Russell Chevrolet

Worst experience I have ever had and will never go back or recommend anyone going here! If I even hear the name of this dealership I will tell them to run away as fast as they can! First experience at this or recommend anyone going here! If I even hear the name of this dealership I will tell them to run away as fast as they can! First experience at this dealership was interested in a vehicle was talking to the salesman about it and while all the other employees were sitting doing nothing the lot manager came and interrupted the conversation we were having about buying the vehicle and told our salesman’s that he needed to go help another customer. My boss went in to the dealership yesterday and spoke to the owner about the issue he was apologetic and wrote up an offer that I just needed to sign and come back to the dealership. Was told they would hold it a week for me and even offered a check to hold it that was declined. Went to the dealership today to do paperwork and look at the vehicle and speak to them and was told not even a full day later from the conversation with my boss that they just sold they vehicle that they were told I was purchasing and agreed to me purchasing. They lie and have no problem doing it. If for some reason you ever are not in your right mind and think this is the place to go make sure you get everything in writing it’s funny watching them change colors when you hand them their own paperwork proving they are lying to your face right then! Now off to find a dealership that actually wants to treat customers they way they should be treated and one that doesn’t lie. More

It was a pleasure on my part to be able to work with such an outstanding dealership as Russell Chevrolet and my salesperson Jim Russell, Jim kept me up to date on the whole process of getting my second car f an outstanding dealership as Russell Chevrolet and my salesperson Jim Russell, Jim kept me up to date on the whole process of getting my second car from this dealer and would definitely recommend anyone looking to purchase a new Chevrolet to contact Jim and the great people at Russell Chevrolet! More

Jim Russell made sure that we had the car that we both wanted, answered every question we. As and as always made us feel like family. wanted, answered every question we. As and as always made us feel like family. More

I have used the service department for my Cruze I traded. Always great service. Randy Gilbreth helped me with my new car buy. He was very respectful and knowledgeable. Mr. Green in finance was great to work Always great service. Randy Gilbreth helped me with my new car buy. He was very respectful and knowledgeable. Mr. Green in finance was great to work with in that area. I’m very happy I chose Russell Chevrolet for the purchase of my new Chevrolet Trax. More

Amazing service. Low pressure and extremely helpful. Brett and his team are great to work with. Solid follow up without the pressure. This is probably the 10th vehicle our family has bought from them Brett and his team are great to work with. Solid follow up without the pressure. This is probably the 10th vehicle our family has bought from them at least! More

This is our 3rd car that we have ordered and purchased through Russell Chevrolet. They have always gone over and above to keep us informed until delivery. They are not convenient to where we live and we through Russell Chevrolet. They have always gone over and above to keep us informed until delivery. They are not convenient to where we live and we wouldn't go anywhere else. I would highly recommend them and their service department. Great job guys!!! More

JOHN AND THE WHOLE STAFF THERE ARE GREAT AND EVEN SERVIVE AFTER THE SALE I HIGHLY RECOMMEND THOSE GUYS SALES AND SERVICE. THEY WILL TAKE CARE OF ALL YOUR NEEDS AFTER THE SALE I HIGHLY RECOMMEND THOSE GUYS SALES AND SERVICE. THEY WILL TAKE CARE OF ALL YOUR NEEDS More

Gary Nutt was very professional in helping us getting us in and out in a short amount of time with a new car as we live two and a half hours from the Dealership. Got the car we wanted and the trade in price in and out in a short amount of time with a new car as we live two and a half hours from the Dealership. Got the car we wanted and the trade in price on our car that I was asking for. Merlyn L. Cherokee Village More

Was a very disappointing experience.Misled the whole time.Waited 3 whole days to find out if we got the vehicles or not.They don't return phone calls. We haf to run them down to see what wax going on. time.Waited 3 whole days to find out if we got the vehicles or not.They don't return phone calls. We haf to run them down to see what wax going on. More

Jim Russell delivered excellent service to me when I purchased my 2020 Chevrolet Equinox. Professional. Kind. Courteous! Would absolutely buy from him/this dealership again! purchased my 2020 Chevrolet Equinox. Professional. Kind. Courteous! Would absolutely buy from him/this dealership again! More