Russell & Smith Mazda

Buying new vehicle Gilton was so thorough in explaining the features of the Mazda CX-5. He made the experience of buying a new car such a delight; what a great employee Gilton was so thorough in explaining the features of the Mazda CX-5. He made the experience of buying a new car such a delight; what a great employee. More

Great experience with Jordan and Peter. I want to thank Jordan and Peter for helping us find a car for my 16 year daughter. They are very professional, knowledgeable and willing to work wit I want to thank Jordan and Peter for helping us find a car for my 16 year daughter. They are very professional, knowledgeable and willing to work with you to get the best deal in town. Even though we purchased a different car somewhere else I would highly recommend them. Unfortunately they did not have the color we wanted in stock or the deal would of been made. This was my daughter's first new car and she was quite particular on the color she wanted. More

Bought New Car/Traded in Old As I female senior citizen without anyone to help when I buy a car, I really appreciate Russell and Smith Mazda and their staff! Probably more than I As I female senior citizen without anyone to help when I buy a car, I really appreciate Russell and Smith Mazda and their staff! Probably more than I can express in this post. I purchased my first car in 2009 from Gilton Huggett and called him in May 2016 when it was time to do a trade. I gave Gilton my financial parameters and received a credit app via email within ten minutes so we were able to get the credit in place before I left the comfort of my home. Within 90 minutes (after a courtesy call from Luis Ramirez with financing details meeting my needs), I was at the dealership finalizing all the paperwork with Finance Director, Edgar Williford—actually, a fun experience. Everything was so easy and smooth, just like the first time with Gilton, who is a delight to work with. Over the years, I have often told Nathan Nguyen, my Service Advisor, that not only do I love my Mazda but with his help, advice, and patience, plus the performance of the service staff—these are huge reasons I will continue buying and servicing my cars at Russell and Smith. I actually enjoy the experience of buying a car with (and having it serviced by) these people! They are thorough, patient, fun to interact with, and knowledgeable about their products and the process. And that’s quite an endorsement from someone who used to get very anxious and insecure when entering a dealership. I sooo appreciate them all!!! Thanks again!! More

I bought a new mazda CX-3. Gilton was very friendly and patient. I strongly recommend him and Russel $ Smith. He was very helpful answering every questions or doubt that we had Gilton was very friendly and patient. I strongly recommend him and Russel $ Smith. He was very helpful answering every questions or doubt that we had when we bought our Mazda CX-3. More

Mazda CX3 Let’s cut the chase for reviewing salesperson (Jordan Fields) at Russell and Smith Mazda. Car buying experience from start to finish was outstandi Let’s cut the chase for reviewing salesperson (Jordan Fields) at Russell and Smith Mazda. Car buying experience from start to finish was outstanding. No pressure, excellent pricing, outstanding service throughout the sale. Jordan ability to listen to her customers and willingness to go "above and beyond" place her at the top of her class. I would recommend Jordan if you are buying a Mazda. More

Just Amazing Gilton was super efficient, friendly and patient. It was a real pleasure to business with him, the experience was outstanding. I strongly recommend Gi Gilton was super efficient, friendly and patient. It was a real pleasure to business with him, the experience was outstanding. I strongly recommend Gilton and Russel & Smith. He was super helpful answering every questions or doubt that we had when we bought our Mazda3. He also provides us interesting insights and tips about the car. More

Superb Service For a first time car purchaser I have a lot of worries and questions running in my mind, but the moment I walked in to this auto dealership I got exci For a first time car purchaser I have a lot of worries and questions running in my mind, but the moment I walked in to this auto dealership I got excited. People were very friendly and courteous. They attended to your every need. Of course with special mention to Gilton Huggett who was our agent. He was very thorough with explaining things to us, very friendly and I just felt very comfortable talking with him discussing about the purchase. The guy who also took care of our purchase and financing part (Im sorry I forgot his name but I'll remember him if I see him.lol) was very kind, he also tried to get us the best deal out there and is very hard-working and of course the person who assisted us with the paperworks, Edgar Williford was just as friendly and thoughtful as anybody else. He walked us through the paperworks, suggested more feats that I could benefit from my new car and comfortable to hold a conversation as well. I would definitely recommend this dealership to anybody. As a first time car buyer, I had no regrets that I chose this dealership and was even lucky to have Mr. Gilton Huggett as our agent. To sum it all up, it was an excellent experience for me and of course I'm one happy buyer of the all new 2016 Mazda CX-5. More

Exemplary Service and Splendid Courtesy I'm an extremely satisfied owner of a newly leased 2016 Mazda CX-5. No questions asked, Gilton Huggett is the Client Services agent to see at Russell I'm an extremely satisfied owner of a newly leased 2016 Mazda CX-5. No questions asked, Gilton Huggett is the Client Services agent to see at Russell & Smith Mazda. Gilton is splendidly courteous. He was crisp in his communication, generous with his attention, and honest in his offering. Without hyperbole, one of the most pleasant service experiences I had the privilege of enjoying in my lifetime--I'm so thankful to Gilton and the stellar team he works with at Russell & Smith Mazda. They truly put into practice their core tenets of customer service. Anyone who does business with them should count themselves as fortunate. More

Efficient, friendly, excessive dealership add-ons I had an overall positive experience at Russell and Smith when the I purchased the CX-5 Touring. I worked with Gilton Huggett and he was professional, I had an overall positive experience at Russell and Smith when the I purchased the CX-5 Touring. I worked with Gilton Huggett and he was professional, clear, and nice. We communicated often through email, which was is an efficient form of communication for me. I went to several dealers in the Houston area to get comparison prices. Russell and Smith quoted an excellent price for the CX-5; however, they wanted to add an excessive amount of dealership accessories to the total cost. Many other dealers have very few or no dealership accessories. They were willing to drop some of the add-ons, but not all, by the time we were finally done. On another note, Russell and Smith offered a very good price for my trade-in. It took a total of 3 hours to negotiate a price, finalize the loan paperwork, get the car, and go through the car tutorial. Gilton was fairly direct, friendly, and informative throughout this process. Another nice thing is that I didn't spend much time waiting for Gilton to communicate with a sales manager, it all happened relatively quickly and efficiently. Overall, I would say that I had a positive experience with Russell and Smith, despite some surprising dealer add-ons. More

buy & service all in one great place i am a nurse, & i get honest interactions at R &S Mazda. Bought 2 miatas, sold 1 here with the most courteous salesman Gilton, and Nathan is my BFF w i am a nurse, & i get honest interactions at R &S Mazda. Bought 2 miatas, sold 1 here with the most courteous salesman Gilton, and Nathan is my BFF when it comes to service! All the staff is always kind when I come in, and prompt. Thanks Steve for retaining these guys - always enjoying doing business here! Also, I have to mention the shuttle service is always safe driving me!! More