Back

Russell & Smith Honda - Service Center

Houston, TX

4.7
440 Reviews

440 Reviews of Russell & Smith Honda - Service Center

Sort by
June 16, 2018

Great Customer Service Constantine was awesome. He made my experience a whole lot better. I was sitting there in my car for maybe 10 to 15 minutes without anyone acknowledgi More

by BritB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Constatine, Darnell
Jun 19, 2018 -

Russell & Smith Honda responded

We are beyond proud to hear that Constantine was able to make your experience with us an awesome one. We appreciate your kind words, thank you so much for the lovely review. We hope that next time you visit, Constantine, Darnell, and the rest of our team can give you an ever better experience!

June 14, 2018

Great service Russell and Smith Honda was very fast with my vehicle servicing and the facility was extremely clean. They did a great job explaining to me the necess More

by Mgallegos5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Dino Varcados, Danny Morse, Brian Kahla, Mark Rehkopf
Jun 14, 2018 -

Russell & Smith Honda responded

Thank you for sharing your positive experience with us! It's great to hear that our service team could get you taken care of, all the while providing you with an informative visit. We appreciate your business and your compliments! Please let us know if you need anything else. We look forward to working with you again soon!

June 14, 2018

Excellent Customer Service & Care by Mr. Eli McKee The Excellent Customer Service & Care professionally provided by Mr. Eli McKee (Service Advisor at Russell & Smith Honda) are gratefully appreciated a More

by KS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Eli McKee (Service Advisor at Russell & Smith Honda)
Jun 15, 2018 -

Russell & Smith Honda responded

Thank you for taking the time to leave us this kind review. We really appreciate your feedback and look forward to the opportunity to work with you again in the future.

June 13, 2018

Great service Service manager is a gentleman and a scholar. I dont remember the names, but everyone that I spoke with was helpful and pleasant. God bless America More

by deezknucks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cannot remember name
Jun 14, 2018 -

Russell & Smith Honda responded

Thanks for the great feedback! We strive to make every visit to our service department as painless and efficient as possible, and we’re glad to hear that our service manager helped to do that for you. Come see us again soon. God Bless America!

June 12, 2018

Great job Excellent service. No issues. Very good service. Came in for usual maintenance and a very thorough job was done. Very happy with the team. Will come More

by Guilherme Silva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rehkopf
Jun 13, 2018 -

Russell & Smith Honda responded

That is great to hear, Guilherme! Thank you for allowing us to do business with you. We are so glad you had a great experience and felt well taken care of. We are already looking forward to your future visits, have a great day!

June 11, 2018

Oil change Christopher was so friendly from the moment I pulled up. I’ve been to other dealerships where I have had to hunt employees down to get service done on More

by Nurse_C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Lara
Jun 11, 2018 -

Russell & Smith Honda responded

Thank you for the great review! We're glad you had a pleasant experience with Christopher and the rest of our team. Please come back and see us again!

June 11, 2018

Great Customer Service Quick easy and overall pleasant experience. I only waited for approximately 45 min. the waiting area was air conditioned and lovely. the customer se More

by frazal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Nunez
Jun 12, 2018 -

Russell & Smith Honda responded

That's excellent news, thank you for letting us know that the team was able to get you in and out so quick! We're glad we could help, and we would love to do so again in the future!

June 05, 2018

Great Experience Very good experience quick response the service advisor was excellent price was fair work was done well in communication was excellent. I was very ve More

by 1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Parham payrovi
Jun 06, 2018 -

Russell & Smith Honda responded

Parham is a key part of our team and we're happy to hear that you enjoyed working with him! Thanks for choosing Russell & Smith Honda and we look forward to working with you again in the future!

June 04, 2018

Great Service Michael was very helpful with everything and keeping up to date on what was going on while I was in the lobby. When the work was done Michael explaine More

by MikeCas4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Mendenhall
Jun 06, 2018 -

Russell & Smith Honda responded

Our service team works hard to take good care of our customers and we're happy to hear that you think they're doing a good job! Thanks for coming to see us and we look forward to working with you again in the future!

June 03, 2018

Oil Change, Tire Rotation and Car Wash Basic maintenance service but excellent customer service. I told Darnel that I had to leave by a certain time in order to make a luncheon appointment. More

by BobT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnel
Jun 05, 2018 -

Russell & Smith Honda responded

Bob, thanks so much for the review. It's awesome knowing Darnel made your experience a great one. Thanks again for the 5-stars. We look forward to seeing you again in the future!

...
37
...