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Russell & Smith Honda

Houston, TX

4.8
2,720 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,720 reviews

March 07, 2024

excellent customer service, fast and efficient. on time and highly recommended. will surely comeback as a valued cutomer. More

by Antonio
Recommend Dealer
Yes
Employees Worked With
Zachary Silva
Mar 13, 2024 -

Russell & Smith Honda responded

Good morning, Antonio. Thank you for your kind words for our team. We appreciate your recommendation and look forward to helping you again. Have a wonderful day!

March 06, 2024

Ian Nylander is a great salesman and always treats us well! I will continue to go to him for future purchases More

by Daniel’s
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Nylander
Mar 13, 2024 -

Russell & Smith Honda responded

We are so pleased to hear that Ian provided you with excellent service. We appreciate your continued business and look forward to seeing you again. Have a great day!

March 06, 2024

The service I received today was pleasant, smooth, and easy. Gerardo is always an excellent Service Advisor! More

by carolrobertsonwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Cabral
Mar 13, 2024 -

Russell & Smith Honda responded

Good morning, Carol! We love hearing about our service team, and it's great to hear that Gerardo provided you with top-notch service! Please let us know if you need anything else. We look forward to helping you again. Take care.

March 05, 2024

Service department is always very helpful. Ryan Smith is the best. He always remembers his customers and their vehicles service history. He will check my suv in early August before my extended More

by daddooster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Smith
Mar 13, 2024 -

Russell & Smith Honda responded

Thank you again for taking the time to let us know how Ryan and our team did. We look forward to helping you again. Have a great day!

March 03, 2024

We have established a working relationship with Ian Nylander that has lasted through several years and numerous cars. He is the best. More

by scraigkennedy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Nylander
Mar 13, 2024 -

Russell & Smith Honda responded

We are so happy to hear about your experience with Ian. We are so grateful to have him as part of our team and for your continued business. We look forward to seeing you again. We hope you have a great day!

March 02, 2024

As previously implied in my earlier message,this dealerships has always provided outstanding service. I appreciate the friendly, professional manner offered by all their employees. More

by kathy1rabb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linh H. Phan
Mar 13, 2024 -

Russell & Smith Honda responded

Kathy, we're glad you have had such wonderful experiences with our team! Thank you again for the great review and we look forward to seeing you again.

March 01, 2024

Excellent service. I appreciated the detailed explanation of what each suggested service item meant and which ones needed my immediate attention. More

by Special Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Calaranan
Mar 13, 2024 -

Russell & Smith Honda responded

We are so pleased you enjoyed your visit to Russell & Smith Honda! We look forward to seeing you again. Have a great day!

February 29, 2024

I was not notified when my car was ready. My advisor went to lunch and I was left with no knowledge of my car being ready. They didn’t reset my car to show my oil change was at 100 percent. M More

by Shannon Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trey Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Russell & Smith Honda responded

Shannon, thank you for taking the time to leave us feedback about your experience with us. We are sorry to hear about your recent experience. Our service manager, Bryan Trevino is available to assist you if you would like to discuss your recent experience in more detail. His email is btrevino@russellsmith.com. Thank you for your time, Shannon.

Mar 01, 2024 -

Shannon Williams responded

I’m going file a complaint with Honda and the CEO of this company

February 28, 2024

Mr Pranu and Mr Karan have made our purchase easy and tension free. They explained everything to us. Cleared all our doubts. Didn’t rush us. Was very respectful while answering all our questions. Took ti More

by Liya Robin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prannath Pranu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Russell & Smith Honda responded

Hi Liya, thank you; we appreciate your feedback! It's great to hear that Mr. Pranu and Mr. Karan made your recent purchase easy and tension free. We are always more than happy to assist you if anything else comes up. Take care!

February 28, 2024

The best decision we ever made was to visit this dealership. They gave us the best price. Mr Pranu & Mr Karen was excellent. Unbelievable customer support. Honda CRV EX-L 2024 have beaten all our e More

by Robin Mathai
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prannath Pranu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Russell & Smith Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to seeing you again.

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