Russell & Smith Honda - Service Center

Good service representative. The maintenance was long but worth the wait. I was kept informed of the status and the individual was extremely polite and courteous. The maintenance was long but worth the wait. I was kept informed of the status and the individual was extremely polite and courteous. More

I’m extremely disappointed with the experience we recently had at Russell & Smith Honda. My wife recently brought our car in due to some issues, and they completely took advantage of her. She clearly recently had at Russell & Smith Honda. My wife recently brought our car in due to some issues, and they completely took advantage of her. She clearly explained the problems with the car, yet they ended up charging us two separate diagnostic fees for a single visit. It’s shocking to see this level of dishonesty and price gouging from what we thought was a reputable dealership. Charging double for diagnostics, especially when it's for one visit, is unacceptable. We would have left our car there to complete the repairs, but after seeing the outrageous charges for the diagnostics, we decided to take our business elsewhere. We ended up finding another shop that quoted us a fraction of what Russell & Smith Honda had quoted, proving that their pricing was not only inflated but downright dishonest. Their lack of transparency and integrity has cost them our trust and our future business. We highly recommend anyone considering this dealership to think twice before handing over their car or their money. More

Great location, I had moved to this location due to poor costumer service at Honda of spring and I’m glad I did the costumer service is above and beyond. costumer service at Honda of spring and I’m glad I did the costumer service is above and beyond. More

Honda team were great. I appreciate how welcomed they made me feel. My service advisor (Thomas Nguyen) was knowledgeable, quick, friendly and professional. Highly recommend I appreciate how welcomed they made me feel. My service advisor (Thomas Nguyen) was knowledgeable, quick, friendly and professional. Highly recommend. More

Excellent customer service and support! I am very impressed and I recommend it very highly. I am very impressed and I recommend it very highly. More

I felt very comfortable during my stay at Russel and Smith Honda. I’m happy with my over all service. Smith Honda. I’m happy with my over all service. More

Went in for oil change and was out in no time. Great service from Esteban. Very comfortable chairs while you wait. Great service from Esteban. Very comfortable chairs while you wait. More

Not a long waite time when first arrive to be recognized and approach by a technician. Estimated time for work completion by technicisn was accurate. and approach by a technician. Estimated time for work completion by technicisn was accurate. More

The information given on the cost of a battery was not accurate. The rep needs to give all details of the cost. Not 201 tax when there is a misc service charge. That’s some xx. accurate. The rep needs to give all details of the cost. Not 201 tax when there is a misc service charge. That’s some xx. More

Fast service on arrival; quick assessment of the services needed for my vehicle; affordable fee for services given needed for my vehicle; affordable fee for services given More