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Russell & Smith Honda - Service Center

Houston, TX

4.7
440 Reviews

440 Reviews of Russell & Smith Honda - Service Center

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August 11, 2018

good service Darnell from the service dept was informative and helpful. It did not take very long. I was out in less time than I was told. More

by hotelchick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell
Aug 14, 2018 -

Russell & Smith Honda responded

Darnell was glad to have the opportunity to assist you! Thank you for sharing your thoughts with us. Please don't hesitate to reach out to us should you have any additional questions.

August 11, 2018

Customer Service Very pleasant atmosphere and excellent customer service. Time wait was great and also many variety of options to service your vehicle. Honda vehicle a More

by Sun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell Frank
Aug 14, 2018 -

Russell & Smith Honda responded

Thank you, Sun! We love knowing that you appreciated the atmosphere and our team's level of customer service. We're glad you love Hondas as much as we do!

August 10, 2018

Great experience I was in and out in less than 2 hours for a 10K service and tire rotation. Staff diid a great job keeping me informed. More

by Ridgeline_1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Stevenson
Aug 14, 2018 -

Russell & Smith Honda responded

Thank you for sharing your thoughts with us! Our team was happy to take care of you and get you in, out, and on your way. We look forward to seeing you at your next service appointment!

August 05, 2018

Quick and friendly service The service writers at R and S went above and beyond for me. I drippped off my car but needed to pick up my son from camp. They put me in a rental car More

by Lvogel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex and Eli in service
Aug 07, 2018 -

Russell & Smith Honda responded

Wow, thank you for the positive feedback! We couldn't be happier to hear about your experience with Alex and Eli. We value your business and hope to see you again soon.

August 04, 2018

Excellent Service Excellent job Honda, all the representatives at Russel & Smith Honda I came across so far have excellent customer service skills. Frank (Darnell Frank More

by TSK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell Frank
Aug 07, 2018 -

Russell & Smith Honda responded

Thank you for the kind words about Frank! We are thrilled to hear that you enjoyed working with him. We appreciate you taking the time to leave us with feedback! Come back and see us soon!

August 03, 2018

Quick turn! Constantine kept me up to speed on my vehicle status, He was professional and pleasant to speak with. Customer waiting area was clean. I will be back More

by 2018 Ridgeline Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Constantine
Aug 07, 2018 -

Russell & Smith Honda responded

This is what we love to hear! Thank you for the positive feedback about Constantine. He is an asset to our team and was more than happy to help. Please let us know if there is anything else we can help you with in the future. Thanks again!

August 02, 2018

Good Service Service was good and the timing that I was given was for the completion to my service being done was a lot less the what I was quoted. More

by dgage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Constantine
Aug 06, 2018 -

Russell & Smith Honda responded

Thank you for the excellent rating! We are so glad you enjoyed your service experience. Please let us know if we can help in any way in the future!

August 01, 2018

GREAT SERVICE THIS IS WHY WE BUY FROM THIS DEALER VERY HAPPY GREAT DROP OFF AND PICK UP AND HER PILOT WAS WASHED 4 CAR FROM THIS DEALER HAPPY HAPPY More

by MARSHALL HEFLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Memo Torres
Aug 03, 2018 -

Russell & Smith Honda responded

Marshall, thanks for sharing your feedback! We're so happy we had the chance to work with you!

July 31, 2018

Awesome I was made aware of everything my car needed. Every detail was broken down and explained to me in a very respectful manner. I was satisfied with my vi More

by Gabby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not remember his name but I was not helped by any of the individuals above
Aug 02, 2018 -

Russell & Smith Honda responded

That's wonderful to hear, thank you so much for the review, Gabby! We appreciate you stopping by and we hope to see you again!

July 29, 2018

Excellent customer service! Constantine Thanos was very efficient in handling my service requests. He takes pride in his work, is extremely polite, provides good advice and has g More

by KY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Constantine Thanos
Jul 30, 2018 -

Russell & Smith Honda responded

This is great to hear! Thank you for visiting us and leaving a review! We are so glad you had a great experience with us and we hope you can come back soon.

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