Russell & Smith Honda - Service Center

Great Customer Service Constantine was awesome. He made my experience a whole lot better. I was sitting there in my car for maybe 10 to 15 minutes without anyone acknowledgi Constantine was awesome. He made my experience a whole lot better. I was sitting there in my car for maybe 10 to 15 minutes without anyone acknowledging me. Several workers were just walking by and no one said anything. If I didn't need to get my oil changed I would have left. Constantine came out from the inside and appologized for my wait and assisted me shortly after. I was given a discount for waiting without being acknowledged and that was greatly appreciated. Constantine took care of me all the up until he had to leave. He introduced me to Darnell before he left to let me know that he was taking over. Darnell was also great. He had great customer service as well. When I got in my car to leave and turned on the AC it was making noise. I went back inside to tell Darnell what was going on. He knew what was wrong and took it apon himself to fix the issue which was just a leaf in the vent. It's good that he knew what was going on so I wouldn't have to wait again. More

Great service Russell and Smith Honda was very fast with my vehicle servicing and the facility was extremely clean. They did a great job explaining to me the necess Russell and Smith Honda was very fast with my vehicle servicing and the facility was extremely clean. They did a great job explaining to me the necessary tune ups my vehicle required but not being too pushy to get a sale. They even topped it off by giving me a free car wash. Will definitely return More

Excellent Customer Service & Care by Mr. Eli McKee The Excellent Customer Service & Care professionally provided by Mr. Eli McKee (Service Advisor at Russell & Smith Honda) are gratefully appreciated a The Excellent Customer Service & Care professionally provided by Mr. Eli McKee (Service Advisor at Russell & Smith Honda) are gratefully appreciated and truly valued, which are personally beyond Customer Expectations. More

Great service Service manager is a gentleman and a scholar. I dont remember the names, but everyone that I spoke with was helpful and pleasant. God bless America Service manager is a gentleman and a scholar. I dont remember the names, but everyone that I spoke with was helpful and pleasant. God bless America More

Great job Excellent service. No issues. Very good service. Came in for usual maintenance and a very thorough job was done. Very happy with the team. Will come Excellent service. No issues. Very good service. Came in for usual maintenance and a very thorough job was done. Very happy with the team. Will come back. More

Oil change Christopher was so friendly from the moment I pulled up. I’ve been to other dealerships where I have had to hunt employees down to get service done on Christopher was so friendly from the moment I pulled up. I’ve been to other dealerships where I have had to hunt employees down to get service done on my car. He came straight to my car with a smile & hand shake! He didn’t try to pressure me into multiple services but gave me a specific list of recommendations at the end. I really appreciated this! More

Great Customer Service Quick easy and overall pleasant experience. I only waited for approximately 45 min. the waiting area was air conditioned and lovely. the customer se Quick easy and overall pleasant experience. I only waited for approximately 45 min. the waiting area was air conditioned and lovely. the customer service was stellar. More

Great Experience Very good experience quick response the service advisor was excellent price was fair work was done well in communication was excellent. I was very ve Very good experience quick response the service advisor was excellent price was fair work was done well in communication was excellent. I was very very happy with the service advisor Parham Payrovi!!! Great guy very helpful. I’ve been going to this dealer for a long time they’ve done some major work on my car in the past and I will continue to go to them for regular scheduled service. More

Great Service Michael was very helpful with everything and keeping up to date on what was going on while I was in the lobby. When the work was done Michael explaine Michael was very helpful with everything and keeping up to date on what was going on while I was in the lobby. When the work was done Michael explained to me what they did and the reasons why they did it. He was also kind enough to walk me out to my car and make sure that I was satisfied with the service, which is something that most dealerships/car service companies do not do. More

Oil Change, Tire Rotation and Car Wash Basic maintenance service but excellent customer service. I told Darnel that I had to leave by a certain time in order to make a luncheon appointment. Basic maintenance service but excellent customer service. I told Darnel that I had to leave by a certain time in order to make a luncheon appointment. He kept me advised during the wait period and got me out on time. More