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Russell & Smith Honda - Service Center

Houston, TX

4.7
440 Reviews

440 Reviews of Russell & Smith Honda - Service Center

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June 25, 2018

Pretty good experience Keep the friendly good customer service. Work on assisting customers in a more quickly manner. Make sure to check up on customers frequently waiting w More

by halljm1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Menghall
Jun 26, 2018 -

Russell & Smith Honda responded

Thank you for the excellent feedback! We really appreciate it! Our number one goal is 100% customer satisfaction and we are always working toward it. It's great to hear that our staff did a great job when servicing your vehicle. We will look to make it excellent next time. Moving forward will only get better from here. Thank you.

June 25, 2018

Tried to make it right and succeeded My car was at the Russell and Smith Collision Center having bodywork repairs. After I got the car back, the next day the car was dead. I had it towe More

by sfk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli
Jun 26, 2018 -

Russell & Smith Honda responded

Thank you for the review, we're so glad that we could help you get everything worked out! If you ever need anything else in the future, please let us know. Have an awesome day!

June 25, 2018

Relatively quick and easy. Came in for simple oil change. I explained to the agent that I don't use my vehicle much, and didn't want him coming back to tell me I needed hundred More

by traceeteddi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli
Jun 26, 2018 -

Russell & Smith Honda responded

Thank you for the great review! We're glad to hear that Eli picked up right where Douglas left off, and got you back on the road in tiptop shape. Call us if you need anything else!

June 25, 2018

My first oil change Drove into express lane for my first oil change on my new 2018 CRV. Service was quick and smooth. Although I noticed a chip in my paint after I left. More

by Aladdein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Wille
Jun 29, 2018 -

Russell & Smith Honda responded

Thank you for choosing Russell & Smith Honda to service your vehicle. If there is anything additional we can address, do not hesitate to let us know. Thanks again!

June 24, 2018

Car maintenance I went in for routine maintenance (oil change, brake fluid flush, and transmission fluid flush). I was told it would be at least a 2 hour wait. Everyt More

by April
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Constantine
Jun 25, 2018 -

Russell & Smith Honda responded

We always do our best to beat our expectations here at Russell & Smith Honda. Our staff works their best to take up as little of your time as possible. You have a busy schedule and we want to help where we can. Thank you for leaving the great review!

June 21, 2018

Fast and easy Darnell was terrific. I was really stressed about my dead battery in a parking garage, and he gave me resources over the phone to address the immedia More

by B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell
Jun 22, 2018 -

Russell & Smith Honda responded

Thanks for taking the time to tell us, B! We are glad to hear that Darnell and the rest of our team took great care of you. Please stop by again and have a great weekend!

June 21, 2018

Great Service Excellent Service, Drew kept me informed and the status of my service. Drew was friendly and he listen to what I had to say regrading my Crv More

by sinknfast2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
only Drew Pierce provided me with service
Jun 25, 2018 -

Russell & Smith Honda responded

We're glad to hear that you had an excellent experience with Drew! Thank you for sharing your thoughts with us and we look forward to assisting you at your next service appointment!

June 20, 2018

Service I always receive excellent service from this dealership. My Honda Accord is a 2004, I am always treated as if I have a new vehicle. More

by trob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Pierce
Jun 21, 2018 -

Russell & Smith Honda responded

This is great to hear! Our service team always wants to make sure that our customers feel like VIPs. Thank you for the feedback!

June 20, 2018

Excellent service I left my Honda CR-V for 35.000 miles service last monday. I was surprized that in only one hour the service was done and I didn’t have to pay for the More

by Ricardo Dond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Nunez
Jun 21, 2018 -

Russell & Smith Honda responded

Wonderful! Thank you for sharing your thoughts with us, Ricardo! Your CR-V is in good hands when you're with us. We look forward to seeing you at your next appointment!

June 17, 2018

Battery generatir starter check Very professional check. Advisor provided frequent feedback of status. Testing was completed prior to planned time. Advisor took the time to explain f More

by Fabio honda crv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell Frank
Jun 19, 2018 -

Russell & Smith Honda responded

That's great news, Fabio, we're happy that Darnell and the team were so professional! We hope that we can help again!

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