Russ Darrow Waukesha Kia

Deceptive Advertising Unsafe Vehicle I drove 212 miles to view a Jeep Liberty they had listed for sale. When I arrived the vehicle was so filthy inside I did not want to get in for the te I drove 212 miles to view a Jeep Liberty they had listed for sale. When I arrived the vehicle was so filthy inside I did not want to get in for the test drive. The back window would not stay closed. I did proceed to test drive the vehicle for about a mile and a half. Vehicle would not shift. There was so much vibration in the steering wheel it was not safe to proceed with test drive. I had figured I could drive it home and between me and a really good detailing place we could clean the interior. But after the transmission not shifting that was it. The car was never cleaned at all. French fries on the back seat. Really?! Photos posted online did not give an accurate depiction of the vehicle. More

Russ Darrow had terrible customer service and bad vehicles. This dealership is a JOKE, I would never purchase another vehicle from any of their branches unless you plan on pouring money into it immediately. I h This dealership is a JOKE, I would never purchase another vehicle from any of their branches unless you plan on pouring money into it immediately. I had purchased a 2012 Chevy Captiva for $14,000 and in 10 days IT COMPLETELY BROKE DOWN. Plus THEY WILL NOT DO ANYTHING TO HELP WITH THE COST OF REPAIR OR ANYTHING!!!! When I inquired about the vehicle I was told that it was in "great condition with no noticeable cosmetic damage" - this would include a 3" gouge in the rear bumper and an odometer light that flashes on and off. THE BIG ISSUE was when I was driving the car started beeping with several alarms, the battery was the first. Within 2 minutes the CAR STARTED SHUTTING DOWN AS I WAS DRIVING ON THE HIGHWAY. I was doing 55 MPH when I LOST ALL POWER, INCLUDING POWER STEERING. The car completely shut down while driving. I was then stranded on the side of the road with no power and no heat in zero degree temperatures. This was on the 10TH DAY AFTER PURCHASE. I took the battery to have it checked and it was then I was told the BATTERY WAS THE WRONG SIZE AND IT WAS TOO SMALL TO RUN THE CAR. Obviously this came to a surprise to me, since they boast about their "METICULOUS INSPECTIONS"... So I replace the battery with the appropriate size and the car dies the next day. THE ALTERNATOR WAS RUINED BECAUSE THE WRONG PART WAS IN THE CAR!!! I had called and spoke to Patrick several times over the course of 5 days (meaning I had to call every time because no one was returning my phone calls). He really made it sound like they would help me out since this WAS COMPLETELY UNACCEPTABLE. Then Shaun the GM called me and basically said if I pay for the $200 tow to their dealership (I live an hour and a half away) that they MAY BE ABLE TO HELP, BUT I WILL DEFINITELY BE PAYING THEM SOMETHING. I asked if I took it to a certified dealership in my city if they would reimburse me and he absolutely refused anything other than bringing my car (that is not drive-able) so they "might be able to fix it". **********THEY SAID THE 12 POINT INSPECTION DOES NOT CHECK FOR THE "RIGHT PARTS" ONLY THAT THE CAR RUNS.... ************* SO THEY NOT ONLY SOLD ME A CAR WITH THE WRONG PART IN IT, BUT ALSO A FAULTY ALTERNATOR. I asked Shaun the GM, "all business aside, how would you feel if you worked so hard, and saved for so long and you finally found the car you've been looking for, and pay $14,000 and in less than 10 days it breaks down. How would you feel?". He replies, "THIS WOULDN'T HAVE HAPPENED TO ME BECAUSE I WOULD HAVE BOUGHT A WARRANTY TO PROTECT MY INVESTMENT". He then went on to tell me that it was "ACTUALLY MY FAULT THIS HAPPENED BECAUSE I DIDN'T PURCHASE THEIR WARRANTY" Verbatim what SHAUN THE GENERAL MANAGER HAD TOLD ME. THIS COMPANY IS NOTHING BUT CROOKS. I'M NOT ONLY INSULTED BUT EMBARRASSED THAT I ACTUALLY PAID THAT MUCH FOR A VEHICLE JUST TO HAVE IT BREAK DOWN IN 10 DAYS WITH NO HELP OR SYMPATHY FROM THE DEALERSHIP. **AND RUSS DARROW, PLEASE DO NOT REPLY ASKING ME TO CONTACT YOU FOR HELP BECAUSE I'VE ALREADY GONE TO YOUR CORPORATE AND THEY ARE DOING NOTHING JUST LIKE SHAUN THE GENERAL MANAGER DID. **Dwight was a VERY NICE salesman, probably the only highlight of their dealership. More

