Russell & Smith Mazda
Houston, TX
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Best sales person. Very kind and understanding may God continue to bless him. It is hard to find a good honest person these days but Sutoyo is that person I highly reconmend. continue to bless him. It is hard to find a good honest person these days but Sutoyo is that person I highly reconmend. More
Ravi Sapkota recognized right away that I had already done my research about the car I wanted to test drive, and was not interested in a high pressure sales pitch. He was friendly and respectful in all o done my research about the car I wanted to test drive, and was not interested in a high pressure sales pitch. He was friendly and respectful in all of our interactions. When I had questions, he answered them clearly. He also showed me some things about the car that I could not find on-line. When I asked for some time to sit in the car, play with the dials, and check how well luggage fit in the back he gave me as much time as I needed without interruption. I didn't end up buying a car from Ravi this time, but will definitely go back to see him at Russell & Smith Mazda the next time I'm in the market for a car. More
Ibrahim Abdellatif is such a wonderful person. He was so patient will all my questions and made sure all my queries get answered. Very humble and down to earth person. I loved his hospitality and knowledge patient will all my questions and made sure all my queries get answered. Very humble and down to earth person. I loved his hospitality and knowledge about the cars. Ravi Sapkota was actually the first person I called who introduced me to Ibrahim. But he always made sure I am being spoke to and also if my questions/needs are being addressed. He also got me a nice rebate. After I got the car , he even gave me a courtesy call. So nice of him. I also appreciate the support provided by the manager Mr. Rodriguez. I could not believe my eyes when he himself stepped into the car to address the fuse issues. The finance executive and the old car manager were also really nice people to interact with. Overall , me and my family felt very comfortable during the car purchase. It was a nice experience. if I had the money , I will buy another car from this dealership for sure some day. Ambience wise too, this place was nice. My kid was busy playing in the play area when me and my wife were discussing to sales folks. More
Very nice salesman, I enjoyed my purchase. I'm loving my new car. It is very fast and rides very smooth. I will purchase again there next time. loving my new car. It is very fast and rides very smooth. I will purchase again there next time. More
Ravi was an absolute pleasure to work with. He is very personable and greeted me with my car ready to test drive with an ear to ear smile. He was pleasant and wasn't overbearing or pushy like others. We e personable and greeted me with my car ready to test drive with an ear to ear smile. He was pleasant and wasn't overbearing or pushy like others. We even got to play hacky sack in the dealership! Overall I have never had so much fun car shopping! I would def recommend him to others. More
Staff at this dealership were friendly, helpful, and not at all pushy or obnoxious. I found the car I was interested in on the internet about 2p, called to schedule an appointment, and arrived at 7p. The at all pushy or obnoxious. I found the car I was interested in on the internet about 2p, called to schedule an appointment, and arrived at 7p. The salesperson had the car ready for a test drive when we arrived. The car was the model, color, and price that suited us so we decided to purchase the car. The dealership staff were efficient in getting all the paperwork completed and we were out the door in less than two hours, driving the car home that evening. We decided to add a luggage rack, so the dealership provided a loaner car for the one day needed to get the rack installed. Although initially we were told there was only one key (this was a certified used car), the financial manager did help us obtain the second key at no cost. I appreciate his willingness to get that done. Thank you for a great experience at a car dealership! More
Sutoyo was great. I had a hard time making a decision about the color and he was very patient. I would definately recommend him to a friend. Thanks for making my new car purchase so smooth. Debbie Konz about the color and he was very patient. I would definately recommend him to a friend. Thanks for making my new car purchase so smooth. Debbie Konz More
I have bought 3 Mazdas from Sutoyo. He is a friendly, hard-working salesman who treats his customers with great respect. On the last car for my daughter, he was very patient with her decision-making. H hard-working salesman who treats his customers with great respect. On the last car for my daughter, he was very patient with her decision-making. He even brought a car to us for a test drive when we did not have time to go to the dealer. I would go to Sutoyo for any Mazda. More
We had a great experience buying a new CX-5 through Sutoyo. He was always very helpful in his dealings, and provided us with all the information we needed. He was patient as we reviewed our options in Sutoyo. He was always very helpful in his dealings, and provided us with all the information we needed. He was patient as we reviewed our options in terms of the model, color etc., and even with the decision whether or not to purchase a Mazda or another brand. All in all, a very positive experience. More
We enjoyed working with Sutoyo so much and felt we got a great day by working with him. He made my husband feel very comfortable as this was his first time purchasing a new vehicle! We will certainly be t great day by working with him. He made my husband feel very comfortable as this was his first time purchasing a new vehicle! We will certainly be telling all our friends about the exceptional service we received from him! Thank you and we love our new Mazda! More