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Russell & Smith Honda - Service Center

Houston, TX

4.8
548 Reviews

548 Reviews of Russell & Smith Honda - Service Center

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July 28, 2025

Russell & Smith is my go to dealership for service and parts. The staff is friendly, it is conveniently located and has extremely clean restrooms. More

by DrPunkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boubacar Kouyate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryne Smith
July 28, 2025

The service representative said I would be out in thirty minutes to get an emission test and it was 30 minutes or less. I was pleasantly surprised and only eighteen dollars, More

by Mary Lu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
July 25, 2025

Purchased two SUV’s from this dealership & will come back again when need another car. More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Dominicue Jon
July 25, 2025

They are very honest, and recommend real work needed towards the car. Will always recommend this spot to honda owners. More

by Brandi6319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHARLES NGUYEN from service
July 24, 2025

Wonderful service since 2004 with my Honda Pilot. I gave it to my granddaughter when she left for college at Stephen F Austin. I bought my CRV in 2015. The best service person I have had was Andrew More

by assteven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valdez, Andrew
July 24, 2025

Everytime I come to Russell & Smith Honda, Esteban is such a blessing! I really appreciate his excellent attention to detail! He always takes good care of me as a customer & my car. I will definitely be More

by composer2conduct
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Esteban
July 24, 2025

Fast service managed by Mr. Domincue Jones. He made sure that I was in and out within about an hour for oil change & tire rotation. Icing on the cake would have been a complime More

by Carrie C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jones, Dominicue
July 23, 2025

I always receive attentive and great customer service from Jose Ramirez. He always does a great job at explaining what things need to be done and why they are important. More

by Macieldromero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Ramirez
July 22, 2025

Excellent service, waiting area is clean, restroom is clean as well, fast service, highly recommended More

by carlodelara08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
July 22, 2025

Great customer service — the staff was very friendly and helpful. The time provided for the maintenance was accurate; the oil change and recall were completed within the estimated 2.5 to 3 hours. I do wi More

by Cindy Estrada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember, it was a black guy, very good customer service
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