Russell & Smith Honda - Service Center

As I said Rocky kept me informed The wait wasn’t too bad. He seemed knowledgeable. He seemed knowledgeable. More

Fast and quality service. Its like 2 hours maximum. Even brought my kid there to wait. She did not complain of the 2hpur wait Its like 2 hours maximum. Even brought my kid there to wait. She did not complain of the 2hpur wait More

My last visit for an oil change was as expected. I arrived around lunch, there were 2 vehicles ahead of me. I wasn't greeted at my car like most times but after a few minutes of waiting inside the s I arrived around lunch, there were 2 vehicles ahead of me. I wasn't greeted at my car like most times but after a few minutes of waiting inside the service reception with my 2 yr old I was finally acknowledged by staff. After about an hour and a half we were on our way. More

Dealer has professional, well rounded,kind and efficient personnel..they know their craft and offer great advice to their clients. personnel..they know their craft and offer great advice to their clients. More

Very clean, people are very friendly and do a great job communicating and explaining any issues communicating and explaining any issues More

I have used this dealer for several years, more than ten. I always have been satisfied. I always have been satisfied. More

No comment good good good goof good good good good good great job keep it up great job keep it up More

Ryne Smith was excellent perusal. Great customer service and always takes care of me. Jessica Gonzales, however, needs improvement on how she interacts with customers. I came to pick Great customer service and always takes care of me. Jessica Gonzales, however, needs improvement on how she interacts with customers. I came to pick up my car not knowing Ryne was gone for the day and had I known he leaves at 5, I would've made it a point to get there before he left because I only like to deal with Ryne. Jessica's attitude was not the best and appeared as if she was perturbed and annoyed by me asking where was Ryne and what time does he leave for the day. Although Ryne discussed the findings of my diagnostic over the phone with me, Jessica failed to go over my report with me in detail, as Ryne would have, when I arrived, and she never asked me if I had any questions or needed to discuss anything further. Someone with superiors customer service etiquette would have done that. It is very clear Jessica is not on that level. No one at this location compares to Ryne, or even comes close to him in any form or fashion. They all need improvement. This is why I only like having Ryne as my service advisor because I always leave satisfied. I did not leave satisfied after interacting with Jessica. Moving forward, I will do my best to make it a point to arrive before Ryne leaves for the day, to ensure I receive the great customer experience I deserve and always receive from him. More

I had been to several (5 to be exact) repair shops about the noise my car was making — none could tell me what/where is was or coming from. Dropped my car off Saturday morning - they called me Monday mornin the noise my car was making — none could tell me what/where is was or coming from. Dropped my car off Saturday morning - they called me Monday morning with their diagnostics and my car was ready on Tuesday. No more noise 🙏🏻 Kept me updated the whole time. ✅ More

The service was excellent and very timely, both with getting me an estimate of the needed repair, and with the repair itself. Everyone was very courteous and professional. getting me an estimate of the needed repair, and with the repair itself. Everyone was very courteous and professional. More