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Russell & Smith Mazda
Houston, TX
463 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 463 reviews
November 21, 2013
Went b for a test drive, then bought a car the next week. I had communicated that I wanted a specific model and brand and that we could get together on Wed, when the sales person wasn't going to be in the o I had communicated that I wanted a specific model and brand and that we could get together on Wed, when the sales person wasn't going to be in the office for Mon & Tues. I got there on Wed, but he didn't have the car I had asked about. He had to get it from another dealership AFTER we negotiated the price. That added nearly 2 hours to the time. I was there from 11:30am-5:00pm - tough day for both of us.' The Sales Mgr (Gen Mgr), Steve, never interacted with us, which I thought was strange. I introduced myself to him after having met him the week before. He was nice, but didn't really act like he was interested in supporting Ravi's sales effort. Ravi had to go to another dealership (Deeter Mazda) to get my car. Steve finally came in at one point and said that Ravi had just called and that he was 10-15 minutes out. I do not mean to be negative about Steve; only an observation, as I watched other managers get REALLY involved with their salespeople. It felt like Ravi was left on an island, in my opinion. Ravi was GREAT. He was very involved in making sure I had all of my questions answered and I felt like he worked with me on my pricing. His explanation of ALL of the functions of the car were amazing. There are so many that I am quite sure that I will have to spend a while studying the manual. But he made it seem so easy. i was surprised that the car that I had asked about wasn't there, and that it took 2 hours to get it. That made the sales experience a little longer than I had expected, but i also understand that you aren't going to get a car from another dealership unless you are sure you are going to sell it. Ravi did his best, in that respect. Overall, it was a good, if long, experience and I applaud Ravi for his patience and salesmanship. i would definitely buy a car from him again. More
by ocayd
Employees Worked With
Ravi Sapkota
November 21, 2013
This was my fourth car bought at Russell-Smith Mazda and I'm totally satisfied. I got a great deal during the buying process, no to mention Mazda 3 is an exceptional car and looks and feels way more expensi I'm totally satisfied. I got a great deal during the buying process, no to mention Mazda 3 is an exceptional car and looks and feels way more expensive. About that, Sutoyo is a great salesperson. Despite I've gotten the best deal in Houston, his commitment for customer satisfaction is so high that he always want you with a happy face before, during and after you close a deal. He's always taking care of you, giving you a clean car, a full tank, and even with your car services reminder during the first months. For me if I'm thinking in buying a car, my option will be Russel & smith Mazda. Honestly I could do it again!. Keep it up Sutoyo & Russell-Smith Mazda! More
by Martincho77
November 21, 2013
I was using a car purchasing perk from my employer and was connected to Russell and Smith Mazda because it was one of the dealerships used for the program. Michael Villarreal contacted me via email the ne was connected to Russell and Smith Mazda because it was one of the dealerships used for the program. Michael Villarreal contacted me via email the next day, and introduced himself. He made the car buying experience real simple and easy. There wasn't any passing the customer around to different Sales personal. I had previously mentioned to him what vehicle I was interested in (CX-9 2013), and was well pleased with the purchase. I would recommend this dealer to my family and friends. More
by JSerrano30
November 13, 2013
Mr.Ibrahim Abdellatif was very friendly and relieved the stress of purchasing a car. I will certainly recommend him. Thank you! I would like to thank Mr. Ibrahim for his customer service. Associates like stress of purchasing a car. I will certainly recommend him. Thank you! I would like to thank Mr. Ibrahim for his customer service. Associates like him will always keep us coming back to Russel & Smith Mazda Houston. More
by mtn8257
November 10, 2013
came to get oil change at 3pm during the week, was told when i got there that was too busy when i saw the bays there was at least 3 bays open and mechanics standing around. it is absolutely nuts that th when i got there that was too busy when i saw the bays there was at least 3 bays open and mechanics standing around. it is absolutely nuts that they cannot do a simple oil change and am told to make an appointment for a week later, wish i had never bought my car here so i wouldnt have to deal with these people More
by sraby23
Employees Worked With
service writer, young guy, not the asian guy
November 06, 2013
I met Ibrahim when my Mazda was in for routine maintenance. He kept in touch over time, and I would see him when my car was in for oil changes, etc. When it was time to trade in he was there and w maintenance. He kept in touch over time, and I would see him when my car was in for oil changes, etc. When it was time to trade in he was there and was very helpful in selecting my New Mazda. All of the departments at R&S Mazda are very customer service oriented and friendly. Ibrahim really hustled to get my new Mazda delivered! I highly recommend R&S Mazda. More
by billbea030
November 03, 2013
Professionalism and knowledge by Gilton Huggett made me very comfortable with my Mazda purchase On another occasion when I was stranded after dealership closing time, Gilton went above and beyond his ob very comfortable with my Mazda purchase On another occasion when I was stranded after dealership closing time, Gilton went above and beyond his obligations and stayed over after hours til the tow truck got me to dealership that night, so I could get a loaner car. There was an associate with him and I am sure management supported his actions to help a customer. I never expected such a level of service as I have received from this gentleman of a salesperson. More
by Mazdamica
Employees Worked With
Gilton Huggett
October 31, 2013
I purchased my first Mazda less than 1 year ago from Russell & Smith, who had come highly recommended to my family and I. From the moment we arrived we received genuine, professional, and friendly serv Russell & Smith, who had come highly recommended to my family and I. From the moment we arrived we received genuine, professional, and friendly service. Sadly, less than 1 year with my new Mazda, I was in a horrible accident which rendered my car, totaled. I was so happy with my Mazda 3 and the experience I had at Russell & Smith, that I knew I wanted my next car to be the exact same. Throughout the paperwork and working with the insurance company, Steve Rodriguez was very helpful. He advised me and guided me throughout the process and then assisted me on finding a new Mazda 3. The entire process was so seamless and great! Gilton Huggett assisted me with my purchase and sent me on my way! He was very professional, friendly and informative. Thank you Steve and Gilton! I love my Mazda 3! More
by loshiro
Employees Worked With
Steve Rodriguez, Gilton Huggett
October 29, 2013
I'm very happy to buy my new Mazda 6 from Russell & Smith. Because all Employees are very nice. Ravi Sapkota is very friendly and he was listened all my needs carefully. He explained all about the ca & Smith. Because all Employees are very nice. Ravi Sapkota is very friendly and he was listened all my needs carefully. He explained all about the car and showed me how to use and control it. It was vey helpful for me. He is a great person and I would highly recommend to buy a car through him. Thanks. More
by sblee70
Employees Worked With
Ravi Sapkota
October 17, 2013
This was the third Mazda that I've purchased. The Sale Manager was very very helpful, he also took the time to assist the Sale person (Ibrahim Abdellatif) with my transaction. I told Aaron Fuller t Sale Manager was very very helpful, he also took the time to assist the Sale person (Ibrahim Abdellatif) with my transaction. I told Aaron Fuller that I did not want to spend my whole evening at the dealership, and he did was it took to get my purchase done in a timely fashion. More
by omattern
Employees Worked With
Aaron Fuller
