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Russell & Smith Honda - Service Center

Houston, TX

4.7
438 Reviews

438 Reviews of Russell & Smith Honda - Service Center

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November 29, 2024

I made a service appointment on my day off to get a recall repair done. The service department did not have the part available the day off the appointment and gave the part to another person. Do not More

by ramonespinoza808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zackary Silva
November 27, 2024

Excellent service and sales staff and you feel like a part of a family. I buy my cars there and do all maintenance there as well as they are thorough and efficient. Love Russell & Smith! More

by vbriscoe7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas in service
November 27, 2024

Took the car in for warranty repair. The staff was welcoming. The diagnostics and repair was done quickly. The communication on the starus was great. More

by kc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose in Service
November 26, 2024

No complaints. I was satisfied with the service and quality. Looking forward to the next visit. More

by Thomasaugusta11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Fuentes
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2024

Very nice and quick service for the recall. A lot of employees available in the service center to answer questions More

by Yhallway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Ramirez
November 26, 2024

Very fast service i was expecting a 2 hour wait within 45 minutes my car was done one of the mangers jump in and fixed the recall so unexpected and so appreciate thank you so much More

by yvetteworld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
November 25, 2024

I had a wonderful experience with Russell & Smith Honda when I took my vehicles in for service. Not only did they complete the service, but Zach informed me that there were recalls on my vehicle. I was of More

by mpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Silva
November 21, 2024

I stoped in for an appeal oil change during lunch . I was grateful for the oil tech & John making it happen for me in under an hour. With valid information to follow up with . Thanks ! More

by Purple1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John & I wish I knew the shorter oil tech
November 21, 2024

I had a sudden problem with my car and Nicholas got it repaired quickly and my cost was under the original quote! More

by cindydavis27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas 5 stars
November 17, 2024

Geraldo Cabral was so efficient and helpful. Also, the dealership is immaculately clean, which I deeply appreciate. Everyone was kind and thoughtful and they even loaned me a brand new Honda, w More

by Beverly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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