
Russell & Smith Mazda
Houston, TX
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The dealership, it's very good. The workers were very professional, cooperated and understanding, and they do a good job on a car and they fast The workers were very professional, cooperated and understanding, and they do a good job on a car and they fast More
entire staff at R&S was courteous, professional and patiently answered all questions I had regarding my purchase and operation of the vehicle I reviewed patiently answered all questions I had regarding my purchase and operation of the vehicle I reviewed More
Russell & Smith Mazda were very helpful servicing our car. I couldn't have the electronic diagnosis at the time of the appointment due to the fact I was being charged $192.00 for the testing. I didn't car. I couldn't have the electronic diagnosis at the time of the appointment due to the fact I was being charged $192.00 for the testing. I didn't have the amount at that time. The other services were very good. More
Friendly, welcoming personnel on arrival. Explanation of services to be performed, as well as the cost of services and possible payment options, Bright, clean, comfortable waiting space, wi Explanation of services to be performed, as well as the cost of services and possible payment options, Bright, clean, comfortable waiting space, with snack and drink options. Prompt performance of service. Smooth checkout process. More
ATTENTION - Stay AWAY from this dealership immediately. It doesn’t matter what you find online. Car salesman at this dealership are unethical and dishonest. I am completely disgusted by the by the dis It doesn’t matter what you find online. Car salesman at this dealership are unethical and dishonest. I am completely disgusted by the by the dishonesty of the Liars, and Schemes that are played at Russell & Smith Mazda. In particular, Gilton and his boss. My wife drove an hour and a half to their dealership for a specific car where every detail was given to us with a price, and in 5 short minutes they said they could not honor the price and that there was a “miscommunication” in the text messages sent and received by “Patrick” a so called sales person, who is really just some idiot doing the dirty work for their sales minions. I was out of town, so my wife attempted to handle this and they took complete advantage of her and her time. I called the pre-owned car manager on the phone and very quickly realized how dishonest he was with absolutely no integrity whatsoever. I will continue to go out of my way to keep others from wasting their time dealing with these people. This place is a complete joke. More