Back

Russell & Smith Honda - Service Center

Houston, TX

4.7
440 Reviews

440 Reviews of Russell & Smith Honda - Service Center

Sort by
September 21, 2018

Professional Easy to make an appointment. They worked diligently and were clear on time and price estimates. The service department met my expectations and I was p More

by Bob2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Mendenhall
Sep 26, 2018 -

Russell & Smith Honda responded

Thanks for your review, Bob! We are so happy to hear that you had such a pleasant service experience with our team. Let us know if there's anything we can do for you in the future, we look forward to your next visit!

September 20, 2018

Regular Maintenance Periodic oil change and a recall completed. Always get good service out ooff R&SHonda. They even run your car through the washer even though it's not More

by Markisonit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene Luna
September 14, 2018

Fast..courteous.respectful.friendly Adan Singleterry was my service person..He represents what Russell and Smith Honda is about..He came by to let me know the status of the work being do More

by Blueboo0408&&
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Singleterry,service
Sep 18, 2018 -

Russell & Smith Honda responded

Thank you so much for the kind words about Adnan, he'll be so grateful to hear them! Please let us know whenever we can assist you in the future!

September 13, 2018

Replace Battery Darnell was great! I dropped my car, addressed him what the issue was and he took care of it. It was no hassle at all. More

by Elaina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell Frank
September 10, 2018

Service I came in for an oil change. It was recommended based on mileage that it was time to rotate and balance my tires. I also needed a front end alignment. More

by josh2jenny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thanos, Constantine
Sep 14, 2018 -

Russell & Smith Honda responded

Thank you for the review! It was our pleasure assisting you during your recent service visit. Please let us know if there is anything else that we can help with!

September 09, 2018

Fast and friend experience I got an excellent service from arrival to the shop, i got to the express lane and the personnel quickly came to assist me, explained me the details o More

by Cristian Diaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Parham Payrovi
Sep 11, 2018 -

Russell & Smith Honda responded

Thank you, Cristian, for taking the time to share your experience with Parham and the service team! It's great to hear that they were able to create another great service experience. We know that your time is valuable and want to get you on the road as soon as we can. We always get the job done right, well, and quickly! We also want to always keep you updated on your vehicle's status. Transparency is our goal! Thank you again for taking the time to write such a thoughtful review and have a fantastic day!

September 08, 2018

Service Constantine and the entire service staff was great!! Very friendly and quick service! I will use them again to service my Honda Pilot. Thank you. More

by Rkneedham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All service was great!
Sep 11, 2018 -

Russell & Smith Honda responded

Thank you for the great review! Getting the job done right and quickly is our mission. We know that your time is important and want to save as much of it as possible. Looking forward to seeing you again with your Pilot!

September 04, 2018

Super quick oil change They had me in and out in less than 30 minutes and did not try to sell me unnecessary service. Awesome job servicing my car! More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Boubacar Kouyate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2018 -

Russell & Smith Honda responded

That's what we like to hear, Lisa! Fast and friendly service is what we're all about. Thank you for your stellar review!

September 03, 2018

Fast for a Saturday morning Oil change was fast for a Saturday morning. I was in and out in an hour. The guys were super friendly and courteous. I will be back More

by Adita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andres vasquez
September 03, 2018

Professional To The Core From the initial call to the Service Department to scheduling to the moment my vehicle repairs were completed, Constantine Thanos displayed profession More

by Glola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Constantine Thanos
Sep 06, 2018 -

Russell & Smith Honda responded

We are so happy to see that were were able to exceed your expectations! Thanks so much for the feedback and 5-star review. It is greatly appreciated! I know Constantine will be glad to hear your kind words. We look forward to seeing you again in the future!

...
31
...