Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
440 Reviews of Russell & Smith Honda - Service Center
Sort by
July 03, 2018
Quick, professional service My 2018 Fit's very first oil change was at Russell & Smith Honda, and Constantine Thanos greeted me once I walked in, and got me signed in. He clearly My 2018 Fit's very first oil change was at Russell & Smith Honda, and Constantine Thanos greeted me once I walked in, and got me signed in. He clearly explained what would be done for my service (oil change, tire rotation, complimentary wash), and a time estimate. The service was done earlier than expected--no complaints there! I will be back for my next service, and may be fortunate enough to have Constantine help me again. I scraped my Fit's spoiler on the still-raising garage door (ugh), so I hope he might be able to help with touch-up paint. I used to own an Infiniti, and am used to great service, and Mr. Thanos was as courteous and professional as an Infiniti service advisor. I will also use the opportunity to make everyone groan by telling him, "So, Thanos, we meet again!" In all seriousness, great service, Mr. Thanos, and you are a positive representative for Russell & Smith Honda. More
by nhan26
Employees Worked With
Constantine Thanos
July 02, 2018
Courteous and Attentive! Very pleased with the service! The service rep Darnell kept me posted and explained everything step-by-step! He was very professional and I will brin Very pleased with the service! The service rep Darnell kept me posted and explained everything step-by-step! He was very professional and I will bring my car back to him. More
by andersontracy5
Employees Worked With
Darnell Frank
July 02, 2018
Service visit June 27, 2018 Once again as in several prior service visits in the last 2 years, Mike Mendenhall was very professional & personable in every way. Very satisfied & Once again as in several prior service visits in the last 2 years, Mike Mendenhall was very professional & personable in every way. Very satisfied & highly recommend. 5 STARS! More
by jack123
Employees Worked With
Mike Mendenhall
July 02, 2018
Constintine is Awesome! I went up there for a bluetooth issue, Constintine greeted me made sure that everything was taken care of and always picked up the phone and had excel I went up there for a bluetooth issue, Constintine greeted me made sure that everything was taken care of and always picked up the phone and had excellent communication. He's awesome, ask for him! More
by jallenaa
Employees Worked With
Constintine Thanos
July 02, 2018
Service visit on June 23, 2018 I went in for an oil change, Constantine was very courteous and attentive. My car was serviced very quickly and completed within 45 minutes from the t I went in for an oil change, Constantine was very courteous and attentive. My car was serviced very quickly and completed within 45 minutes from the time I arrived there. I love that my car was also washed for me in addition to the oil change. I will definitely ask for him to service my car next time I bring it in for the next oil change. More
by margie88
Employees Worked With
Constantine Thanos
June 30, 2018
Very courteous and professional service I've been going more than I wished to this service center due to regular maintenance and multiple flat tires (Nails! You gotta love those Houston's st I've been going more than I wished to this service center due to regular maintenance and multiple flat tires (Nails! You gotta love those Houston's streets!). Constantine helped me twice and I appreciated his very courteous and professional service. The wait can be long (1 hour when lucky, up to 2 hours), so I always come prepared with work (internet is a breeze!), but my waiting time has always been announced very accurately. More
by Veberhart
Employees Worked With
Constantine
June 29, 2018
Great service and very friendly staff. I went in for an oil change and everyone i communicated with were very friendly and helpful. After the service was done on my vehicle, John explained I went in for an oil change and everyone i communicated with were very friendly and helpful. After the service was done on my vehicle, John explained what was done and even went through about recommended services for my vehicle. Definitely enjoyed my experience there and will be coming back for future visits. More
by Frisk
Employees Worked With
Zyani Fernandez, John Nunez
June 28, 2018
Great service Very efficient and friendly service, waiting area is very clean and comfortable, surely will come back for purchase or service my vehicles. Recommend Very efficient and friendly service, waiting area is very clean and comfortable, surely will come back for purchase or service my vehicles. Recommend this dealership for anyone. More
by JisK
Employees Worked With
Parham Payrovl
June 26, 2018
Very friendly and professional staff! The manager and the employees in general are very friendly! Mr. Constantine Thanos who helped us was very helpful and professional! He gave us timel The manager and the employees in general are very friendly! Mr. Constantine Thanos who helped us was very helpful and professional! He gave us timely updates on our vehicle. He had done a wonderful job! More
by Bob
Employees Worked With
Thanos, Constantine
June 25, 2018
Very professional and effiecient Michael was again very professional and very knowledgeable what needed to be done for my vehicle. He also kept me updated throughout the day. Keepin Michael was again very professional and very knowledgeable what needed to be done for my vehicle. He also kept me updated throughout the day. Keeping the customer is vital. More
by abs52
Employees Worked With
Michael Mendenlhall
