Russell & Smith Honda

I forgot the name of the gentleman who first explained my options, but he was very informative, friendly, and helpful. He gave me several options so that one would fit my budget. I leased my Pilot from Rich options, but he was very informative, friendly, and helpful. He gave me several options so that one would fit my budget. I leased my Pilot from Richard and Dino at another dealership. I was impressed with their excellent customer service and expertise,so I followed them to the Russell Smith location. I am very happy with the Honda CRV that I decided to lease. Once again, I got the same attention as before and I would recommend them again. They want to please their customers while giving them good service. They are tops in the field. More

Saleperson Brandon Forester was the absolute best. I walked up to him in the R&S showroom not knowing that he was an actual salesman. He acknowledged himself as a salesperson and asked if I wanted a new walked up to him in the R&S showroom not knowing that he was an actual salesman. He acknowledged himself as a salesperson and asked if I wanted a new Honda. Within seconds we walked out to the car lot. Listening attentively, he asked what I wanted in an Accord - features and colors - then pointed out cars based on what I desired. He was quick, efficient, knowledgeable, polite and professional. He didn't try to sell me more car than I requested or needed. My experience with Brandon Forester and members of the Finance Department gave me a very good impression of Russell and Smith. More

My sale person, Dung Le, was great. We worked most of the deal via email and he quoted me a great price and when I visited the dealer nothing had changed. Russell and Smith worked directly with my credi the deal via email and he quoted me a great price and when I visited the dealer nothing had changed. Russell and Smith worked directly with my credit union and was able to complete the loan at the dealership. So after about 6 emails and less than 2 hours at the dealership I drove home in my new car and beat all the other deals that I was working with other dealers via email. More

My immediate family owns all Hondas. My parents have purchased 3 Hondas from Goodson Honda in Houston. My brother also purchased one from Goodson Honda. (My brother also purchased in Dallas--we're ser purchased 3 Hondas from Goodson Honda in Houston. My brother also purchased one from Goodson Honda. (My brother also purchased in Dallas--we're seriously a Honda family!). All of my experiences have been with Goodson Honda. In the past, I tagged along when my brother helped my parents get the price they wanted on a vehicle. We went to a few different dealerships, and Goodson seemed to have the best price. I had a good taste in my mouth about Goodson Honda West from all of our experiences. I went into Goodson Honda West on Saturday. I intended to look at Civics, but quickly discovered they were smaller than I thought they would be. I then moved on to Accords, and just for fun, thought I would look at the CR-Vs. I noticed that the sticker price on the 2009 CR-Vs was around the same, if not less, than the 2009 Accords. I couldn't believe that, so I decided to start negotiations. Goodson Honda West would not budge on the pricing of the vehicle. The salesman also lied to me about what was included in the car, and then tried to charge me extra for it We decided to walk away, when quickly, a manager walked over to us and told us to sit down and tried to talk to us. He still was not budging on the price. He asked if we could meet halfway between the two prices, and then we gave him a price that fell $500 below the EXACT middle of the prices, and he said he couldn't meet it. Feeling discouraged, and really wanting this vehicle, I returned later. I found out that they had already sold the ONE vehicle that was the color I wanted. I talked to ANOTHER manager who would not budge on the price except a measly $300. I walked away again. I told them that I was disappointed that my family would have been purchasing our FIFTH car from them and they couldn't meet me in the middle and would give me the same exact deal they would give anyone who has no loyalty to them. On Monday, I receive a voicemail from the salesman at Goodson Honda West, asking if I am still in the market to buy a CR-V. I called back, and told him certainly not at the price they were offering. He told me that we could meet in the middle (the price I was offering was $1500 below what they wanted). I am pretty sure that the only reason he called me back was because today was the last day of the month, and they were short of their quota. I told him to give me a price and call me back. The price he came up with was $1400 more than the offer I was making. This is certainly not in the middle of $1500. I told him that the amount was still too high. He came down to a point $1100 higher than I wanted to pay. A coworker suggested I call around for the color I wanted. I figured no one could beat the price, as I had gone to John Eagle Honda, and they basically told me that Goodson was offering me a fantastic price, and I should leave John Eagle and go back and get it at Goodson. I called Goodson Honda North. They did not have the color I was looking for. I didn't even know there was a Russell & Smith Honda, but I saw it when I was googling Goodson Honda North. It said they would meet or beat any competitor's price. I called and found out that they had ONE CR-V in the color and model I wanted, with only 11 miles on it. They agreed to sell it to me for $300 less, drive out, than Goodson Honda West. Moise was extremely helpful on the phone with me. I went into the dealership, and Moise was a little busy, but greeted me, let me look at my car, and got me all taken care of. This was by far the easiest car shopping experience I could have asked for, and I didn't feel like I was being talked down to like I did at Goodson Honda West. I would definitely recommend Russell & Smith Honda to anyone. Ask for Moise! After that, I dealt with Shah in financing and he was fantastic and the whole process went far quicker than I thought. I am so pleased with my purchase! More

