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Russell & Smith Honda

Houston, TX

4.8
2,608 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,608 reviews

February 23, 2016

Best experience ever Selam Fesehatsion is the best employee at Russell and Smith Honda she was extremely; patient, knowledgeable, caring and dedicated. She did not made us More

by Silverodyssey2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Feb 24, 2016 -

Russell & Smith Honda responded

We're glad you enjoyed your experience with us! We understand buying a car can be stressful at times but we never want you to feel that way when you are working with our team. We'll be looking forward to seeing you again whenever you're ready for an upgrade. Thank you!

February 22, 2016

Buying experience at Russell & Smith Honda with Jack Varcado Jack Varcados made my shopping experience so easy and very pleasant. He is so honest and his customer service is beyond amazing. Jad Jibin in financ More

by JoanneD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Dino Varcados, Jad Aboul-Jibin
Feb 22, 2016 -

Russell & Smith Honda responded

That's great to hear, Joanne! Customer service is something our team takes great pride in and it's so good to hear you were able to find what you needed with Jack and our team. Thank you!

February 22, 2016

car buying experience Lets go back about 2 years ago. I wanted to try internet car shopping and , I ran in to Danise Molina she is not a sales person she is a good listene More

by Syed n Debbie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Molina
Feb 22, 2016 -

Russell & Smith Honda responded

We're always happy to help! It's awesome to hear how much you enjoyed working with Denise to find exactly what you had been looking for. We'll be looking forward to seeing you again soon. Thank you!

February 22, 2016

FANTASTIC Great customer service. James Hughes even followed up after the sell to make sure that everything was okay. Being that this was my first big purchas More

by camille123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Hughes
Feb 22, 2016 -

Russell & Smith Honda responded

That's what we aim for, Camille! We know buying a car is a really big decision and we want to make sure you have all the information you might need before you make that choice. We'll be here for you if you need anything in the future. Thank you!

February 21, 2016

Great service, easy purchase. Online finance app was quick an ready for my purchase. Maria and Dino were very pleasant. Troy in finance was most helpful. More

by Silver HR-V
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Dino Varcados, Maria Avellaneda
Feb 22, 2016 -

Russell & Smith Honda responded

Thank you for sharing this! We're glad you enjoyed your experience with our team and we'll be here for you if you ever need anything else!

February 20, 2016

Karan Patel is an amazing. patient salesman Karan has been amazingly patient with me while I searched, questioned, and drove different cars. He was friendly, honest and personable. Karen Keys, p More

by kkeys
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2016 -

Russell & Smith Honda responded

We're glad we could help, Karen! We appreciate your kind words and can't wait to help you out again in the future. Thank you!

February 19, 2016

Thank you selam!!! Thank you Selam for making my car buying experience so painless and helpful and just plain easy!! You were helpful, knowledgable about every car and e More

by BeilulT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Feb 19, 2016 -

Russell & Smith Honda responded

We're glad we could help! Customer service is very important to our team and we'll always do what we can to make sure you find exactly what you're looking for. Please let us know if you have any questions for us about the CR-V! Thank you!

February 19, 2016

Honda pilot My growing family needed a 7 seater vehicle. Russel smith was the first dealer ship I stopped at because well, it was very close to where I live. I pl More

by Sid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Feb 19, 2016 -

Russell & Smith Honda responded

Thank you for sharing this with us! Selam is a very important part of our team here at Russell & Smith Honda and we're so happy to hear how much you enjoyed working with her to find your Pilot. Please stop back in to see Selam and our team again soon!

February 19, 2016

Thank You! Selam went over and above to make my purchase a stress free and pleasant experience. She worked hard getting me the right price for my vehicle, she wa More

by Akash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Feb 19, 2016 -

Russell & Smith Honda responded

That's what we like to hear! We never want you to feel any pressure from our team when you are looking for a new ride with us. We can't wait to help you out again in the future. Thank you!

February 17, 2016

Karen Patel is #1 in my book! I went w/my friend to buy a car. Since they are also my dealership I knew she'd be happy. Karen is brilliant, respectful, diligent & aims to meet cust More

by Chatty Kathi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey
Feb 18, 2016 -

Russell & Smith Honda responded

We're glad we could help! We really appreciate your business and hope you'll stop back in to see us if there's anything else you need from our team. Thank you!

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