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Russell Honda
Sherwood, AR
39 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 39 reviews
March 05, 2017
Drive the extra mile to receive the extra customer service! Keith Tilley, Carlos, & Joseph Sowell in the service department are A+. Neil Nesler was a fantastic internet car salesman. The Russell Honda extende Keith Tilley, Carlos, & Joseph Sowell in the service department are A+. Neil Nesler was a fantastic internet car salesman. The Russell Honda extended family are the reason why I drive from Hot Springs (1 hr. and 54 minutes, 110.6 miles, at a fuel cost of approximately 1/2 tank of gasoline; round trip under excellent driving conditions) just to get an oil change. And NO, I do not have free oil changes for the life on my Accord's ownership. Save yourself some time, buy your vehicle from Russell, and make sure you attend the Honda Owner Workshop. I promise, you will walk away with something that will benefit you as a Honda owner. More
by Favored First
Employees Worked With
Keith Tilley, Carlos, & Joseph Sowell, Neil Nesler
October 19, 2016
Honest service advisor Russell is a no nonsense dealer, I appreciate the honest crew, you can believe the repairs are top notch and are ready when promised. Family owned se Russell is a no nonsense dealer, I appreciate the honest crew, you can believe the repairs are top notch and are ready when promised. Family owned seems to carry thru to the employees. More
by Honda Element
Employees Worked With
Carlos
July 09, 2016
Great customer service Whether buying a car from Jimmy or having our cars serviced, they have excellent customer service. They are all professional, honest and friendly. Whether buying a car from Jimmy or having our cars serviced, they have excellent customer service. They are all professional, honest and friendly. I have purchased two vehicles from Russell Honda. More
by Happycustomer
Employees Worked With
Jimmy Landrum
June 06, 2016
Great experience and all I needed was a key made The service I was given at Russell Honda was well worth the 2 hr trip. I didn't purchase a car here, but would consider it after the professional care The service I was given at Russell Honda was well worth the 2 hr trip. I didn't purchase a car here, but would consider it after the professional care I received. After making me a new key and programming it to my car, Carlos ran my VIN in their computer and saw there was a recall and they replaced the part that day. That, and the professional and efficient service I received was so impressive. If you think this service dept isn't great, bring your car to my town - you'll be lucky to get it fixed in a week no matter what the issue is - and without the smile. I have bragged about these people to everyone at work, and my family and friends. More
by Heidi
Employees Worked With
Carlos, Daryl
March 25, 2016
Service Visit Whether it is routine maintenance or other reasons for needing service on my Hondas, I have always gotten great service at Russell Honda. Russell Hond Whether it is routine maintenance or other reasons for needing service on my Hondas, I have always gotten great service at Russell Honda. Russell Honda's Service Dept sets a very high bar and should be a model for other service departments. More
by Steven Dobbins
Employees Worked With
Keith Tilley, Bobby Sweet, Nick Tate, Adam Livingstone, Carlos Galan
March 08, 2016
Service at Russell honda I always have good service they are all friendly and nice. Never have any trouble. Have bough several cars from Honda always found them to be first c I always have good service they are all friendly and nice. Never have any trouble. Have bough several cars from Honda always found them to be first class O More
by ccsherwood46@sbcglobal.net
Employees Worked With
Carlos in service dept and al in sales
March 07, 2016
Excellent service! I had a warranty issue with the sunroof not opening properly. I brought the car in and was very pleased with service dept. They took me to work and pi I had a warranty issue with the sunroof not opening properly. I brought the car in and was very pleased with service dept. They took me to work and picked me up and the car was just like new. Very happy! More
by Pauladjenkins
Employees Worked With
Can't remember names
February 27, 2016
Quick & Professional Russell Honda has always gets me in quickly and they just don't do a quick oil change. They always look the entire vehicle over letting me know if the Russell Honda has always gets me in quickly and they just don't do a quick oil change. They always look the entire vehicle over letting me know if there is anything I should be concerned about. If they do find something they leave it to me to make the decision as to what I would like to do. There has never been any pressure to get it done through them. They just let me know about what they have found and what they recommend. More
by KennyJoe
Employees Worked With
None
February 26, 2016
Excellent Customer Service! I find myself looking forward to my service visits because I know I will always be taken care of at Russell Honda. I am never there for more than an h I find myself looking forward to my service visits because I know I will always be taken care of at Russell Honda. I am never there for more than an hour, and the service team is always very kind. They take the time to explain the service to me and let me know of anything that I should be aware of. Even though I'm not in need of new break pads, they explained when I should expect to purchase them. Allowing me to plan ahead for the further maintanence of my Civic. There was some confusion of what all was included with my Honda Care membership and their customer service representatives were extremely patient and helpful. Working in customer service myself, I appreciate the people who take the time to help their customers feel more at ease. More
by Calikty01
February 18, 2016
Excellent service This dealership goes above and beyond to provide wonderful service to its customers. They even go so far as to get my records from another dealership This dealership goes above and beyond to provide wonderful service to its customers. They even go so far as to get my records from another dealership to verify I was not due for any service or recall. Wonderful customer service and I love that the manager of the service department is working along side his guys to provide a great experience from the top down. More
by Dr. Teresa
Employees Worked With
Bobby Sweet and Keith