Jim was an outstanding person to work with from beginning to end!We got a quote from him over the internet, and he was very good with his follow up. He was knowledgeable and not pushy. The dealership itself to end!We got a quote from him over the internet, and he was very good with his follow up. He was knowledgeable and not pushy. The dealership itself had plenty to choose from without being overwhelming. We'll be back! More

Gilton was very enthusiastic, pleasant, courteous, knowledgable and understanding to our needs. My husband and I were very impressed to see a salesman, who was not only informative but very profession knowledgable and understanding to our needs. My husband and I were very impressed to see a salesman, who was not only informative but very professional and polite. Even though we made it clear, that we could not afford to purchase a new car before October. He was very patient in showing us different options. I highly recommend Gilton as an assset to your company. I am positive that he will continue to make Russell and Smith proud. See you in another Month's time Gilton. Good luck. More

Janet and Ron were just wonderful to work with! We entered into the relationship expecting the same pain that we had experienced with other dealerships in the past, but we were blown away by the exper entered into the relationship expecting the same pain that we had experienced with other dealerships in the past, but we were blown away by the experience that we had with Russell and Smith! Janet worked very hard to help us with our loan. She was very understanding of our needs and listened to us! There was no pressure, no hard sell! Ron showed us the car and explained everything to us, from the engine to the audio system! His knowledge of the product was phenomenol. It was the most enjoyable car buying experience that we have ever had! I would highly recommend Russell and Smith to anyone interested in buying a car! The atmosphere and assistance from everyone involved was just something that has to be experienced. By the way, my family and I just LOVE our new Honda Accord! More

Gilton was a very easy to work with. He was very knowledgeable about the cars in the lot, went out of his way to meet our needs, and was friendly and honest. So far, I am very happy with my purchas knowledgeable about the cars in the lot, went out of his way to meet our needs, and was friendly and honest. So far, I am very happy with my purchase and the price I paid. I highly recommend this dealership and Gilton. More

I just wanted to thank Mr. Reeves for making my car buying experience a pleasant one. He asked me specific questions about what I was looking for and showed me the vehicles that fit the description I buying experience a pleasant one. He asked me specific questions about what I was looking for and showed me the vehicles that fit the description I gave him. Then I told him what I had to put down and where I needed my monthly note to be, and again he met my needs. The whole experience was easy and made me feel very comfortable. I've never felt better about buying a car in my life. If you're in the market for a new Honda, visit Mr. Ron Reeves - he'll take care of you. More

There is no need to go to any other Honda dealer. If you want hidden fees such as a road and bridge tax go to another dealer. If you want straight forward pricing wrapped up in a good deal then go to Russe want hidden fees such as a road and bridge tax go to another dealer. If you want straight forward pricing wrapped up in a good deal then go to Russell and Smith and ask for Tom Melanson. Tom was excellent. He gave me a great detailed internet quote from the beginning with no hidden fees and no pressure. Five other dealerships in the Houston area could not beat it. One salesman from another dealership actually told me “If you can get that price, go there and buy the car.” He was very accommodating and helped make the overall process go smoothly. I am very pleased with my 2009 Civic LX (Cash for Clunkers deal). I would highly recommend Tom Melanson and Russell/Smith to anyone buying a Honda in Houston. More