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Russell & Smith Honda - Service Center

Houston, TX

4.7
440 Reviews

440 Reviews of Russell & Smith Honda - Service Center

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May 28, 2018

Service Last week, I had oil change and brake fluid flush. Advisor John Nunez explained to me the problem clearly. He is a wonderful person and very respectfu More

by izzat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Nunez
May 30, 2018 -

Russell & Smith Honda responded

Thank you for your review and feedback! We appreciate your business and hope to see you back again soon!

May 27, 2018

Service was done here. The agent was very curteous. Only concern was that it took longer than usual, but they were very apologetic about it. More

by Asd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Constantine
May 30, 2018 -

Russell & Smith Honda responded

Thank you for your review and feedback! We do apologize for the long wait, but we're thrilled you still had a good visit with us! We appreciate your business and hope to see you again soon!

May 24, 2018

Great Personal Customer Service From the salesaman to the repair shop, down to the mechanic, they made sure to update me by text, calling or email and made sure I knew to the full ex More

by Jeresp0923
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell Frank, Dung Le
May 25, 2018 -

Russell & Smith Honda responded

Thank you for taking the time to tell us about your visit! Our service team works hard to ensure customer satisfaction so it's great to hear that your experience met your expectations. Please let us know if you need anything else! We hope to see you soon!

May 23, 2018

Outstanding service I definitely recommend this dealership to my family and friends , thanks for the great and promptly service ,advice about my car ,smiles faces continu More

by Bebito69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Dino Varcados, Dennis Lewis, Maria Avellaneda
May 24, 2018 -

Russell & Smith Honda responded

You're welcome, thank you for the review and recommendations! We hope we can see you back again in the future!

May 19, 2018

There are good people after all! Brake lights stayed on. It was a $9 fix. Part alone. No labor. VERY short wait on a Saturday. DARNELL FRANK is GREAT!!! THANK YOU! More

by e.s.russel&smith123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell,Frank
May 22, 2018 -

Russell & Smith Honda responded

No problem, we're happy Darnell was able to help out. Thank you for the review, come visit again next time you need anything!

May 18, 2018

Servicing of 2016 Accord I received excellent service during my visit this week to get oil change and general check-up on my Accord. The initial work was done quickly, and an More

by ESP59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mendenhall
May 21, 2018 -

Russell & Smith Honda responded

Thank you for taking the time to let us know how we are doing! We are happy to hear that your experience with us went well! We strive for customer satisfaction and we are thrilled that your recent service visit with us could meet your expectations! Mike will be pleased to hear that he was helpful. Bring your Accord back for any future service needs!

May 18, 2018

Periodic service. Well Executed Advisor Constantine Thanos greeted me promptly and stayed attentive through the service process. Work was completed faster than expected and at a low More

by McAlisterkg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Advisor Contantine Thanos (35D), Technician Miguel Pena (38H)
May 22, 2018 -

Russell & Smith Honda responded

We are so happy to hear that you had such a wonderful service visit! Thank you for letting us know how great Constantine was for you! We look forward to working with you again in the future!

May 15, 2018

good 4S service The give me 50% discount for oil change. and very friendly. Sometimes if you have low fluid level, they can add it for you freely. More

by Yan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Dino Varcados
May 14, 2018

Tire Replacement Came in to get my tire replaced due to damage from a road hazard. Great customer service and very helpful in getting the problem resolved. More

by afnanbaqai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daphne Pierce
May 14, 2018 -

Russell & Smith Honda responded

Thank you for the review! We're glad that your Service experience was such a great one. If anything else comes up down the road that you need our help with, please let us know! Have a great day!

May 13, 2018

Seamless, courteous, quick, complete Constantine is detailed and thorough and made sure all the repairs I requested were completed correctly. The entire experience, including the rental More

by texasbluehen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Constantine Thanos
May 14, 2018 -

Russell & Smith Honda responded

Thank you for the kind review! It sounds like our Service team took fantastic care of you, and that is the best news we could get. Please reach out to us if you need anything in the future!

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