Russ Darrow Toyota of West Bend - Service Center

Service was performed as expected, good communication from dealership on diagnosis and expected completion date from dealership on diagnosis and expected completion date More

No complaints about service. Except for the cost of repairs $$$ I am a customer since 2016. I have bought two rave 4s from Russ. Except for the cost of repairs $$$ I am a customer since 2016. I have bought two rave 4s from Russ. More

Very friendly and explained what needed to be done or what gets done next on my Rav 4 what gets done next on my Rav 4 More

I’ve waited over 2 hours to be informed what was wrong with my trunk only to be told I will have to wait 2-3 months or more to get the parts to get it fix. So I have a Highlander and can’t even use my tru with my trunk only to be told I will have to wait 2-3 months or more to get the parts to get it fix. So I have a Highlander and can’t even use my trunk. More

Helpful and kind. Appreciate the thorough review of vehicle and assistance with the tire. Thanks Appreciate the thorough review of vehicle and assistance with the tire. Thanks More

Customer contact at the service counter was very good. My biggest complaint is that the oil change light wasn’t reset. It’s happened so often that I know how to reset it as good as the Toyota techs. It My biggest complaint is that the oil change light wasn’t reset. It’s happened so often that I know how to reset it as good as the Toyota techs. It’s tough to pay such a high supply recovery fee when the attention to detail seems to be lacking More

The staff were timely and efficient. The recall work was completed as informed. No issues with this dealership. The recall work was completed as informed. No issues with this dealership. More

They are a great dealer I think. Just be careful in the loan office as they are still okay selling you on a loan that will be $5000 above msrp. Just be careful in the loan office as they are still okay selling you on a loan that will be $5000 above msrp. More

I've been generally pleased with this dealer. They lay everything out ahead of time and explain why the recommend the services they do. They recently made an error and caught it right away & were They lay everything out ahead of time and explain why the recommend the services they do. They recently made an error and caught it right away & were very apologetic. I appreciate their honesty & upfront handling. We all make mistakes, it's how we handle them that makes or breaks client trust. More

Pleasant, expeditious, I'm happy with My purchase experience and I'm happy with my vehicle service experience. experience and I'm happy with my vehicle service experience. More