Back

Russell & Smith Honda - Service Center

Houston, TX

4.7
439 Reviews

439 Reviews of Russell & Smith Honda - Service Center

Sort by
March 05, 2024

Service department is always very helpful. Ryan Smith is the best. He always remembers his customers and their vehicles service history. He will check my suv in early August before my extended More

by daddooster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Smith
Mar 13, 2024 -

Russell & Smith Honda responded

Thank you again for taking the time to let us know how Ryan and our team did. We look forward to helping you again. Have a great day!

March 02, 2024

As previously implied in my earlier message,this dealerships has always provided outstanding service. I appreciate the friendly, professional manner offered by all their employees. More

by kathy1rabb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linh H. Phan
Mar 13, 2024 -

Russell & Smith Honda responded

Kathy, we're glad you have had such wonderful experiences with our team! Thank you again for the great review and we look forward to seeing you again.

March 01, 2024

Excellent service. I appreciated the detailed explanation of what each suggested service item meant and which ones needed my immediate attention. More

by Special Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Calaranan
Mar 13, 2024 -

Russell & Smith Honda responded

We are so pleased you enjoyed your visit to Russell & Smith Honda! We look forward to seeing you again. Have a great day!

February 29, 2024

I was not notified when my car was ready. My advisor went to lunch and I was left with no knowledge of my car being ready. They didn’t reset my car to show my oil change was at 100 percent. M More

by Shannon Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trey Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Russell & Smith Honda responded

Shannon, thank you for taking the time to leave us feedback about your experience with us. We are sorry to hear about your recent experience. Our service manager, Bryan Trevino is available to assist you if you would like to discuss your recent experience in more detail. His email is btrevino@russellsmith.com. Thank you for your time, Shannon.

Mar 01, 2024 -

Shannon Williams responded

I’m going file a complaint with Honda and the CEO of this company

February 23, 2024

Scheduling an appointment was easy. Vehicle was serviced upon arrival and ready in about one hour from arrival to departure. Highly recommend Thomas as service person. More

by M Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Nguyen in Service Department
Mar 02, 2024 -

Russell & Smith Honda responded

We are so happy that scheduling an appointment was hassle-free! We appreciate your recommendation and we look forward to helping you again. Have a great day!

February 21, 2024

R& S Honda is a very polite service shop. I like the automated contact they use and thoroughness in the service managers. More

by wmsd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept Jose Ramirez
Mar 02, 2024 -

Russell & Smith Honda responded

We appreciate the time you took to let us know how our team is doing! It's great to hear you had a good experience with our service department. Please don't hesitate to reach out if there's anything additional we can do for you.

February 20, 2024

Always excellent service at Russell & Smith. If the work takes a while, the waiting area is comfortable and convenient, and the warranties and work are strong. More

by My silver baby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryne Smith
Mar 13, 2024 -

Russell & Smith Honda responded

Thank you for taking the time to leave a review for us at Russell & Smith Honda. We're happy we could meet your expectations! We look forward to seeing you again. Take care.

February 17, 2024

As usual it was very straightforward advising and speedy service considering it was a Saturday. More

by CD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Meza
Feb 22, 2024 -

Russell & Smith Honda responded

Thank you for sharing your positive experience! We appreciate your business and look forward to helping you again. Take care.

February 13, 2024

Efficient, friendly, trustworthy, capable. They know what they are doing and they take good care of you and your vehicle. More

by Nhall90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Nguyen
Feb 22, 2024 -

Russell & Smith Honda responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Russell & Smith Honda! If you're ever in need of more help, please let us know!

February 13, 2024

Russel and smith Honda in Houston has always taken care of me , when getting my vehicle serviced More

by Lilwimp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Gonzalez
Feb 22, 2024 -

Russell & Smith Honda responded

We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

...
15
...