Russell & Smith Mazda

New Car Purchase My husband and I purchased a new Mazda Mazda3 yesterday. We had done our research ahead of time so we knew what we wanted. Gilton was very helpful. My husband and I purchased a new Mazda Mazda3 yesterday. We had done our research ahead of time so we knew what we wanted. Gilton was very helpful. He led me through a variety of road conditions on the test drive (highway, bumpy roads, etc.) so I could get a true feel for the car. After deciding to purchase the car, we worked with Edgar Williford to complete the paperwork. I think Edgar could talk to anyone about anything! He and my husband talked about old cars for a bit but then he moved us through the signing of all the documents. Gilton then escorted us out to the car, took pics for us and spent several minutes reviewing everything inside the car once again. We both were very pleased with the service from Gilton and Edgar. I'm really excited to have a new car as the one I was driving is 13 years & 3 months old! More

Great Car Purchase Experience Gilton Huggett was professional in all transactions concerning our purchase of our Mazda in September of this year. No Pressure, he was knowledgable Gilton Huggett was professional in all transactions concerning our purchase of our Mazda in September of this year. No Pressure, he was knowledgable in the functionality of the vehicle that we purchased. More

Bought new Mazda here Gilton Huggett was a great salesman when we bought our Mazda here. He has since followed up several times to make sure everything is okay. Gilton Huggett was a great salesman when we bought our Mazda here. He has since followed up several times to make sure everything is okay. More

Great service, Low pressure. Professional. Two of my cars were totaled in a flood. Gilton and Steve gave us great service and match other dealer's best prices. Highly recommended. Two of my cars were totaled in a flood. Gilton and Steve gave us great service and match other dealer's best prices. Highly recommended. More

Great, friendly, very easy service from Gilton Bought a brand new CX5. Gilton was helpful, informative and made the whole process very easy and smooth. I liked the fact he didn't pressure me in any Bought a brand new CX5. Gilton was helpful, informative and made the whole process very easy and smooth. I liked the fact he didn't pressure me in any way and I felt he was honest and straight forward. Always helpful with any questions I had...I'd happily recommend anyone to buy a car from Russel & Smith and to ask for Gilton. More

New purchase My recent purchase for a 2015 cx-5 sport was effortless this weekend! Gilton H. took excellent care of me, he greeted me with a warm smile and was pro My recent purchase for a 2015 cx-5 sport was effortless this weekend! Gilton H. took excellent care of me, he greeted me with a warm smile and was professional. Pete L. was also a pleasure to work with answering all questions, and Gilton went the extra mile to make sure I was happy! :) Russell & Smith is a wonderful dealership, friendly customer service from the finance manager (Dennis) and made me feel right at home! Thank you again I love my car! Chantal More

Salesman Gilton Hugget I've been searching for 2 months for a car for my daughter for Christmas!! Gilton. Made the transaction so very easy!!! What a great experience!!! I've been searching for 2 months for a car for my daughter for Christmas!! Gilton. Made the transaction so very easy!!! What a great experience!!! More

Nice experience I just bought my certified pre-owned 2010 mazda3s last week. I have a nice experience. The dealer, Mr. Giovanni L. Gonzales, is a nice and efficient m I just bought my certified pre-owned 2010 mazda3s last week. I have a nice experience. The dealer, Mr. Giovanni L. Gonzales, is a nice and efficient man. And also, he is a patient and professional man for introduce and answer any question of my interested car. And that is one of reasons why I purchased my car there. By the way, I think I will recommend my friends to get their cars in russel and smith Mazda in the near future. More

Bad business ethics Went in tonight to work out a deal we had discussed on the phone to meet a super friendly salesman and sales manager. The car was already pulled up an Went in tonight to work out a deal we had discussed on the phone to meet a super friendly salesman and sales manager. The car was already pulled up and we were on the test drive within 10 mins of arriving. Once we got back I asked them to go ahead and appriase our trade while we looked around next door. Got back in and the "negotiations" weer underway. They low-balled me on the trade but I showed them NADA values and we met at a middle ground. Lower than I truly wanted but they gave me a decent discount on the 2016 we came in to look at. Once we agreed on a trade number they asked if we had a deal, and I said yes. They went to work up the hard numbers on paper for me to sign off on the deal and that's where things went downhill. The $2000 discount was all of a sudden less that $500 because of the "adders" the car had. I said this was not the price I agreed to so unless they honor the number they told me on the sales prices, no deal. They literally said "that's what dealers do unless you ask for a drive-out number". So guess what....I drove out! Asked for my keys back and said have a nice night. I wouldn't recommend them to anyone. Update...the owner, Chase Smith, called me this morning after reading my reviews to apologize and make things right. They made me another offer on the vehicle and increased the trade value to make up some of the difference. The issue above should not have happened in the first place but they have tried to rectify the situation. Thank you Chase. More