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Russell & Smith Honda
Houston, TX
2,717 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,717 reviews
May 10, 2025
Very good customer service especially charlie nyugen the best very professional and kind the mgt included great staff sincerely aaron wright happy customer best very professional and kind the mgt included great staff sincerely aaron wright happy customer More
by Aaron wright
Employees Worked With
Charlie nyugen
May 10, 2025
Alex Navarre was our salesman and he was so helpful. This was my first time buying a car and had bad experiences with too aggressive salesmen. Alex was very nice, informed me, and made sure my experienc This was my first time buying a car and had bad experiences with too aggressive salesmen. Alex was very nice, informed me, and made sure my experience was a better one. They made buying a car less painful than it should be. I will definitely recommend this place to anyone who is in search of a car. More
by julia.brewer994
Employees Worked With
Alex Navarre II- 5 stars
May 07, 2025
Big drop in their quality of service and large increase in cost along with bad items like using a credit card add on fees at a place that charges hundreds to thousands of dollars. Even my friends have stop in cost along with bad items like using a credit card add on fees at a place that charges hundreds to thousands of dollars. Even my friends have stopped going here in favor of big star Honda. I am not a rep of big star, and I am not a fan of any specific dealership. This place just keeps on driving away customers like me, because they think they have a big pot of gold from the medical center people as their customers. Vote with your feet because I have complained and not even the managers listen despite buying my Honda van from them! More
by docarya
Employees Worked With
May 07, 2025
My nearly brand new car was totaled, and the team made sure I was taken care of when I bought a replacement. Great service, great team, highly recommended. sure I was taken care of when I bought a replacement. Great service, great team, highly recommended. More
by Jay
May 03, 2025
The dealership had coffee, clean, nice sitting area for customers and customers who had children. The he employees seemed to be very friendly customers and customers who had children. The he employees seemed to be very friendly More
by JeJ0248
Employees Worked With
Service representative
April 28, 2025
Esepcional el servicio y complacida con mi compra agradecida con el señor Daniel quien estuvo al pendiente de mi existencia agradecida con el señor Daniel quien estuvo al pendiente de mi existencia More
by dayanaescuderorodriguez
April 28, 2025
Andy Tran did a great job. Will be recommending him to others. Took the time necessary to let me make a confident decision. Will be recommending him to others. Took the time necessary to let me make a confident decision. More
by jtmail
