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412 Reviews of Russell & Smith Honda - Service Center
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November 18, 2016
NOT COMPETITIVE - And does nothing to fix it. Quoted $4,165 to replace an Oil Pump, O-Rings, Oil Seal, Timing Belt, and Water Pump. They want to charge duplicate labor, when all of these componen Quoted $4,165 to replace an Oil Pump, O-Rings, Oil Seal, Timing Belt, and Water Pump. They want to charge duplicate labor, when all of these components are housed near each other. A competing HONDA Dealership quoted me $1,860, which was for the Exact Same Repair. I even questioned the adviser on it after providing quotes back and he's just "following what the system is telling him." Russell and Smith won't address the problem (an inflated quote), or even investigate it further. You lost a customer Russell & Smith - won't consider you for purchasing car or future service. More
by David Nelson
Employees Worked With
Other
November 10, 2016
Horrible Experience!!!!! I'm so upset. I have been trying to get my car fixed for over 2 weeks now. I took my car to their service department, told them exactly what the issue I'm so upset. I have been trying to get my car fixed for over 2 weeks now. I took my car to their service department, told them exactly what the issue was. They were supposed to order the parts and I was going to drop my vehicle back off to them once the parts arrived. I then received a call letting me know that they were not going to order the parts because they were going to do an update instead. I told them that would not fix my issue but was willing to give it a try. I dropped my car back off to them picked it up next day there was scratches on my driver door like someone had keyed my vehicle i was told be the service adviser Gonzalez- that they were not responsible because he has the area marked on his paper. I know for a fact that those marks were not on my vehicle at the time of drop off. Also my speaker is still rattling and making noise and my Bluetooth is still not working properly. This is a 2016 Honda that I just bought. I have asked to speak with the Service director 4 times and instead I keep getting put on hold or told he is unavailable. I have never received such horrible customer service in my life. I will be calling the BBB and whoever else I can call about Russell and Smith Service department and how I am being treated. They make sure and take you money if anything else but don't do what is right. The the problems that I brought my vehicle in for is still an issue plus now my vehicle has key markings on the door and expect me to pay them to fix that!!!! More
by Princess2015
Employees Worked With
Gonzalez
November 06, 2016
comments Mr. Ari and GT TAN are both good for their works! Their service are very nice and very helpful. I will recommend to my friends to purchase Honda. Your Mr. Ari and GT TAN are both good for their works! Their service are very nice and very helpful. I will recommend to my friends to purchase Honda. Your service is very good and convenient. I like Honda! Thank you very much! More
by yliu1234
Employees Worked With
Ari Imanraharja, GT TAN
October 31, 2016
Russell & Smith Honda are thiefs! I recently went to Russell & Smith Honda Dealership Monday to make a police report because my airbags, hood cap on my rim and a piece on my shift gear I recently went to Russell & Smith Honda Dealership Monday to make a police report because my airbags, hood cap on my rim and a piece on my shift gear was stolen out of my vehicle last Monday. My vehicle was vandalized six months ago someone in my apartment complex keyed my vehicle, dented my bumper and also missed up my engine. I made a police report about the incident that occurred to my vehicle and made a report to my insurance company. After I made report with my insurance company I had my vehicle towed to Russell & Smith Honda Auto Collision. Russell and Smith Auto Collision gave me and my insurance company a quote on my vehicle, and the insurance company said they will pay for the damages on my vehicle. Russell & Smith Auto Collision had my vehicle towed to Russell & Smith Honda dealership to get my engine fixed first. Russell & Smith dealership quoted me 11,000 to get my engine fixed. A month later my insurance company called me and said they will not cover my engine only the body work. So I have been going through a legal battle with the insurance company about my engine. Long story short I find a body shop that would charge me a cheaper price to put my engine in my car. I paid out of pocket to get my engine fixed. I had my tow truck driver to come and pick up my vehicle at Russell and Smith honda dealership and he noticed my airbags fog light and hood cap on my rim was missing. I contact Russell & Smith Honda Dealership about my situation and I just got the runaround from the manager Desiree Abbott-Burba. I made a police report the same day. The next day Desiree-Abbott-Burba contacts me and tells me she would replace my airbags and the other missing objects that were taking off of my vehicle. So I go to Russell & Smith Honda Dealership and the other manager Alvin Blaker said he would replace them but he would not replace the other objects that was missing on my vehicle. He also was very rude, unprofessional, and combative about the situation. So I asked why would he only fixed half of the damages that they did to my vehicle and he said he does not know if his people did the damages to the fog light, hood cap of my rim or the shift gear piece. I told him I would have the police come by and speak with him and collect the video of the property. Alvin Blaker went completely crazy and told me he would not fix anything on my car and told me to leave his office. So if anybody went to Russell & Smith Honda Dealership to get their airbags replace on their vehicle because of the recall on Honda’s airbags you probably has my used airbags. Russell & Smith Honda Dealership stole my airbags and put them in someone else vehicle. More
by kiara27
Employees Worked With
Alvin Blaker and Desiree Abbott-Burba, Mark Rehkopf
July 14, 2016
