Russell & Smith Mazda

Unprofessional attitude I went to this dealership for manual transmission, used honda civic. Right from the moment i entered the dealership I was dealt with casually. When I I went to this dealership for manual transmission, used honda civic. Right from the moment i entered the dealership I was dealt with casually. When I pointed the faults in the car, instead of explaining them to me, they were avoided. For eg. there were cigarette burns in back seat of car and when I pointed that he tried to lie that they were not cigarette burns because previous owner was nonsmoker. It could be easily seen that it was cigarette burns. Moving on, Gear shifting was hard. When I pointed that the response was "You might not have shifted it properly". Agreed there are faults in the used car, but having driven manual for 8 years, I know when there is a problem. Least they could do is say there is a bit of problem in that car. And after that when I tried bargaining, response was "you should go buy the car somewhere else". I mean even if its not possible for them to decrease the price, there is a better way to tell customers (Instead of dealing so unprofessionally). I would not generalize my experience to others in the dealership but with him, it was horrible. More

Mazda 3 Gilton and Steven were amazing! I got the best service and price at Russell and Smith Mazda!! You can't go wrong with this dealership! Gilton and Steven were amazing! I got the best service and price at Russell and Smith Mazda!! You can't go wrong with this dealership! More

Great Experience Just purchased a car at Russell & Smith Mazda. Dealt with Gilton and Louis... both VERY friendly, super patient and knowledgeable. Several other emp Just purchased a car at Russell & Smith Mazda. Dealt with Gilton and Louis... both VERY friendly, super patient and knowledgeable. Several other employees introduced themselves to me and offered kind words. This is the first new car purchase I have made in over 10 years. I didn't feel pressured in any way. All around great people. More

Such a pleasant experience! I found Ravi at the Russell & Smith Mazda dealership extremely helpful and very different than the other dealerships. He was informative, helpful, not I found Ravi at the Russell & Smith Mazda dealership extremely helpful and very different than the other dealerships. He was informative, helpful, not pushy and very patient. I was looking for a specific vehicle and spent several weeks researching and going through different options with him. I really appreciated his service. Thanks, Ravi! More

Excellent experience I was in the market for a Mazda 3 and decided to go with Russell & Smith Mazda since Michael was very upfront about an internet quote. At the dealersh I was in the market for a Mazda 3 and decided to go with Russell & Smith Mazda since Michael was very upfront about an internet quote. At the dealership he was very prompt, patient, and courteous when dealing with me. During the entire experience I never felt like Michael was rushing or subverting me. He took his time to listen and answer all of my questions without agitation. When it came time to negotiate he was very reasonable and I know that I left with a fair deal. I'm very happy with the Mazda 3 and as a first time car buyer it was a blessing to have had Michael as a dealer to make the process as stress free as possible. I would highly recommend Russell & Smith Mazda, especially Michael, to my family, friends, and anyone in the market for a car. More

Ravi ROCKS! Ravi is amazing. Super friendly, reliable and knowledgeable. This is my SECOND purchase from RAVI. I don't want to work with anyone else at this point Ravi is amazing. Super friendly, reliable and knowledgeable. This is my SECOND purchase from RAVI. I don't want to work with anyone else at this point. I tell others about him. I don't have anything negative to report. Ravi also responds to all of my emails and questions even after the purchase. He should be salesman of the year! More

2015 Mazda CX-5 My 1st experience of trying to buy a car in US was less of a hassle but a great experience. This is mainly due to the outstanding service that I rece My 1st experience of trying to buy a car in US was less of a hassle but a great experience. This is mainly due to the outstanding service that I received from Pak Sutoyo Sugiharto. His customer service was flawless as he patiently went through all the specs with me and gave me the opportunity of test driving 2 vehicles. Thank you, Irynn More

Nice experience buying used Mazda CX-9 I was looking for a used 2013 Mazda CX-9 Touring for quite some time at other Mazda dealerships, but when I came across this used SUV at Russell & Smi I was looking for a used 2013 Mazda CX-9 Touring for quite some time at other Mazda dealerships, but when I came across this used SUV at Russell & Smith I decided to give them a chance. I was glad that I came to this dealership. Sutoyo made me feel comfortable during my time at the dealership. I had a nice experience buying a used 2013 Mazda CX-9 Touring. I would like to make one suggestion to expedite the finance & billing experience. I had to wait for a long time to start the billing process and purchase the SUV. But once the process started it was pretty quick. I would recommend Russell & Smith Mazda compared to other Mazda dealerships in the Houston area. More

Poor listener, manipulating and disrespectful Horrible experience. I called to make an appointment the day before and confirmed that the trim level and color I wanted was available. Arrived at the Horrible experience. I called to make an appointment the day before and confirmed that the trim level and color I wanted was available. Arrived at the dealership and Mr. Sugiharto had a vehicle in the wrong color ready in the service drive. When I told him that it was the wrong color, he didn't acknowledge my comment and tried to push all the colors he had in the lot. He had lied about having the one I wanted, and refused to listen when I said I would only buy the color and spec I wanted. I told him how disappointed I was that he had lied and wasted my time. He ignored my comment and didn't apologize. I made calls to other dealerships while he made me sit at his desk and wait, who knows what for. I was on my cell phone and he kept trying to interrupt, insisting that I take another color. Some other dealer was able to secure what I needed, and I left. The following day, he got word that he would receive a unit in the color I wanted. He texted and emailed me. I told him I had already purchased what I wanted from another dealer. He suggested that his competitors were either lying or manipulating me because in his view it would be impossible for anyone to secure what I wanted in such short time. Over the next 24 hours I received multiple emails and texts from him. I stopped responding. Then he sent a text at 8:30PM and another the next morning at 7:00AM asking for confirmation that I had taken delivery of my car from his competitor. He also asked me to recommend him to friends and offered $100 on every referral sale. He even sent me a LinkedIn request! Eventually I asked him to stop contacting me. I really hope I've heard the last of him. More

Great car buying experience This was the most stress-free experience I have had. Sutoyo worked with me to help me find a beautiful CX5 in the price range I am comfortable with. This was the most stress-free experience I have had. Sutoyo worked with me to help me find a beautiful CX5 in the price range I am comfortable with. More