Russell & Smith Honda | Page 264

I had a great experience. Tom was very helpful and friendly. He was honest in his approach and I did not feel pressured at all to buy. I am happy with my new purchase! I have nothing else to say bu friendly. He was honest in his approach and I did not feel pressured at all to buy. I am happy with my new purchase! I have nothing else to say but am being required to write 250 characters and done. More

Russell & Smith Honda, particularly Internet Sales Manager Tom Melanson made my first new car buying experience a breeze. Tom was friendly, comfortable to work with, and employed absolutely no high-pr Manager Tom Melanson made my first new car buying experience a breeze. Tom was friendly, comfortable to work with, and employed absolutely no high-pressure tactics or head games. We were even able to handle all negotiations via phone and email. If Russell & Smith can maintain this level of customer service, they will remain my Honda dealer for life. More

Everyone we have met at the dealership is very friendly and efficient. Ron Reese is a pleasure to work with. His approach is far from that of the "high pressure salesman". He is helpful and honest. We are and efficient. Ron Reese is a pleasure to work with. His approach is far from that of the "high pressure salesman". He is helpful and honest. We are buying our second car from him. He does not hesitate to point out ways to save money and is most willing to work with you to help explore options. Ron follows through on questions and requests in a timely manner. In short, we highly recommend the dealership. If you go to Russell & Smith be sure to ask for Ron. More

Pat was friendly,courteous and very understanding together with Justin in finance they were great. She was very patient in showing us a different options. I recommend Pat as an asset in your dealersh together with Justin in finance they were great. She was very patient in showing us a different options. I recommend Pat as an asset in your dealership. Am sure that she will continue to make your company proud. Am so happy with my accord. Thank you again Pat and Justin. God Bless you guys. More

I gave an excellent rating because the entire team, starting with Moise Som my salesperson, beutiful personality, answered every question honestly, he made me confindent a deal can be made. Jill Cousin starting with Moise Som my salesperson, beutiful personality, answered every question honestly, he made me confindent a deal can be made. Jill Cousins made the incredible deal a happen. And Shah closed it out. I even had Shah laughing (lol). More

I forgot the name of the gentleman who first explained my options, but he was very informative, friendly, and helpful. He gave me several options so that one would fit my budget. I leased my Pilot from Rich options, but he was very informative, friendly, and helpful. He gave me several options so that one would fit my budget. I leased my Pilot from Richard and Dino at another dealership. I was impressed with their excellent customer service and expertise,so I followed them to the Russell Smith location. I am very happy with the Honda CRV that I decided to lease. Once again, I got the same attention as before and I would recommend them again. They want to please their customers while giving them good service. They are tops in the field. More

Memo Torres was totally outstanding and I extremely satsified with his knowledgable skills and friendliness. He answered all my questions and made to entire experience refreshing. I would recommend Mem satsified with his knowledgable skills and friendliness. He answered all my questions and made to entire experience refreshing. I would recommend Memo to my friends and co-workers, as he is patient and genuine. When I entered the dealership, I had no idea who I would go to for assistance, there were salesmen everywhere but I saw Memo through the glass windows of the inner office and I knew he was the person that I wanted to assist me. He was working with someone but I asked another salesman to get his attention and when he was done he came over to me. There is something about his public relations skills that gives one a sense of comfort and he gives his undivided attention. He is great! More

I bought a 2006 Honda Ridgeline RTS from Gilton Huggett approx a month ago. I am very pleased with my purchase and with the way I was treated by Gilton. I never felt pressured during the sale and Gilton wa approx a month ago. I am very pleased with my purchase and with the way I was treated by Gilton. I never felt pressured during the sale and Gilton was very patient in answering all the questions that I had about the purchase and the vehicle. He always returned my calls and took care of all the details. I will recommend Russell and Smith and Gilton Huggett to friends who are thinking about buying a car. More

Saleperson Brandon Forester was the absolute best. I walked up to him in the R&S showroom not knowing that he was an actual salesman. He acknowledged himself as a salesperson and asked if I wanted a new walked up to him in the R&S showroom not knowing that he was an actual salesman. He acknowledged himself as a salesperson and asked if I wanted a new Honda. Within seconds we walked out to the car lot. Listening attentively, he asked what I wanted in an Accord - features and colors - then pointed out cars based on what I desired. He was quick, efficient, knowledgeable, polite and professional. He didn't try to sell me more car than I requested or needed. My experience with Brandon Forester and members of the Finance Department gave me a very good impression of Russell and Smith. More

WOW! That about sums my car buying experience up! This was my second time buying from this particular dealership. First, I completely LOVE my 2005 Honda Element. I have never had a problem with it, and it was my second time buying from this particular dealership. First, I completely LOVE my 2005 Honda Element. I have never had a problem with it, and it continues to be a completely amazing vehicle. Second, my father and I purchased a 2009 Honda Civic recently, and Mr. Reeves was extremely kind and knowledgeable! I'm quite the picky person and I had a rather large list of questions about every car we looked at. He not only had every answer ready as soon as the question was asked, but he also offered to demonstrate anything. We test drove two cars and looked at maybe ten more. He even bought water for us since it was a hot day. He took care of us for many hours, and he made us feel very important. It is very nice to have a salesperson who appreciates the customer. Mr. Reeves stayed with us all the way through our car buying experience, and I could not give any higher a recommendation! Thank you soooo much for everything Ron! More