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Russell & Smith Honda
Houston, TX
2,654 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,654 reviews
May 13, 2024
I wa very satisfied with the service I received. Thomas explained what they were going to do and how long it would take. The dealer report was very helpful Thomas explained what they were going to do and how long it would take. The dealer report was very helpful More
by Mfh5175
Employees Worked With
Thomas Nguyen
May 12, 2024
Andy Tran is an excellent salesman, professional, knowledgeable and kind. He assisted me throughout the entire process. Russell and Smith is a dealership with integrity and excellent customer service knowledgeable and kind. He assisted me throughout the entire process. Russell and Smith is a dealership with integrity and excellent customer service. I highly recommend. More
by Jean
Employees Worked With
May 02, 2024
Excellent time completion, and excellent updates and quality work with very good pricing with quality parts quality work with very good pricing with quality parts More
by Barsab15
May 01, 2024
Got quick service. Good explanation of what to do. Next and why. Had good visit with sale cars Bobacart. He is great too. Good explanation of what to do. Next and why. Had good visit with sale cars Bobacart. He is great too. More
by Gliberboim
Employees Worked With
Look at the service person for 7137250244
May 01, 2024
Service charge on credit cards! That’s for small businesses or amounts, not on hundreds of dollars or even thousands. Service quality keeps going down at this dealership and prices That’s for small businesses or amounts, not on hundreds of dollars or even thousands. Service quality keeps going down at this dealership and prices keep going up. The sales people are blamed by service personnel openly, and they also lie about repairs themselves to get to the end of warranty period just to get the problem to be paid out of pocket. The lack of caring attitude is obvious, that has the opposite effect of getting on a Sewell ad. More
by docarya
Employees Worked With
Joe (Svc manager) & Linh
April 29, 2024
The salesman who assisted me was kind, hospitable, and generous. He and his team, including the finance manager and the dealer's manager, made the buying process easy and good. This is such a highly quali generous. He and his team, including the finance manager and the dealer's manager, made the buying process easy and good. This is such a highly qualified team that I highly recommend for future service. More
by celucienjoseph
Employees Worked With
April 26, 2024
Gerardo Cabral was very Professional and the service was top notch even left my car clean and made sure it was wiped after service. I would recommend anyone to shop Honda here with my Sales Guy Alan Henson top notch even left my car clean and made sure it was wiped after service. I would recommend anyone to shop Honda here with my Sales Guy Alan Henson More
by Obie
April 25, 2024
Very smooth, efftcient process. There were no surprises. Repairs were completed in timeframe promised. Service rep was friendly and helpful . There were no surprises. Repairs were completed in timeframe promised. Service rep was friendly and helpful . More
by marv1
Employees Worked With
Esteban Meza
