Russell & Smith Mazda

Efficient, friendly, excessive dealership add-ons I had an overall positive experience at Russell and Smith when the I purchased the CX-5 Touring. I worked with Gilton Huggett and he was professional, I had an overall positive experience at Russell and Smith when the I purchased the CX-5 Touring. I worked with Gilton Huggett and he was professional, clear, and nice. We communicated often through email, which was is an efficient form of communication for me. I went to several dealers in the Houston area to get comparison prices. Russell and Smith quoted an excellent price for the CX-5; however, they wanted to add an excessive amount of dealership accessories to the total cost. Many other dealers have very few or no dealership accessories. They were willing to drop some of the add-ons, but not all, by the time we were finally done. On another note, Russell and Smith offered a very good price for my trade-in. It took a total of 3 hours to negotiate a price, finalize the loan paperwork, get the car, and go through the car tutorial. Gilton was fairly direct, friendly, and informative throughout this process. Another nice thing is that I didn't spend much time waiting for Gilton to communicate with a sales manager, it all happened relatively quickly and efficiently. Overall, I would say that I had a positive experience with Russell and Smith, despite some surprising dealer add-ons. More

buy & service all in one great place i am a nurse, & i get honest interactions at R &S Mazda. Bought 2 miatas, sold 1 here with the most courteous salesman Gilton, and Nathan is my BFF w i am a nurse, & i get honest interactions at R &S Mazda. Bought 2 miatas, sold 1 here with the most courteous salesman Gilton, and Nathan is my BFF when it comes to service! All the staff is always kind when I come in, and prompt. Thanks Steve for retaining these guys - always enjoying doing business here! Also, I have to mention the shuttle service is always safe driving me!! More

Amazing Gilton was amazing along with the rest of the staff. This is the second vehicle I've bought from him and they always do the best to give me a great de Gilton was amazing along with the rest of the staff. This is the second vehicle I've bought from him and they always do the best to give me a great deal!! More

Service Center Rocks I came in without an appointment and I was worked in.. once arrived my car was taken back promptly. Catherine/Katherine was amazing. She is very polit I came in without an appointment and I was worked in.. once arrived my car was taken back promptly. Catherine/Katherine was amazing. She is very polite, courteous and professional. I recommend anyone with a Mazda to drop in and see them. You won't leave disappointed. Fast, friendly, service with a smile is always a plus. More

Gilton Huggett I had a great experience. He was friendly, Knowledgable. Not pushy. Followed up after purchase. I would recommend him to anyone looking for a Mazda I had a great experience. He was friendly, Knowledgable. Not pushy. Followed up after purchase. I would recommend him to anyone looking for a Mazda More

Quick, Easy, and Plesant I worked with Otto Schnellbacher to get my lease deal for my mazda 2016 CX5. I went in Monday 12-29-15 for a test drive and it was quite a pleasant ex I worked with Otto Schnellbacher to get my lease deal for my mazda 2016 CX5. I went in Monday 12-29-15 for a test drive and it was quite a pleasant experience! He was very knowledgeable about the vehicle I was interested in and was easy to talk to and made the whole experience very comfortable. We ran the numbers on my trade in and I wasnt quite satisfied but the next day when I came in with more research on trade in values he was willing to help me get a little more for my trade it. I'm super happy with my new car and would definitely recommend anyone I know to this dealership! Thanks for everything! More

New 2016 Mazda3 car Otto Schnellbacher is the reason why I am purchasing a car from Russell & Smith. All dealership have the ability to locate the exact car that someone Otto Schnellbacher is the reason why I am purchasing a car from Russell & Smith. All dealership have the ability to locate the exact car that someone is wanting, but I found most do not want to pursue any combination of features which is not currently available on their lot. Otto was the exception. He was also very patient in walking thru the features, explaining the differences, etc. People like Otto, put the fun and joy back in getting a new car. More

Customer Service Excellence A few years ago I was living in Philadelphia and in the market for a Mazda CX5. The dealership near me was so antiquated in how they treated me as a c A few years ago I was living in Philadelphia and in the market for a Mazda CX5. The dealership near me was so antiquated in how they treated me as a customer that I went elsewhere and got a different car. They were out of touch how much information is in the hands of customers these days and that some of us would rather not spend hours negotiating prices. I am so impressed with Russel & Smith dealership. Everyone I dealt with was genuinely friendly and actively working to ensure a positive car buying experience. They were reasonable about prices - on both a new car and my trade in - without having to go back and forth a bunch of times. When the car I wanted was not immediately available they went the extra step of finding it fast. I would definitely buy a future car from them. I am so glad I gave Mazda a second chance. More

Great experience with Gilton! This was our first experience with buying Mazda and Gilton was our guy. Very knowledgeable, patient and when he didn't know an answer to a question, h This was our first experience with buying Mazda and Gilton was our guy. Very knowledgeable, patient and when he didn't know an answer to a question, he took efforts to find it. Would highly recommend this dealership as the whole time was courteous and professional and has been following up every step of the way. We felt no pressure to buy and had a refreshing experience over all. Very happy with our new Mazda CX-5! More

Solid experience, no haggling Gilton was very informative and patient with me as I was going through the process. Everything was smooth and I wasn't pressure with up-selling, we ju Gilton was very informative and patient with me as I was going through the process. Everything was smooth and I wasn't pressure with up-selling, we just focused on the car I was interested in. More