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Russ Darrow Waukesha Kia - Service Center

Waukesha, WI

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212 Reviews

212 Reviews of Russ Darrow Waukesha Kia - Service Center

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May 29, 2024

They got my recall service on a 2014 Sorento scheduled within a week. The service call went very well, professionally done and a clean car to take home. More

by DrNotes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Russ Darrow Waukesha Kia responded

Thank you, DrNotes, for your positive feedback! We're glad to hear that we could schedule your recall service promptly and that the service was professionally done. It's great to know you enjoyed driving home in a clean car. We appreciate your support!

June 16, 2023

Kayleigh was GREAT and squeezed me in quickly because my check engine light was on. She was curteous and friendly and let me know the cost of the service right away. I also appreciate the customer shuttle. More

by Ellie
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayleigh, Brian (the shuttle driver)
August 07, 2022

Great service. Great customer service. Easy to make an appointment. Less than an hour for total service. More

by Terri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2022

Completed oil change in a timely matter. The person I worded with was very helpful. More

by Vera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2022

Quick clean service and customer care, from purchase to maintenance everyone I have been in contact with is responsive and respectful of my time and investment. More

by smithrh2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
January 27, 2022

Great service! Upfront with costs and no surprises. Would definitely go back when we need service again. More

by Kt901
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don
January 25, 2022

Very friendly and helpful staff. Don was very knowledgeable and helped me with a warranty issue with ease. Thank you Don :) More

by adeline_cruz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don service writer
December 21, 2021

Service was good just wish when I ask how much something costs I get the real cost , like oil and filter 59.95 when you check out it’s 67.00 plus tax the 7.00 are for shop supplies . I didn’t have a optio More

by billwerner13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2021

Checked in at scheduled time, having a disability Eric was helpful in getting me checked in gave me all the information I needed. Allowed me to go out the large doors which was easier for my walker and an More

by Greg
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Johnson
December 08, 2021

They do a good job. Leave my car clean and properly serviced They contact in a timely manner and keep you informed of their progress. More

by Cjblake1971
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
4.0
This rating includes all reviews, with more weight given to recent reviews.
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