Russell & Smith Honda - Service Center

Came in for A3 service on my wife's 2007 Odyssey and was sold services performed for my wife (and unknown to me) 6 months prior at another Honda Dealership. After checking the receipts and requesting refun sold services performed for my wife (and unknown to me) 6 months prior at another Honda Dealership. After checking the receipts and requesting refund for the unneeded service, the manager, Wes Blair, has taken over 2 weeks to coordinate with the other Honda dealership and has yet to refund our money or resolve the issue to our satisfaction. Post-script: The sales manager, Jack Carney did eventually resolve the issue to our satisfaction and refunded us for the services that were not needed. Also, I should note for the record that although they sold us services we (and another Honda dealer) feel were unneeded, when I asked them for new tires for the vehicle they told me I did not need them, a positive note for their integrity. Overall a bad experience, but possibly not indicative of their business ethic. More

Exceptional Customer Service was provided when purchasing two new cars from the dealership in late December of 2009. Truly a memorable experience. I will highly recommned this dealership to my friends and fa two new cars from the dealership in late December of 2009. Truly a memorable experience. I will highly recommned this dealership to my friends and family and will stongly consider again purchasing my cars from them. More

My husband and I have been customers of Russell and Smith for years. We live in Katy and decided to try Honda Cars in Katy but they were unable to finance us. We left there after four hours with splitting h for years. We live in Katy and decided to try Honda Cars in Katy but they were unable to finance us. We left there after four hours with splitting headaches. So three days later we went to Russell and Smith because we have history with them and even though they are a smaller company they are far more concerned about their customers and go the extra mile to see that their customers get what they want. There was no pressure. From the moment we walked in we spoke to Janet Cousins who immediately called Ron to show us what inventory was available. They gave us a fair trade in for our 2005 Honda Civic and within a couple of hours the deal was finalized and we drove home in our 2010 Honda Civic. Janet, Ron, Santos and Ami are wonderful. The experience was effortless. We recommend them to anyone who wants to purchase a Honda vehicle. Cary & Jacqueline More

I had a wonderful experience at Russell and Smith Honda. I went to purchase a used car and left with a new car. I think Peter is a wonderful salesman and he knows his job very well. I really appreciate him I went to purchase a used car and left with a new car. I think Peter is a wonderful salesman and he knows his job very well. I really appreciate him for making my purchase a very good experience. Keep up the good work Peter!!!!!! More

Took vehicle in for installation of factory towing package costing in excess of $1000. Expensive--parts and labor double what buying parts from another dealer over the Internet would have cost. Rece package costing in excess of $1000. Expensive--parts and labor double what buying parts from another dealer over the Internet would have cost. Received a call from service advisor two days later admitting that they failed to install one of the required parts even though they charged me hundreds of dollars for the part and its installation labor. The only explanantion offered was that their "guy" did not keep track of how many boxes of parts he was supposed to install. Now I am required to return for a second visit so they can install what they have already charged me for. No offer of compensation for my inconvenience, but at least they discovered the mistake before I did and did call. ON EDIT: Service Manager called in direct response to above review. Offered to refund the cost of the missing part and install it for free, and gave a free loaner car while the service was performed. Can't really ask for more than that, except perhaps that the error hadn't occurred in the first place, and that I didn't have to write a bad review first to get that response. SECOND EDIT: Well, it's been two weeks since we took the vehicle back for the installation of the missing part and STILL haven't been refunded the cost as promised. Have called several times, but STILL waiting. THIRD EDIT: Received phone call from the Internet sales manager in response to above edit. Finally received the promised refund the next day. More

I have had my car serviced about 6 times there (major powertrain issue, major 75k service, oil changes, other repairs). Service dept always called promptly. even the driver who drives you home was so c powertrain issue, major 75k service, oil changes, other repairs). Service dept always called promptly. even the driver who drives you home was so courteous. this was the best service i've gotten at any dealership as a woman. also my husband has liked dealing w/ them. they seem to take pride in running a tight service department. More