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Russell & Smith Honda - Service Center

Houston, TX

4.8
515 Reviews

515 Reviews of Russell & Smith Honda - Service Center

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June 30, 2025

Prompt, polite and friendly service. The parts were ordered and I was informed about the status of my service completion. I would definitely be going back. More

by allisjunkhere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josep Ramirez
June 29, 2025

My experience with the service dept was superb. I was greeted with enthusiasm and kindness. The service was completed quickly. I was kept informed of my vehicle 's progress. Thank you. More

by ambparker92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service ..Mr. D. Jones
June 28, 2025

They really do a thorough job of diagnosing issues so that they resolve the problems on your vehicle. More

by elaine.r.mora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Nguyen
June 26, 2025

I’ve had nothing but positive experiences with the service department, including in complicated repairs that required insurance involvement. They are friendly, communicative, and competent. More

by Armadillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban
June 26, 2025

Customer service was phenomenal. I didn't have to wait at the dealership at all. Repairs were done in the same day. More

by bree_1900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Tran
June 25, 2025

Excellent service. Employees are courteous, friendly, knowledgeable about your car and its maintenance. Ryne Smith is an outstanding representative of the company. More

by lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryne Smith ~ 5 stars
June 25, 2025

The service advisors are courteous and helpful. The service department and customer waiting area was clean and bright More

by Lgardn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
June 25, 2025

I have good repair experience over several years and returned to purchase several Hondas from Russell Smith. Our newest Honda is the BEST ! More

by thenovaks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominique in service
June 21, 2025

The staff is amazing very helpful and I appreciate everything they have done for me. Especially Mr. Patel his kindness is very much appreciated and Mr. Smiths customer service. Overall the staff all t More

by Samantha M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryne Smith
June 21, 2025

Had a great experience with the service from Thomas Nguyen. He was attentive, quick, and provided really great service that made my experience at Honda very pleasant. I would come back to this dealersh More

by Vant90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Nguyen (5/5 stars)
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