Russell & Smith Honda

This was my first time buying a car and the experience couldn't be better. I bought a new 2010 Honda Civic with navigation system. Deborah, my saleswoman, was great, very friendly, patient and knowledgeab couldn't be better. I bought a new 2010 Honda Civic with navigation system. Deborah, my saleswoman, was great, very friendly, patient and knowledgeable. She and the staff I dealt with totally made me review my concept of car salespeople. They were very professional and not pushy at all. At first I was thinking about financing the car, but her manager explained me the benefits of leasing and I ended up leasing. Because my payments ended up being a bit higher than they had forecasted, they gave me a complimentary package that included great benefits, such as roadside assistance and free oil changes. The car in the color I wanted wasn't available at the dealership, so they ordered from another dealer and it arrived within 24h. I also really liked to learn that they invite new buyers for an evening in which they teach you how to use your car properly. I strongly recommend this dealership. More

Russell & Smith Honda, Dung V Le and Ami Tran gave me the greatest experience I have ever had purchasing a car. The deal was smooth, no hidden issues and they kept smiles on their faces the hold time. They w greatest experience I have ever had purchasing a car. The deal was smooth, no hidden issues and they kept smiles on their faces the hold time. They wnet above and beyond to make me feel appreciated. More

I had the best experience that I have ever had with any dealership. They were helpful but not pushy. I will recommend this dealership to all my friends and family. I will also be recommending Arturo Perez. dealership. They were helpful but not pushy. I will recommend this dealership to all my friends and family. I will also be recommending Arturo Perez. He was a wonderful salesperson.If you are looking for a new Honda, go to Russell and Smith Honda and ask for Arturo! More

We went into Russell & Smith Honda of Houston on Friday, February 12th of 2010. Our experience there was phenomenal! We dealt with Deborah (Debbie) Wadsworth and Andy (Finance Guru)who we found were both February 12th of 2010. Our experience there was phenomenal! We dealt with Deborah (Debbie) Wadsworth and Andy (Finance Guru)who we found were both very knowledgable, and professional. Between the both of them, we were treated like royalty, and felt very at ease. Not like some dealerships where the consumer is merely a commission check. I highley recommend a visit to Debbie Wadsworth @ Russell & Smith Honda if you are in the market for a new or used vehicle. Her professionalism, knowledge and overall persona make for a winning team with her ALWAYS on your side! It's also nice to see a professional woman in a business highly dominated by men. Way to go Debbie Wadsworth, you knocked it out of the ball park! A million Thanks!!!! More

Great customer service skills. I felt like I was the Great customer service skills. I felt like I was the only one in the dealership. The team kept me updated every step of the process. Everyone was Great customer service skills. I felt like I was the only one in the dealership. The team kept me updated every step of the process. Everyone was extremely helpful with my purchase. Danny made sure I was familiar with all the features of the vehicle inside and out. Ian made sure I knew what the price of the vehicle was. He worked on my trade-in. This was my first time doing a trade-in and the team made this experience a pleasant one. Andy was very conscious of my financial situation. Made every effort to get me the payment I was looking for. I have dealt with other dealerships in the past and have always had bad experiences during this process. Other dealerships pushed different products (waranties, insurances, etc.) when dealing with Finance. Andy was very helpful. He explained everything to me. He never pushed any other products my way and made me feel like a customer the whole way. Overall, this has been the best buying experience I've ever had. I will make sure to tell everyone I know. Honda, thank you to you and your wonderful Houston team. Sincerely. More

My internet contact, Ray Huddleston, was most helpful. By accident, I ended up with salesman, Luis Rusinque who was most patient and a joy to work with. (I showed up at the wrong dealership and asked to s By accident, I ended up with salesman, Luis Rusinque who was most patient and a joy to work with. (I showed up at the wrong dealership and asked to speak with my internet contact. Since there wasn't anyone there by that name, they took me to Luis.) Luis was on vacation when I was ready to close and because I just showed up without an appointment, Ray was with another customer. I closed the deal with Tom Melanson who was delightful, as well as being most helpful. There's a reason that this dealership has a A+ rating with the Better Business Bureau (a member since 1966.) I was criticized by my companion for not negotiating for a better price, but I don't like to negotiate and with Russell & Smith, I did not have to! I would definitely recommend this dealership as the best! More

Mr. Ray Huddleston was very considerate to our needs and went through every details with us regarding our purchase of the 2010 Honda Odyssey EX. He is just a gentleman and has been very nice to people. Than went through every details with us regarding our purchase of the 2010 Honda Odyssey EX. He is just a gentleman and has been very nice to people. Thank you Ray! Also I would like to say that Russell & Smith Honda has a great sales team. This is our second car purchase with Russell & Smith. The first one was in 2006 when we bought a new Accord. Whenever I went to this dealership I always saw sales representatives standing outside in front of the door to be ready to greet their customers. This makes people really feel that their needs are important to Russell & Smith. Again thank you for the wonderful experiences we had here. More

I submitted a quote request thru edmunds.com. Dung Le @ Russell & Smith was the 1st to respond, and included a detailed written quote. After shopping several other dealers that also responded, my wife and Russell & Smith was the 1st to respond, and included a detailed written quote. After shopping several other dealers that also responded, my wife and I visited R&S. Upon arrival, no hassles. Dung even improved the deal over his written quote, which the other dealers didn't meet. We bought our 2010 Accord Crosstour from Dung. Paperwork was no hassle. They handled our trade quickly, and we received more than we thought we would. Extended warranty pricing was initially high, but quickly met our expectations on price. A few hours after arrival, we were on our way in our shiny new ride! I would highly recommend Dung & R&S. Their internet sales program is excellent. Dung in particular was fast, professional, accurate, and displayed integrity. A pleasure to deal with!! More

Everyone I worked with acted as though I was the only customer they had. All questions were answered with assurance and very professionally. The salesman, Luis, was very knowledgeable and patient. Ami customer they had. All questions were answered with assurance and very professionally. The salesman, Luis, was very knowledgeable and patient. Ami, my finance manager and Andy, another finance manager who helped me when I was there to pick up the car, were both very patient and wanted to make sure I knew all the things I should know. Jack Carney, the sales manager greeted me warmly and made me feel that I'd come to the right dealership. When I expressed doubts about leaving the service writer who had spoiled me at a Mercury dealership, he made sure I would meet a new one at that dealership who would take very good care of me. That was how I met Brandon Forester. He also assured me of the good service I could expect and explained how my car had a device that would let me know when there was anything that needed service. One thing that impressed me was that I had been referred to an evening shift salesperson by a friend of mine who had just bought from Russell and Smith Honda. I do not care to car shop in the evenings, so the sales manager assured me that my sales person and the one I was referred to would both be compensated as well as the customer that sent me. That was a fair way to do business. More

This was my first experience in a new car dealership so of course I was expecting the worst. But thanks to Ray and Shah this entire experience by far exceded my expectations. I went in expecting to settle of course I was expecting the worst. But thanks to Ray and Shah this entire experience by far exceded my expectations. I went in expecting to settle for a used car and came out with a brand new one! I would recommend Russell and Smith to anyone and will continue to be a customer. More