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Russ Darrow Toyota of West Bend - Service Center

West Bend, WI

4.6
222 Reviews
Call Service Center (262) 346-9466

222 Reviews of Russ Darrow Toyota of West Bend - Service Center

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January 21, 2025

Great communication, great service. The videos are an awesome idea, really appreciated that. Thank you More

by Vieratony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you, Tony! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

January 19, 2025

Abigail was very informative and worked out loaner. Lots of repairs and got us in asap, More

by devgun1
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for Abigail and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

January 18, 2025

Very efficient and everyone was very friendly. Oil change and tire rotation was done quickly. More

by MRPLANK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2025 -

Russ Darrow Toyota of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

January 17, 2025

Everyone was very helpful and they were able to solve the problem in a matter of a few hours More

by carol.kaphingst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Pastorelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2025 -

Russ Darrow Toyota of West Bend responded

It's great to hear that we were able to help you out, Carol. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Toyota of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

January 17, 2025

They were very helpful in getting the car to the service area and then explaining each service and cost. The work was completed quickly and I was back on the road in no time. More

by jims7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for your very kind review, Jim. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

January 17, 2025

The representative I dealt with was polite and very professional. Was very pleased at how fast they got my car done. Took less than half the time they thought More

by barnero barnesschiropractic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigaill
Report | Print
Jan 17, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that Abigaill and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

January 17, 2025

Thank you for being a Toyota dealer in the area. I appreciate your services offered and have confidence you won’t be ripping us off More

by Cyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

January 16, 2025

The service department was great. The centralized appointment service was less than good. They gave me misinformation that will cause another trip to the dealership More

by SLMOORE_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

January 16, 2025

They are always respectful and accommodating. Rob went above and beyond for me. Excellent customer service each time I have been in. More

by peggysobczak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you, Peggy, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Rob and our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

January 15, 2025

Always courteous and friendly. Concerned about your schedule in the event of a service emergency. More

by cstorck2
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Seagren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

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