Russell & Smith Honda - Service Center

Pretty good experience Keep the friendly good customer service. Work on assisting customers in a more quickly manner. Make sure to check up on customers frequently waiting w Keep the friendly good customer service. Work on assisting customers in a more quickly manner. Make sure to check up on customers frequently waiting within the lobby. Overall everyone was very friendly and helpful. More

Tried to make it right and succeeded My car was at the Russell and Smith Collision Center having bodywork repairs. After I got the car back, the next day the car was dead. I had it towe My car was at the Russell and Smith Collision Center having bodywork repairs. After I got the car back, the next day the car was dead. I had it towed to the Collision Center and they took the car for service to the other RS location, and finally diagnosed a bad battery. Service and friendliness were good. More

Relatively quick and easy. Came in for simple oil change. I explained to the agent that I don't use my vehicle much, and didn't want him coming back to tell me I needed hundred Came in for simple oil change. I explained to the agent that I don't use my vehicle much, and didn't want him coming back to tell me I needed hundreds/thousands of dollars in other costly repairs. He calmly stated yes ma'am I understand. He told it would take about 45 minutes, and in 45 minutes he came to tell me I was good to go. Very pleasant hassle-free experience. I'd been quite used to using Douglas as service agent in the past, and was sad to hear he was no longer available. But I happened upon Eli, and he did a fine job of handling my visit, thanks! More

My first oil change Drove into express lane for my first oil change on my new 2018 CRV. Service was quick and smooth. Although I noticed a chip in my paint after I left. Drove into express lane for my first oil change on my new 2018 CRV. Service was quick and smooth. Although I noticed a chip in my paint after I left. More

Car maintenance I went in for routine maintenance (oil change, brake fluid flush, and transmission fluid flush). I was told it would be at least a 2 hour wait. Everyt I went in for routine maintenance (oil change, brake fluid flush, and transmission fluid flush). I was told it would be at least a 2 hour wait. Everything was completed within an hour and a half. My car rides smoothly. I always enjoy my service here! More

Fast and easy Darnell was terrific. I was really stressed about my dead battery in a parking garage, and he gave me resources over the phone to address the immedia Darnell was terrific. I was really stressed about my dead battery in a parking garage, and he gave me resources over the phone to address the immediate problem and then quickly handles the battery replacement when I brought the car in. More

Great Service Excellent Service, Drew kept me informed and the status of my service. Drew was friendly and he listen to what I had to say regrading my Crv Excellent Service, Drew kept me informed and the status of my service. Drew was friendly and he listen to what I had to say regrading my Crv More

Service I always receive excellent service from this dealership. My Honda Accord is a 2004, I am always treated as if I have a new vehicle. I always receive excellent service from this dealership. My Honda Accord is a 2004, I am always treated as if I have a new vehicle. More

Excellent service I left my Honda CR-V for 35.000 miles service last monday. I was surprized that in only one hour the service was done and I didn’t have to pay for the I left my Honda CR-V for 35.000 miles service last monday. I was surprized that in only one hour the service was done and I didn’t have to pay for the Oil change neither the air filter. I will return for the next service. More

Battery generatir starter check Very professional check. Advisor provided frequent feedback of status. Testing was completed prior to planned time. Advisor took the time to explain f Very professional check. Advisor provided frequent feedback of status. Testing was completed prior to planned time. Advisor took the time to explain findings and recommendations; More