Russell & Smith Honda - Service Center

Helpful, Friendly, Informative I needed service done on my car and Christopher was very helpful, friendly, and informative. He did his best to make sure my car was in and out of the I needed service done on my car and Christopher was very helpful, friendly, and informative. He did his best to make sure my car was in and out of the shop in a timely matter. He was very concerned for my safety since my airbags weren't working properly and he even got the work done quicker than he originally thought it would take. He checked in with me frequently to keep me updated on the situation which was very helpful and appreciated. I had never been to this particular service center before, but with the amazing customer service I received there I will definitely be going back when I need more work done on my car or for my next oil change. More

Excellent service . My sincere thanks and gratitude To Mr Jose Torres. He was very professional. Kind Knowledgeable, respectful. He is a good man. Thank you . My sincere thanks and gratitude To Mr Jose Torres. He was very professional. Kind Knowledgeable, respectful. He is a good man. Thank you More

Tire Repair Service The service advisor was very professional, he made sure my problem was addressed quickly and completely, and made sure I was satisfied with the servic The service advisor was very professional, he made sure my problem was addressed quickly and completely, and made sure I was satisfied with the service! More

Quality service The service is scheduled promptly and well done in high quality. I want to give thanks to Andy Tran and Henry Rodriguez for your help in the entire pr The service is scheduled promptly and well done in high quality. I want to give thanks to Andy Tran and Henry Rodriguez for your help in the entire process. Other service staffs helped me as well. More

Awesome!! Great experience We always come to this showroom to buy Honda. Boubacar is a very nice sales person he always helps us recommending cars. Over all we enjoyed working w We always come to this showroom to buy Honda. Boubacar is a very nice sales person he always helps us recommending cars. Over all we enjoyed working with him. More

Hitch Trailer installed Great service at this Honda dealership. The staff was very friendly and kept you updated every step of the way. The salesman Sung Park was very friend Great service at this Honda dealership. The staff was very friendly and kept you updated every step of the way. The salesman Sung Park was very friendly when negotiating. Greeted with a warm smile and understand all the needs I wanted. I highly recommend coming here for your next Honda or any services you may need on your vehicle. More

Amazing ability to find nails in tire sidewalls A certain amount of shadiness is to be expected at a dealer service center, and this department is no exception. They use all the basic ploys, for whi A certain amount of shadiness is to be expected at a dealer service center, and this department is no exception. They use all the basic ploys, for which you should be prepared before you go in. I have numerous instances after 4 years of ownership, but today's example: If you go in for just an oil change and rotation (i.e., less than $100), be ready for the old 'nail in the sidewall' routine. This has happened to me twice now when my estimate was under $100. A nail in the sidewall of the tire means it cant be patched; it must be replaced for about $190. They sure have a keen ability to uncover those nails when your bill is going to be cheap. Thank you, Russell & Smith--if it weren't for your crack team of technicians, half the Honda drivers in Houston might be driving around with deadly nails in their sidewalls! As I was checking out, I heard the service advisor next to mine tell his customer that he also had a nail on his sidewall!! Amazing... Its always a drag going in for service here because you know they're going to try to drive the cost up however they can. That said, the quality of work is acceptable; They tend to do things correctly and as promised. Keep in mind that the service advisors are under heavy pressure to drive up repair costs--It's the management that sets this policy. More

Very Please I wanted to say that the treatment which I was extended at this dealership considering I did not purchase my vehicle from them only because I was from I wanted to say that the treatment which I was extended at this dealership considering I did not purchase my vehicle from them only because I was from out of town and the car had to be towed to Russell & Smith has gave me great hope that the very next Honda I purchase will come from this dealer even from being out of town so I can only imagine how they treat the customers whom have purchased a vehicle from them. More