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Russell & Smith Mazda
Houston, TX
471 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 471 reviews
August 11, 2015
Rude, no replies to my email These guys from the top to bottom are clowns. Emailed the GM- Steve Rodriguez – after he kept blasting me with ridiculous spam email. Told him I was These guys from the top to bottom are clowns. Emailed the GM- Steve Rodriguez – after he kept blasting me with ridiculous spam email. Told him I wasn’t interested unless I had a human being talk to me instead of robospam. Then he replied once and after I asked him if he had any pre owned Miatas he lied to me and tried to get me to come into this dealership. I had seen this dealership selling used Miatas on Craiglist so why lie to me? Just to sell me a new car? How desperate are these guys? I guess a lot since they have 1 star rating on Yelp. With 4 other Mazda dealerships in the area why would you not treat a customer with respect and politeness? Why lie? Seriously, why lie about this? I’m buying a Miata soon; I like the new look but probably not from these guys. I believe in a long-term relationship not a short one but I guess RSM and I don’t see things the same way. Was hoping to create a nice long term relationship as this would be my second Mazda and my 5th Japanese car. I guess that’s not possible with these guys. More
by GeorgeD
Employees Worked With
Steve Rodriguez
August 10, 2015
Easiest car purchase ever This is our second time buying a new vehicle from Russell & Smith. The first time was in 2008. Otto, our salesperson this time, was great -- no pressu This is our second time buying a new vehicle from Russell & Smith. The first time was in 2008. Otto, our salesperson this time, was great -- no pressure, very easy-going and relaxed style, knowledgeable, helpful, and answered all our questions to our satisfaction. The price negotiation was easy and fast. We'd researched costs via KBB, and knew how much we wanted to pay. Otto and his manager worked it out while we went to lunch, and offered us an unbeatable deal - our price, at 0% interest financing, and a customer loyalty discount of $500. We also liked that there was no pressure for us to purchase additional options during the finance phase. The options were presented, and we discussed pros and cons and made our decision without any pressure or undue influence. Russell & Smith is the best dealership we've worked with, hands down (we'd visited 3 other dealers during this process, as we were considering different makes of vehicles). Oh, and my new Mazda 6 is awesome!!! More
by zoomster
Employees Worked With
Steve Rodriguez, Otto Schnellbacher, Stephen Raggette
July 23, 2015
Excellent service and got the car I wanted I have been going around looking at the Camry, Lexus ES350, and the Mercedes I came away with the Maxada 6 car Powerful car , smooth driving and I have been going around looking at the Camry, Lexus ES350, and the Mercedes I came away with the Maxada 6 car Powerful car , smooth driving and spacious . Priced nowhere near a luxury , but drives like one Love the car and the dealership at Russel and Smith Mazda gave A+++ service Gilton was just superb and patient with my questions and explained the complexities of the car with ease and simplicity. He even recommended us to get the insurance online, hassle free, and far much cheaper from Geico when he overheard the frustrating conversation we had with our regular insurer. Glad I made my purchase at this dealership. They really value the customer. Was a fervent follower of Toyota for many years but was not satisfied with the newer models and the indifferent salesperson who attended to me at Mike Calvert. Looking forward to a fruitful relationship with Mazda More
by Ralph
Employees Worked With
Gilton Huggett, Ravi Sapkota, Stephen Raggette
July 03, 2015
excellent The reason is because of my wonderful fantastic and very resourceful salesman Gilton Huggett...this young man went above and beyond the call of duty. The reason is because of my wonderful fantastic and very resourceful salesman Gilton Huggett...this young man went above and beyond the call of duty. Gilton took the time to explain parts of the manul. made sure I was comfy as well as the kids with me.. He called as well as emailed me to see how things were going wit B.B. ( my car) the icing on the cake was when I had the windows tinted. He bought the vehicle back to my app. Thanks Gilton for the AWESOME sales experience. B.M.Armelin More
by Goldie
Employees Worked With
Gilton Huggett, Steve Rodriguez, Stephen Raggette
June 23, 2015
Financial services are terrible My wife and I went to purchase a new Mazda 6. Terrible experience. Financing from Mazda gave such a hard time for the approval, having credit scores o My wife and I went to purchase a new Mazda 6. Terrible experience. Financing from Mazda gave such a hard time for the approval, having credit scores over 750. "You haven't purchased a car before". APR was 4.29%, having previously bought a new Toyota Highlander with much less APR and much less hassle. At the end, the down-payment check was no good as "your address does not appear on the check, we can't use this". I never write these type of reviews, but rather than being happy for the new car, we ended up having a terrible experience. More
by J's review
Employees Worked With
Michael Vallone
May 08, 2015
Great Dealership Dealt with Gilton Huggett over the internet before walking into the showroom He was great to work with and the final deal was totally satisfactory. On Dealt with Gilton Huggett over the internet before walking into the showroom He was great to work with and the final deal was totally satisfactory. One drawback to paying cash - you lose all incentives tied to financing. One of my more exceptional car buying experiences. More
by superdave3475
Employees Worked With
Gilton Huggett
May 04, 2015
Great service second time around! This was my second experience with Gilton and it was great! An easy and fun car-buying experience. Highly recommended for anyone looking for a new car This was my second experience with Gilton and it was great! An easy and fun car-buying experience. Highly recommended for anyone looking for a new car with a great loyalty program. More
by kfraser113
Employees Worked With
Gilton Huggett
April 19, 2015
wonderful experience Gilton was very thorough and explained every detail about the car including all of the high tech features. He was very polite - no pressure. He even Gilton was very thorough and explained every detail about the car including all of the high tech features. He was very polite - no pressure. He even found me a way to save $500! I was given a generous trade in for my 17 year old car. More
by newwhitesuv
Employees Worked With
Gilton Huggett, Stephen Raggette
April 07, 2015
Effortless Purchase - Great Buying Experience First, let me say that I really hate having to buy a car and the process related to the purchase. But, many thanks to Steven Rodriguez, the GM, Otto, First, let me say that I really hate having to buy a car and the process related to the purchase. But, many thanks to Steven Rodriguez, the GM, Otto, our sales rep, Nathan, in service, and Steven in Finance for making our recent purchase effortless. We bought our third and fourth Mazdas at Russell & Smith. We will definitely return here for our next vehicle. More
by The Cake Guy
Employees Worked With
Steve Rodriguez, Otto Schnellbacher, Stephen Raggette
February 18, 2015
Truly exceptional lol I loved it here once I bought my car they walked me around to meet all the workers it was great!!!! My sales associate even fed me I loved it here once I bought my car they walked me around to meet all the workers it was great!!!! My sales associate even fed me More
by Josephine
Employees Worked With
Jaquelyn moody, Stephen Raggette
