Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Russell & Smith Honda - Service Center

Houston, TX

4.8
548 Reviews
Call Service Center (713) 965-6823

548 Reviews of Russell & Smith Honda - Service Center

Sort by
December 31, 2023

Very efficient, all staff members are friendly and knowledgeable. They make it easy for me. They also went their way out to help me what I need. Thank you! Keep up the good work! More

by Cassandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris from collision
Report | Print
December 27, 2023

Easy and smooth visit advisor was very professional throughout the wait time keeping us updated More

by arguetaj_723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rune Smith
Report | Print
December 24, 2023

It was a very friendly visit. My needs and questions about the car were met with appropriate responses. More

by Shao Chee Sim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
Dec 29, 2023 -

Russell & Smith Honda responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

December 22, 2023

Thomas my service advisor is very professional and respectful for a young man you don’t find that too often More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Dec 29, 2023 -

Russell & Smith Honda responded

Ryan, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 19, 2023

The service technicians at Russell & Smith Honda are outstanding. They keep me updated as I wait. They know what they are talking about. Thank you for having such a great team. More

by Nancy Clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Dec 29, 2023 -

Russell & Smith Honda responded

Nancy, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future.

December 19, 2023

Great customer service and it met all my expectations. Zach was very helpful and knowledgeable and able to assist me well. More

by Angelito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Report | Print
Dec 29, 2023 -

Russell & Smith Honda responded

Angelito, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

December 15, 2023

Besides my paperwork I was given someone else's. Name, address, email, vehicle type on paperwork. Bad people could use this info. More

by angiedtx60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Dec 29, 2023 -

Russell & Smith Honda responded

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to our GM, Justin Hopkins at jhopkins@russellsmith.com at your earliest convenience and we will do our best to resolve this with you.

December 14, 2023

Good customer service. Pleasant representative & very good updating the customer for the progress of the job.The waiting area is clean. More

by teresitagarcia2828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Report | Print
Dec 29, 2023 -

Russell & Smith Honda responded

We're so happy we were able to help you out! Thank you, and have a fantastic day!

December 13, 2023

Thomas was amazing! I appreciated the waiting areas, clean restrooms and the coffee to enjoy while waiting. More

by jmichael.yates25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas from service department
Report | Print
Dec 29, 2023 -

Russell & Smith Honda responded

Thank you so much for your positive comments about Russell & Smith Honda! Please don't hesitate to reach out if there's anything additional we can do for you.

December 10, 2023

Friendly and courtesy. Services were quick and professional. Thank you for a great job completed! More

by Services
Workmanship
Recommend Dealer
Yes
Employees Worked With
Thomas C Tran
Report | Print
Dec 12, 2023 -

Russell & Smith Honda responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
...
29
30
31
...
55