kareme amazing. anthony amazing. matt in service amazing It all started with matt in service. He made me feel like I was his most important customer of the day. I had a serious problem and needed a loaner. H It all started with matt in service. He made me feel like I was his most important customer of the day. I had a serious problem and needed a loaner. He took care of it then called with good news later. Then karime called and from the time I heard her voice we became friends. She gave me a lot to think about and so I brought a friend and she made me feel like getting a new car was the way to go. She showed me several cars based on color and took her time answering all the important questions just right. Kareme has a lovely demeaner and buy the time she answered all of my questions I new a new car was a great idea. I cannot speak more highly of her professional approach to the entire process. At one point she was passing paperwork to anthony matt from sevice came over to say hi and ask if I was getting a new car. How sweet. What a gem he is!! Too !! Then we moved on to anthony in credit who was just so funny. Anthony went thru all the paperwork with such throughness and humor too. I can not say enough good things about my experience. From Matt in service to Karime in sales to anthony in credit and all the nice people I encountered along the whole experience it was just great. This is my 3rd care Rom Russell Smith. A 65 mustang, a civic in 2008 and now my new one. I also made sure I brought my 2008 civic to your service department every time the car said to. The wrench light came on and I was there. Thank you again for Karime's call. Made my day!!!!!? More
by west
Employees Worked With
Karime, sales, Anthony, credit, Matt, service, yaay
June 17, 2016
Rip Off I brought my car in for repairs on Thursday, June 16, 2016 which was covered by my powertrain warranty and your service advisor Stephen Gonzalez said I brought my car in for repairs on Thursday, June 16, 2016 which was covered by my powertrain warranty and your service advisor Stephen Gonzalez said that it was not covered by warranty and wanted to me to pay 650.00 for something that was covered. I called my insurance company for which they explained to him that all of those repairs should be completed under my powertrain warranty and not my extended warranty. He then came back and charged me 250.00 after trying to rip me off for the $650.00. In the future I will not be using this dealership. More
by Mr. Smith
Employees Worked With
Stephen Gonzalez
May 13, 2016
Kept me informed at all times I hit one of the millions of rough spots in Houston roads, and got a rattle from one of the rear seat backs. Because the HR-V has only been out a few I hit one of the millions of rough spots in Houston roads, and got a rattle from one of the rear seat backs. Because the HR-V has only been out a few months, and the part that was diagnosed as defective was so unusual, it took a few days to come in. Ana Barba kept me informed at all times as to the progress on shipping, receipt, and installation of the part. I really appreciated her professionalism. More
by Mochni
Employees Worked With
Ana Barba, Service Advisor
May 08, 2016
Surprised the very Slow response to get maintinence done. I have been going here for a very long time. Normally excellent service. This time, I waited for over 15 mins to get a person to talk to me for Serv I have been going here for a very long time. Normally excellent service. This time, I waited for over 15 mins to get a person to talk to me for Service. Shocked. Not till I got the salesman (who I just bought my car two weeks before with) to help me get help, did anyone help. I know that this is not normal Russell and Smith. But still disappointing. Jaime Rojas was awesome, and truly cares. Thanks Jaime! More
by PT Flyer
Employees Worked With
Jaime Rojas
April 10, 2016
Screwed at service center. Not honest. Was screwed. Was it because I was a woman? Took daughter's car in for first service. After tires rotated I was told tire had a nail in th Not honest. Was screwed. Was it because I was a woman? Took daughter's car in for first service. After tires rotated I was told tire had a nail in the side and it could not be fixed. Had tire replaced for over $100. Once I returned home, 5 hrs away, I took tire out of my vehicle and noticed nail was on the thread a good inch from the side and had not even penetrated through the tire. Really? I was one of 50 people there that morning. Were you not making enough money without screwing me? How many others did you screw that day. I took for granted you were honest when I was told this. Not about the money. You were dishonest and I will never do service with you again. Will be sending you pictures and calling Monday morning. Will be sharing on Houston Fire Dept. Facebook page. Delisa Whitt 817-223-2234 Service done Friday 3-8-16 More
by Screwed at service center
Employees Worked With
The one who screwed me. Look it up.
March 07, 2016
My best car buying experience to this date I was at Russell & Smith Honda for an oil change on our 2013 Honda Fit a few days ago. While I was waiting I decided to browse around. Then Ari, our I was at Russell & Smith Honda for an oil change on our 2013 Honda Fit a few days ago. While I was waiting I decided to browse around. Then Ari, our sales person offer some information about the Honda Odyssey to break the ice and start a conversation. He did not know we had been contemplating buying a minivan and that we had looked around days before at the different brands, including the Metris by Mercedes Benz. He knew however that I was waiting on our Fit but I never saw any disappointment in presenting the Odyssey to me, he was as professional as one can be. By the time I was making up my mind about the purchase I had a very simple request for Ari, I asked him to not to get me into the negotiation games common at other dealerships. He delivered and the result is a very happy customer. Thank you Ari and thank you Dino for providing with my best new car buying experience yet. More
by MiguelIbarra
Employees Worked With
Jack Dino Varcados, Ari Imanraharja, Jad Aboul-Jibin
