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Russell & Smith Honda - Service Center

Houston, TX

4.8
453 Reviews

453 Reviews of Russell & Smith Honda - Service Center

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May 15, 2018

good 4S service The give me 50% discount for oil change. and very friendly. Sometimes if you have low fluid level, they can add it for you freely. More

by Yan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Dino Varcados
May 14, 2018

Tire Replacement Came in to get my tire replaced due to damage from a road hazard. Great customer service and very helpful in getting the problem resolved. More

by afnanbaqai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daphne Pierce
May 14, 2018 -

Russell & Smith Honda responded

Thank you for the review! We're glad that your Service experience was such a great one. If anything else comes up down the road that you need our help with, please let us know! Have a great day!

May 13, 2018

Seamless, courteous, quick, complete Constantine is detailed and thorough and made sure all the repairs I requested were completed correctly. The entire experience, including the rental More

by texasbluehen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Constantine Thanos
May 14, 2018 -

Russell & Smith Honda responded

Thank you for the kind review! It sounds like our Service team took fantastic care of you, and that is the best news we could get. Please reach out to us if you need anything in the future!

May 13, 2018

Genuine friendliness! Customer service is top notch! We came in for a Service visit. Fast, easy, terrific attitude of staff, quality service work! Thank you for putting so much emphasis on service! More

by Pearl2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dung Le, Michael Daniel, Mike Engbrock
May 14, 2018 -

Russell & Smith Honda responded

Thank you for the review, Pearl! It is always our pleasure to provide great service for our customers' vehicles. Come back anytime!

May 12, 2018

Service: Fast and Friendly Service on one’s vehicle usually means a headache — rescheduling work, waiting for the vehicle, etc. However, my first service visit to Russell & Smit More

by JDM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan ?? Mendenhall
May 14, 2018 -

Russell & Smith Honda responded

Thank you for the 5-star review! We are so glad that we could leave a great first impression, and we'll do our absolute best to improve on that some more next time. Let us know if you need anything at all, and have a terrific day!

May 09, 2018

Great service I received great fast service at Honda when my starter was giving me trouble. Constantine was great with helping me get my car running again. More

by Tweett200
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Constantine
May 11, 2018 -

Russell & Smith Honda responded

That's what we like to hear! Thank you for your great feedback about Constantine. We hope to see you back here again in the future!

May 06, 2018

Excellent Service My advisor John Nunez was very helpful. He explained all future work needed, and got my car out of the shop in record time. Thanks More

by Great Service
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Nunez
May 08, 2018 -

Russell & Smith Honda responded

Thank you for your positive comments! John is a great asset to our team and was more than happy to help. Come back and see us soon!

May 04, 2018

Quick Fix On April 3, I took my car in for a Battery Change and Drew,Brandy and Tim took care of me QUICK THANK YOU Guys More

by Miami123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ms Brandy, Mr Pierce
May 07, 2018 -

Russell & Smith Honda responded

You are very welcome! We're glad your service experience went well. Please reach out if we can help you with anything else!

May 03, 2018

Ms Brandy Really Helpful I had my car brought in on April 24 for some (Repair Work) to be done and Ms Brandy was so patient with me Thx More

by Miami123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli and Robert and Ms Brandy Gandy service mgr
May 04, 2018 -

Russell & Smith Honda responded

We're glad to hear that! Thanks for bringing your car in, it was our pleasure to assist you!

May 03, 2018

Excellent service Brandy in Service did an excellent job with my service visit. She was friendly, professional, courtous and helpful. She answered my questions and m More

by 1stHonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandy in Service
May 04, 2018 -

Russell & Smith Honda responded

Thanks for the kind words about Brandy, she'll be very happy to hear them! We appreciate you letting us work with you on your service!

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