Five Star Experience! Five star experience from a five star dealership! I went to Russ Darrow Kia to look at a used car that I found online. Dennis Cardinal greeted me o Five star experience from a five star dealership! I went to Russ Darrow Kia to look at a used car that I found online. Dennis Cardinal greeted me on the lot, and the rest is history. He had the vehicle washed instantly so I could inspect the car. We went for a ride so I could make sure the vehicle was perfect for me. Talking to Dennis with all of his experience in the auto industry was very refreshing. It’s no surprise that he is so successful. Dennis and Brandon McGahee made my experience amazing! The personalities alone on these guys will ensure I return for all of my vehicles in the future! Thanks guys! More

Really good experience We were on a limited budget and there was abosolutely no pressure to buy a higher price vehicle. We will buy our next vehicle here We were on a limited budget and there was abosolutely no pressure to buy a higher price vehicle. We will buy our next vehicle here More

Amazing service I was helped right when I walked through the door. I found everything I was looking for in a dealership, great prices and quality service! I was helped right when I walked through the door. I found everything I was looking for in a dealership, great prices and quality service! More

Great experience. Kindness and honesty go a long way! Aaron was a pleasure to work with. Open and honest, asked someone else if he didn’t know the answer to a question instead of just making up an answer. Aaron was a pleasure to work with. Open and honest, asked someone else if he didn’t know the answer to a question instead of just making up an answer. Russ Darrow seems to have the best prices around. I had a great experience and won’t hesitate to go back and work with Aaron for my next car purchase! More

The Salesman Everybody Wants But Nobody Gets Aaron was extremely helpful helping me lease my first new car! He worked with my budget while making sure I was in a safe car. He never pressured me t Aaron was extremely helpful helping me lease my first new car! He worked with my budget while making sure I was in a safe car. He never pressured me to make a sale and was completely honest while answering all my questions. I highly recommend him and will be returning to him for all my future car purchases. More

Perfect customer service. Aaron is amazing !! He was very honest about the cars I was interested in and he took his time to find me a new car that was in my budget. I recommend Aaron is amazing !! He was very honest about the cars I was interested in and he took his time to find me a new car that was in my budget. I recommend anyone looking for a new car to go to Russ Darrow Kia and ask for Aaron. I now have a new 2018 Kia Sorrento. My young son and I couldn’t be happier. More

Leasing or buying is great here We have leased two optima's from Dennis in the past six years and this year we bought a sorento. We have been extremely please with all the vehicles a We have leased two optima's from Dennis in the past six years and this year we bought a sorento. We have been extremely please with all the vehicles and Dennis is great to work with. We will be bringing our son here when he gets a used car. More

New KIa Soul purchase was easy and fast. All the folks at this Kia dealership especially Dennis Cardinal are friendly, helpful and easy to work with. No problems at all. Dennis presented all All the folks at this Kia dealership especially Dennis Cardinal are friendly, helpful and easy to work with. No problems at all. Dennis presented all the options for buying or leasing a vehicle and as a result, I was able to make a quick decision that was right for me. This is a my third Kia Soul and have used their service department for all three. Their service is quick and efficient and my car is always ready on time. More