Russell & Smith Honda

I have just replaced my 2001 Honda Accord with the 2010 model. Over the years I have found the customer service to be exceptional and this time is was first rate as I expected it to be. I found everyone t model. Over the years I have found the customer service to be exceptional and this time is was first rate as I expected it to be. I found everyone to be extremely friendly and helpful. The price was excellent, the financing unbeatable and all in all I am an extremely satisfied customer. I can definitely recommend Russell Smith as the best Honda dealership in Houston. More

These guys were great with me....and they had a fairly unique situation to deal with. Bottom line, they had to coordinate with estate issues as well as fulfilling my personal needs. Throughout, they were unique situation to deal with. Bottom line, they had to coordinate with estate issues as well as fulfilling my personal needs. Throughout, they were smiling and supportive. This is my first Honda Accord; I am optimistic that this experience will be reflected in all future matters. More

I rated Customer Service/Quality of Work/Friendliness a "5" because the sales person (Bilal) who assisted us "went above and beyond" to make sure that we "get to know" the vehicles that we were considering "5" because the sales person (Bilal) who assisted us "went above and beyond" to make sure that we "get to know" the vehicles that we were considering to purchase. ahe was full of information. He wasn't pushy and he was very respectful at all times. We liked his attitude so much that when we finally decided to actually purchase our Pilot, we went to see him first to sort of give him "first dibs", however due to some "inflexibility" with the pricing, we got our vehicle from another dealer that same day. More

On my initial visit to Russell & Smith I was greeted by a salesperson, Bilal Siddiqui. I test drove the two vehicles, asked Bilal to provided prices for both, and I had several follow-up questions over the salesperson, Bilal Siddiqui. I test drove the two vehicles, asked Bilal to provided prices for both, and I had several follow-up questions over the next week. Bilal promptly and professionally provided the prices and responses to my questions. He was very knowledgeable, friendly, and polite both before and after the sale. The financial portion of the was handled by Roberto Montemayor again in a very friendly, polite, and professional manner. I am very satisfied was the service, quality of work, and price I received at Russell & Smith. Needless to say my overall experience was very positive. The next time I'm in the market for a vehicle I'll visit Russell & Smith first. More

Went in and my sales rep was very friendly. Got a great deal and felt that Bilal really tried to get me a great deal. He was very honest about everything. He worked hard for me. One note, I hate car s deal and felt that Bilal really tried to get me a great deal. He was very honest about everything. He worked hard for me. One note, I hate car sales places because I feel that the bargaining is a gimmick to rip people off based upon their negotiation skills. Don't understand why cars can't just have their list price and that's it. Could you imagine a world where everything you purchased you had to waste time negotiating everything? That aside, i did have to negotiate but i just said, give me your best deal and i'll buy. if it doesn't match what i'm looking for, thank you for your time and i'm leaving. they gave me a fair price up front and i negotiated it down a little bit more. Blue booked everything afterwards and saw that i got an exceptional deal, really exceptional. More

I received a quote via email from this dealership (from Dung Le) and it was the lowest one from any other Houston area Honda dealers. When I arrived I had the opportunity to work with Jon Moore who show Dung Le) and it was the lowest one from any other Houston area Honda dealers. When I arrived I had the opportunity to work with Jon Moore who showed us the 2010 Honda Odyssey I had been quoted. He was very curtious and knowledgeable about the vehicle. Very professional I might add. This was a very good experience for us, we had no pressure and Jon answered all of our questions. I would truly recommend them to anyone who is looking to buy a Honda! Thanks again! We love our van! More

I am not one to write reviews but thought Ray Huddleston deserved a special mention. After looking at the 2011 Sienna, and debating whether to wait for the 2011 Odyssey (wasn't sure I liked the funky light deserved a special mention. After looking at the 2011 Sienna, and debating whether to wait for the 2011 Odyssey (wasn't sure I liked the funky lighting bolt design), I decided to go ahead and purchase the 2010 Odyssey. I submitted a price request online to 5 dealerships. The first round of responses usually do not include the line item details like tax, title, license, document fee, or dealer-installed options. So, in requesting full-disclosure of the drive out price, only Ray and two other dealers provided the pricing details. (BTW, there was one dealer who had added lots of dealer-installed options, all of which I did not want or need.) The last two dealers were not very responsive overall and dropped out of the running immediately. Ray provided the best no-haggle price so we talked on the phone and scheduled a time to perform the test drive. I had read the good reviews about Ray but since I am skeptical by nature, my expectations were not set very high. Well, I am happy to say that Ray is genuinely a nice guy and very personable. I felt he was thorough in explaining all of the features and funcationality of the van. The final price was exactly what was quoted beforehand. The Business Office tried to sell us the 8 yr warranty but we declined. Figure all of the expensive repairs would happen after 8 yrs anyway. My husband is looking for a new car and we will go back to Ray and Russell & Smith if we decide on another Honda. Thanks Ray! More

They did not have the car I wanted but gave me the # of a car dealer in Dallas that did, going above and beond duty. If they had my car I would have bought it their. Ray Huddleston my salesmand helped me ove car dealer in Dallas that did, going above and beond duty. If they had my car I would have bought it their. Ray Huddleston my salesmand helped me over the internet and by phone. This was a much better experance then I had with the Dallas dealership. Terri More

I have purchased three cars from this dealership in the last 3 years. And worthy of mention and recommendation is the exceptional honesty and professionalism of Mr. Santos Cabrera Laso (713-483-422, I got last 3 years. And worthy of mention and recommendation is the exceptional honesty and professionalism of Mr. Santos Cabrera Laso (713-483-422, I got permission to include his number), the employee I have been dealing with at Russell & Smith Honda. I have dealt with him at this dealership several times in the last 3 years and someone I referred to him also made a purchase last year. I strongly recommend this dealership for its excellent customer service and in particular Mr. Santos (for his after-sales follow-up) to anyone in the Houston area looking to buy a new or pre-owned Honda. Regards, Ola More

This is possibly the first time in over 30 years of buying cars that I would actually recommend a dealer and a salesman. After doing my homework, I requested a price from Russell and Smith online and R buying cars that I would actually recommend a dealer and a salesman. After doing my homework, I requested a price from Russell and Smith online and Ray Huddleston presented me with a very competitive price from the start. Ray was professional, didn't play any games (unlike many people in car sales), and most importantly, didn't low-ball me - when I came in to buy, he stuck to the pricing structure he quoted. Ray is a decent guy who treated us right...yes, I can tell you that you won't have a stressful buying experience with this guy. This was probably the most pleasant car buying experience I've had (and I've bought more than a dozen cars over the years), I felt no pressure whatsoever. I honestly would go back to Ray for a car in the future - if you're shopping for a Honda, you owe it to yourself to at least talk to him before you buy. I doubt you'll be disappointed. Another Honda dealer down the road beginning with "G" had ALL their cars loaded with dealer packs to jack up the prices, but Russell & Smith didn't do this; they had window tinting on a few of the cars, but that's it (we actually liked the tint and got it, this IS Houston for crying out loud, it's 97 degrees right now). Everyone at Russell and Smith was friendly; I have no complaints whatsoever. I'm starting to sound like I work there, but this is for real. Put this place (and Ray Huddleston) on your shopping list. More