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Russell & Smith Mazda
Houston, TX
463 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 463 reviews
April 07, 2015
Effortless Purchase - Great Buying Experience First, let me say that I really hate having to buy a car and the process related to the purchase. But, many thanks to Steven Rodriguez, the GM, Otto, First, let me say that I really hate having to buy a car and the process related to the purchase. But, many thanks to Steven Rodriguez, the GM, Otto, our sales rep, Nathan, in service, and Steven in Finance for making our recent purchase effortless. We bought our third and fourth Mazdas at Russell & Smith. We will definitely return here for our next vehicle. More
by The Cake Guy
Employees Worked With
Steve Rodriguez, Otto Schnellbacher, Stephen Raggette
February 18, 2015
Truly exceptional lol I loved it here once I bought my car they walked me around to meet all the workers it was great!!!! My sales associate even fed me I loved it here once I bought my car they walked me around to meet all the workers it was great!!!! My sales associate even fed me More
by Josephine
Employees Worked With
Jaquelyn moody, Stephen Raggette
February 06, 2015
Buying Experience I went in the dealership to test drive 2015 CX5. Gilton Huggett was my salesman. He understands me as a customer. He was patient and made our buying e I went in the dealership to test drive 2015 CX5. Gilton Huggett was my salesman. He understands me as a customer. He was patient and made our buying experience smooth. He was also funny...."while test driving, I was ready to get back to the dealership and he said drive some more this is Mazda! Not some other automaker :) Shout out to Stephen Raggette the Finance Director for securing the lowest rate possible. To Ravi Sapkota for the affordable deal. More
by cx52015red
Employees Worked With
Gilton Huggett, Ravi Sapkota, Stephen Raggette
January 19, 2015
Perfect! Gilton our salesman is a great person! Always kind and polite! I must not forget about Otto, Luis Ramirez and Emmie, they were all amazing! Great car, Gilton our salesman is a great person! Always kind and polite! I must not forget about Otto, Luis Ramirez and Emmie, they were all amazing! Great car, great dealer! Everything was perfect! More
by Marcelo
Employees Worked With
Emmie Weil, Luis Ramirez, Gilton Huggett, Otto Schnellbacher
December 19, 2014
Very pleasant :) This was the easiest purchase. Bart our salesman was amazing and Emmie our finance girl was not only adorable but super sweet. Great experience - gr This was the easiest purchase. Bart our salesman was amazing and Emmie our finance girl was not only adorable but super sweet. Great experience - great car - great price. I would recommend anyone to buy a car from any of the Russell and Smith locations. More
by Natalie
Employees Worked With
Bart Callier and Emmie - sorry, I don't know her last name.
November 17, 2014
A good experience I've was pleased with the service. I've been to a couple of dealerships and this dealership was by far the easiest to work with. I would definitely r I've was pleased with the service. I've been to a couple of dealerships and this dealership was by far the easiest to work with. I would definitely recommend them. Thanks Elder and Ravi More
by Perchanda Utley
Employees Worked With
Elder Hernandez
October 12, 2014
100% Customer Satisfaction!! We went to Smith Russel to see a Mazda CX-5 for our daughter. We were kindly received by Gilton Hugget. Gilton gave a thorough explanation on the veh We went to Smith Russel to see a Mazda CX-5 for our daughter. We were kindly received by Gilton Hugget. Gilton gave a thorough explanation on the vehicle with high level of details. We could drive the car to know it better as Gilton explained the various features. It was unavoidable to know vehicle but the professional that was showing us the car as well. Negotiation, as always was not easy, but I trust both sides were very happy at the end. We returned to have the plates installed and it was the same pleasure of being attended by Gilton. I am writing this recommendation almost 2 months after we bought the car, confirming 100% Customer satisfaction!! Sussumu & Cristina Nakamura More
by sussumunakamura
Employees Worked With
Gilton Huggett
September 19, 2014
Dishonest, Crooked Dealership AVOID THIS DEALERSHIP AT ALL COSTS!! They are your classic crooked, say whatever it takes to make the sale, dishonest dealership. I received a let AVOID THIS DEALERSHIP AT ALL COSTS!! They are your classic crooked, say whatever it takes to make the sale, dishonest dealership. I received a letter in the mail from Russell and Smith Mazda stating that they wanted to purchase my vehicle...a 2012 Mazda 6...at a very specific price. How they got my information which included my name, address, type of vehicle, year, and even VIN I have no idea. They then called me twice in the same afternoon begging for me to come have my car appraised, saying that the demand for used Mazdas was really high and that the price they quoted me for my car was just an average figure and that I could and probably would receive more. I begrudgingly decided to make an appointment later that afternoon at 5. When I showed up just hours after scheduling my appointment I find out that the salesman...Alejandro...wasn't there. Turns out that showing up to an appointment he asked for wasn't really that important. Another salesman then appears and starts the appraisal process. Turns out that the figure they quoted me was a boldfaced lie and I wasn't going to receive nearly that amount. The price they quoted was the maximum amount you could receive in a trade in if your car was a brand new, high end Mazda 6. They failed to mention this on the paper they mailed and on the phone when I called before I arrived. Essentially this dealership will lie and say whatever it takes in the hopes that once you arrive they will trick you into buying a vehicle. Here's the kicker. As I was leaving the dealership a group of 2 other guys approached me and said they had received a similar letter!! Apparently this is a scam they pull on a lot of people to get them to visit. I can only blame myself and I should of known better, but who would think that a dealership would lie so blatantly? I originally purchased my vehicle at Jeff Haas Mazda and I have had nothing but positive experiences from them. More
by hani.altwaijri
Employees Worked With
Alejandro Montoyo
August 14, 2014
bad attitude of Ravi Sapkota Very rude and nasty young salesman named Ravi Sapkota. I kept asking him for the final price for Mazda 3 and he refused to tell me the price. Kept i Very rude and nasty young salesman named Ravi Sapkota. I kept asking him for the final price for Mazda 3 and he refused to tell me the price. Kept insisiting I come into the dealership before he would tell me. Other dealerships did not do this to me. Why are you behaving in that manner? I will not be spending my money at this dealership. More
by azimpremji131
Employees Worked With
Ravi Sapkota
August 08, 2014
Best deal in Houston! 1st Time Mazda Owner! Went to Russell Smith dealership just to look at Mazdas we wound up purchasing a CX-9! Gilton was so knowledgable about all of the Mazda technologies. Went to Russell Smith dealership just to look at Mazdas we wound up purchasing a CX-9! Gilton was so knowledgable about all of the Mazda technologies. it was amazing to hear him share his personal and professional experiences! Stephen was very thorough in explaining our financial options! Thank you both and the crew at the dealership we will definitely be back to trade in another Toyota when the time comes. All the best to you all there! More
by aarondmtz
Employees Worked With
Gilton Huggett, Santos Cabrera, Stephen Raggette
