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Russell & Smith Honda - Service Center

Houston, TX

4.7
440 Reviews

440 Reviews of Russell & Smith Honda - Service Center

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November 02, 2018

Knowledgable/ Good Communication I was given the service I requested in a timely fashion! They are good at explaining and have good customer service skills! Kudos to them! More

by honda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Nov 06, 2018 -

Russell & Smith Honda responded

Honda, we appreciate your 5-star review! When you come in to service your car we want you to know and understand exactly what we are doing. We look forward to helping in the future.

November 02, 2018

Great service with a short wait. The service was great. Michael and Rene were very helpful. I could not ask for more. Loved the car wash Car looked great! I am pleased. More

by Margaret
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene and Michael
Nov 06, 2018 -

Russell & Smith Honda responded

Margaret, thank you for your kind 5-star review! Michael and Rene will be happy to hear that you found their information helpful. We hope to serve you again soon.

November 01, 2018

Service call-alignment I only needed an alignment but wanted to get it done before weekend. Pulled up at 2:45 and left around 4:00. I was appreciative because it was late More

by Grannymary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Constantine
Nov 06, 2018 -

Russell & Smith Honda responded

We appreciate you taking the time and tells us about the time you spent with us. We will tell Constantine that you enjoyed the professionalism and communication you had with her. We hope to serve you again in the future!

October 31, 2018

Car Service I had a 2 pm appointment at service center. It was a Saturday and told that it will take 2 hrs but service was done in 1hr. More

by RS
Customer Service
Recommend Dealer
Yes
Employees Worked With
Darnell
Nov 01, 2018 -

Russell & Smith Honda responded

Thank you for the feedback about your service experience with us! Please let us know if there is anything else we can help with!

October 30, 2018

Took care of my service fast I was so pleased that Darnell called me hours earlier than I was expecting. They took care of my oil change and gave me a list of items that needed to More

by Mrs Brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell who is a service advisor
Nov 01, 2018 -

Russell & Smith Honda responded

Thanks for the review, Mrs. Brown! We're happy to hear that Darnell got you all taken care of in a good time frame. We appreciate your business and we hope to see you again!

October 28, 2018

Great, quick service Both Kevin and Constantine were both professional and proficient. I also used the curtesy shuttle. I don’t think I was at the dealer more than 5 minut More

by Dark Knight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin (drop off) and Constantine (pick up)
Oct 30, 2018 -

Russell & Smith Honda responded

We are so glad that you enjoyed your use of our Shuttle. Kevin & Constantine will be glad to hear that you enjoyed your time with them!

October 26, 2018

Excelent Mike was very attentive and very professional in explaining to me what was done and what needs to be done on my nex maintenance service More

by 11sanchez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Engbrock
Oct 30, 2018 -

Russell & Smith Honda responded

Thank you for your kind review! We are glad that you were satisfied with our service and that Mike was able to help you in the way that he did. We look forward to serving you again soon!

October 26, 2018

Alex was great! He kept me informed about what was going on with my maintenance check. When it was all finished he even hand dried my car so there wouldn't have water More

by MickyG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Oct 31, 2018 -

Russell & Smith Honda responded

Thank you for the review! We love to hear when our employees go beyond their job duties and provide the customer with great service. Sounds like Alex did that for you. We will let him know to keep up the good work. Thanks again and we look forward to seeing you the next time your vehicle needs service.

October 25, 2018

Rene was great! Rene took good care of me. He explained the options, and gave me good advice. Expensive. The waiting area was nice, it would have been good to be able More

by Barbara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene Luna
Oct 29, 2018 -

Russell & Smith Honda responded

Barbara, thank you for taking time to leave us a review. We are glad you had a great experience with Rene and we hope to see you again soon!

October 23, 2018

Service visit Alex was very helpful. Service was quick and visit pleasant. There was a long line when I first arrived and I was worried I’d be there for a while but More

by Njd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex- Service center
Oct 25, 2018 -

Russell & Smith Honda responded

Thank you for the 5-star review! Our team is thrilled we could get you done quickly, even with the long line. We look forward to serving you again!

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