Russell & Smith Honda - Service Center

Would give 5 stars but for unpleasant exp with Financing Dept when I bought my CRV in 2021. The dealership earned 10 (!) stars for a maintenance visit with Service yesterday. Thomas Tran was top-notch; anot Dept when I bought my CRV in 2021. The dealership earned 10 (!) stars for a maintenance visit with Service yesterday. Thomas Tran was top-notch; another Thomas was, as well. I was so relaxed I even started perusing the showroom, and found my next car! Btw, I used Honda Care once, during an emergency when I’d let my AAA membership lapse. Honda Care was horrendous! I had witnesses, one of whom has a Benz and a BMW; he was appalled. It took all day and part of it might be because it was clear my case was being handled by a child. (A child who was really unfamiliar with English, as well.) I felt for her and was not certain why she couldn’t or wouldn’t get an adult to help her, but I was on deadline and time is of the essence. It also was surprising that everyone involved, including the dispatcher, had to re-configure the nature of response: The battery had died (for about the 10th time; that’s been a recurring issue with the Pilot and the CRV I owned. They didn’t realize I was parked the “normal” way: facing the back of the garage. Therefore, their cables wouldn’t reach and they had to bring a flatbed truck to get the car out. They towed it less than a mile to an Auto Zone, where I eventually bought a new battery (the manager there was overly cautious, wanting to perform several tests to make sure the battery was the problem. I knew it was; it had been all the other times I was stranded). Oh, and the child kept wanting to charge me for the service. I don’t remember how I finally convinced her not to because the warranty still applied. This is a “first world problem,” but I’ve bought Hondas EVERY TIME EXCEPT once in my 52 years of driving. Huge fan, and I recommend to others. But you guys need to smooth out that battery issue. (I couldn’t even get one from the dealership because they said they were in back order by several months.) And make the poorly-named “Honda Care.” Customers who opt for that pay for it, and because there is competition out there, ensure it’s seamlessly efficient. And maybe make it local, using people who understand the geography/maps and layout of the area—like maybe a former Uber or Lyft driver? Otherwise, thank you for your continued track record of excellence in your products’ safety and reliability. Thank you, Bobette Riner powerdexdata@gmail.com More

"I recently had 3 of my family cars serviced at Rissell and Smith Honda and I couldn't be more pleased with the experience. Thomas N was incredibly helpful and explained everything clearly, from the neces and Smith Honda and I couldn't be more pleased with the experience. Thomas N was incredibly helpful and explained everything clearly, from the necessary repairs to the cost breakdown. The technicians did a fantastic job fixing my issue quickly and efficiently, and the entire process was smooth and hassle-free. I especially appreciate for making things faster. it really shows they care about customer satisfaction. I highly recommend Thomas N for all your car service needs." More

The service advisor Gerardo was excellent and very polite and considerate. I would highly recommend him. and considerate. I would highly recommend him. More

Service assistant very friendly and helpful. I did not have to stay a long time. I did not have to stay a long time. More

Longtime Houston staple. They provide good customer service in sales and maintenance. Waiting rooms were comfortable and I was continuously advised regarding my repair. They provide good customer service in sales and maintenance. Waiting rooms were comfortable and I was continuously advised regarding my repair. More

Great service by honest people who recommend the needed repairs for my car and kept me informed on the status of repairs. repairs for my car and kept me informed on the status of repairs. More

This is my favorite dealership! I give them 10/10 for their customer service. Also, while my car is in service, I really appreciate knowing how long it would approximately take for I give them 10/10 for their customer service. Also, while my car is in service, I really appreciate knowing how long it would approximately take for completion. More

Please ask the Managemt to recognize Gerardo Cabral's excellent service. From the beginning to the end of the service process he was very cordial and paid attention to details. According to him, I excellent service. From the beginning to the end of the service process he was very cordial and paid attention to details. According to him, I was the first in line to purchase tires and 4 wheels alignment. He waited for the parts department to figure out the price, which took sometime, but Gerardo never complained and kept me engaged in conversation. In my view he represented the Russell & Smith Honda in a very professional manner. Please take the time to extend my sincere thanks to him. Happy thanksgiving to all! More

I made a service appointment on my day off to get a recall repair done. The service department did not have the part available the day off the appointment and gave the part to another person. Do not recall repair done. The service department did not have the part available the day off the appointment and gave the part to another person. Do not service your vehicle here. They are not competent. More

Excellent service and sales staff and you feel like a part of a family. I buy my cars there and do all maintenance there as well as they are thorough and efficient. Love Russell & Smith! part of a family. I buy my cars there and do all maintenance there as well as they are thorough and efficient. Love Russell & Smith! More