & Smith Mazda responded

Thank you for leaving such a great review! We strive to provide our customers with the highest quality customer service, and we are happy to hear that Michael was able to do so. We’ll be sure to share you kind words with him as we know he’ll be thrilled to hear his hard work has not gone unnoticed. We are always here to help so please do not hesitate to let us know if there is anything we can do for you. Thank you for choosing Russell & Smith Mazda and be sure to find us on Facebook and Twitter where you can check out our exclusive deals and monthly specials. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

May 16, 2013

I had purchased 2 cars before with Russell & Smith Honda, this was a Mazda .The sales process was fast. Was in and out in a few hours. Drove home in my new car. I had a good car buying experience. It More

by seasow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 29, 2013 -

Russell & Smith Mazda responded

Thank you for the wonderful feedback and thank you for your continued business. Your satisfaction is our goal and we are happy to hear you experienced exceptional service from our associates. We hope to see you in the future when your new vehicle is ready for its first service. Please find us on Facebook and Twitter for great savings and specials! Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

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