Russell & Smith Honda - Service Center

Very smooth experience It was time for scheduled maintenance on my civic; I took it in (no appointment) and was assisted right away by Constantine Thanos. He secured a shut It was time for scheduled maintenance on my civic; I took it in (no appointment) and was assisted right away by Constantine Thanos. He secured a shuttle for me to get back to work and upon my return he explained the entire process that my car underwent, and also prepared me as to what I should expect at my next scheduled maintenance visit. More

Professionally Friendly and Prompt Customer Service Clear Communication on any updates with the on-going service as well as insight for future services that may need more focus on the next visit! Friend Clear Communication on any updates with the on-going service as well as insight for future services that may need more focus on the next visit! Friendly atmosphere without lack of professionalism! Really nice amenities such as “comfortable” seating area with charge ports located in the vicinity, television for entertainment, and complimentary drinks!?? More

Experience Great experience thanks to my greeter and Eli. They both insured that all my issues were handled. Trey Prince was also extremely kind and helpful. Great experience thanks to my greeter and Eli. They both insured that all my issues were handled. Trey Prince was also extremely kind and helpful. More

Thank you Adan Singleterryl, Service Adviser, took care of my car in a timely and efficient manner. My service needs were completed and I was on my way. He w Adan Singleterryl, Service Adviser, took care of my car in a timely and efficient manner. My service needs were completed and I was on my way. He was courteous and professional in his dealing with my car needs. Thanks. Lynn Gillespie More

Very helpful and thorough Had some work done on my ACCORD here on several occasions. Have been very happy with the service I received. Extremely helpful, courteous, and quick Had some work done on my ACCORD here on several occasions. Have been very happy with the service I received. Extremely helpful, courteous, and quick. Never felt pressured to spend or do more to the vehicle than what I could afford. Happily bring my vehicle back here! More

Amazing service So I show up because low tire pressure light is on. My tires are balled and and damaged by nails. #HoustonConstruction the associate offers me tire o So I show up because low tire pressure light is on. My tires are balled and and damaged by nails. #HoustonConstruction the associate offers me tire options and covers the details. I buy a set of four and have them out on. More bad news as the try to align them. The readings are off the chart and they want to find the cause before doing the alignment. Would have that fix later on as it was after 6. Excellent service and communication. More

Excellent efficient and convenience service. The staff is very knowledgeable and efficient of the auto service they provide. They make you feel part of the company like a family would. The staff is very knowledgeable and efficient of the auto service they provide. They make you feel part of the company like a family would. More

Very Friendly and Informative My service technician Kevin was very friendly and took his time explaining things to me. He always asked me if I wanted water or coffee several times My service technician Kevin was very friendly and took his time explaining things to me. He always asked me if I wanted water or coffee several times and kept me informed of the progress of my van without me even having to ask. More

Oil change for honda accord Constantine was a great help.. service was quick and thorough and I was treated with respect.. 10am was a good time to go and get an oil change Constantine was a great help.. service was quick and thorough and I was treated with respect.. 10am was a good time to go and get an oil change More

Drop off service Made appointment by phone. Dropped off car. Service rep called an hour in and said what they had done & what other things needed to be done & cost. I Made appointment by phone. Dropped off car. Service rep called an hour in and said what they had done & what other things needed to be done & cost. I advised what I wanted and they had it All done in another hour & I picked up my car. All went smoothly. More