Russell & Smith Honda - Service Center

Oil Change, Tire Rotation, Recall (Back up Camera), Audio Alex was my contact. He was exceptional in every way. Courteous, efficient and very personable. He "went over" the car after it was washed and did a Alex was my contact. He was exceptional in every way. Courteous, efficient and very personable. He "went over" the car after it was washed and did a better job than I have ever done. The car looked spectacular! Thanks Alex for a job well done. You should go far. More

Mike was really wonderful to work with! I had a fantastic experience at the auto service department. Mike did a wonderful job helping me. The service was done quickly and properly. Would def I had a fantastic experience at the auto service department. Mike did a wonderful job helping me. The service was done quickly and properly. Would definitely recommend! More

Great The service was great i will return again. Ryan was so pleasant and very nice nice youngman i was in and out in reasonable time. The service was great i will return again. Ryan was so pleasant and very nice nice youngman i was in and out in reasonable time. More

Steve was great I was not immediately greeted upon arrival in fact 3 customers who came after me were acknowledged b4 Me Steve did explain those customers had appoi I was not immediately greeted upon arrival in fact 3 customers who came after me were acknowledged b4 Me Steve did explain those customers had appointments Steve was very apologetic and nice. he also made sure my vehicle was ready quickly. Steve made my experience better. More

Routine Service Service personnel treated me very respectfully and was very courteous. The service was prompt and was completed in the time promised and told when I n Service personnel treated me very respectfully and was very courteous. The service was prompt and was completed in the time promised and told when I need to bring my car back for next service.. Thanks, Michael Mendenhall. More

Yearly Visit for Maintenance Yearly visit for oil change and other maintenance on 5 year old Pilot with under 30,000 miles, and also I was alerted to a check for another possible Yearly visit for oil change and other maintenance on 5 year old Pilot with under 30,000 miles, and also I was alerted to a check for another possible recall warranty issue with bushings. So far, I have felt the service department is fair and up front about the maintenance needs to keep my vehicle safe and running well. I have been informed of recommendations for repairs but have not felt overly pressured to take care of these items immediately based on my driving habits. The wait was a little long on this recent visit, but that was expected since I did have multiple maintenance needed as well as the warranty on the bushings which were also repaired. Previously, I had a recall on the front passenger airbag unit and a problem with a front driveshaft (under warranty) and both were promptly repaired without hesitation. The waiting areas and restrooms are always clean and in order. The customer service techs are always nice and seem to be well trained. Overall, my time spent here has been pleasant and the service performed here has been done well. More

Ryne is great Ryne was extremely helpful and explained the service carefully. He is trustworthy and I will ask him for service next time. We did not wait for a long Ryne was extremely helpful and explained the service carefully. He is trustworthy and I will ask him for service next time. We did not wait for a long time either. More

It was quick, hardly any waiting for a Saturday appointment (and myself arriving late) it was quick and fast, hardly any waiting. My adviser was very efficient and knowledgeable. I h for a Saturday appointment (and myself arriving late) it was quick and fast, hardly any waiting. My adviser was very efficient and knowledgeable. I have always been treated well and will return whenever is needed. More

Great service! Arrived for appt and first guy told me two 2 hours for oil change. Was not thrilled but they had a comfortable waiting area and they actually finish Arrived for appt and first guy told me two 2 hours for oil change. Was not thrilled but they had a comfortable waiting area and they actually finished in an hour. But it was my rep, Ryne that made the situation awesome. Friendly, A+ service from him! They had forgotten to wash my car and Ryne zipped over and took care of it and hand dried the car. His service turned everything around. He’s my “go to guy” now. More

Warranty Work Doesn’t Have to Be Painful! I took my car in for a factory recall. I scheduled my appointment online. When I arrived, they knew exactly why I was there, got it done, and I was on I took my car in for a factory recall. I scheduled my appointment online. When I arrived, they knew exactly why I was there, got it done, and I was on my way. Even washed my car😇 More