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Russ Darrow Waukesha Kia - Service Center
Waukesha, WI
250 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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250 Reviews of Russ Darrow Waukesha Kia - Service Center
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March 11, 2025
The people are nice and helpful but should be a little bit more accurate on things. bit more accurate on things. More
by delgardiokrissy
Verified Customer
March 10, 2025
They contacted me when I needed servicing. I really appreciated them contacting me to come in. I really appreciated them contacting me to come in. More
by OWNERDECLINEDEMAIL
March 10, 2025
Great service very helpful time of service was good I will be back when needed thank you will be back when needed thank you More
by asteffen4
Employees Worked With
March 02, 2025
Always friendly, efficient and reasonable, love to see video of work done on my car video of work done on my car More
by POLRALEE
February 28, 2025
Jacob rocks as usual. Always 100% satisfied with the service and overall experience at Darrow! Always 100% satisfied with the service and overall experience at Darrow! More
by waynetmorgan
Employees Worked With
February 26, 2025
I leased it for my grandson. So far from what I've heard, he is happy with it So far from what I've heard, he is happy with it More
by TTRAPMAN
Employees Worked With
February 22, 2025
Horrible Service. Was told I would only have to wait for a short period of time but I had to wait for over an hour and 40 minutes for my car for a simple oil change. T Was told I would only have to wait for a short period of time but I had to wait for over an hour and 40 minutes for my car for a simple oil change. They washed the car so poorly that I had to get it re-washed elsewhere as it was covered in dirty soap. More
by KKLEIN13
Employees Worked With
February 22, 2025
Friendly, interested in my problems and concerns. Provided updates and options. Helpful and explained costs and what and why to resolve issues b Provided updates and options. Helpful and explained costs and what and why to resolve issues b More
by William
Employees Worked With
Kayleigh Recker
February 21, 2025
The team at Russ Darrow Kia is outstanding. Courteous, friendly, knowledgeable and willing to listen and answer questions. I highly recommend them! Courteous, friendly, knowledgeable and willing to listen and answer questions. I highly recommend them! More
by imdonf
February 21, 2025
Have been there every month since February for a “bad gas” issue. Also discovered they’ve been telling me I need oil changes every 2k miles. I was told they could do a fuel line cleaning for $99 and a po gas” issue. Also discovered they’ve been telling me I need oil changes every 2k miles. I was told they could do a fuel line cleaning for $99 and a possible diagnostic for $189 but that I would NOT have to pay the $189 since it’s a new car in the first owner it’s under warranty…unless they can see obvious tampering. Never called me to tell me it was ready. The guy that was told to check me out told me my total is $350 which I questioned immediately, in a sing-song voice he called Skylar over (the girl I dealt with when I brought it in & who told me no less than 3x I wouldn’t havent to pay that charge)…. I asked her why I’m being charged when I was told it would be covered by warranty. She replied “there’s no way for us to bill it to warranty because it’s Bad gas”. Essentially F U. I’m livid. Didn’t even get a car wash for my $350, mind you the oil change itself was free. Will not be back, and will be sharing the experience with everyone I can because that Is unacceptable! Never seen Skylar there before she’s clearly new, and has LOTS to learn. Completely taken advantage of. More
by MSLAURYNMARIE
Employees Worked With
