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Russ Darrow Toyota of West Bend - Service Center

West Bend, WI

4.6
222 Reviews

222 Reviews of Russ Darrow Toyota of West Bend - Service Center

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January 30, 2025

Service was performed as expected, good communication from dealership on diagnosis and expected completion date More

by finalcuttreeservicellc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

January 30, 2025

No complaints about service. Except for the cost of repairs $$$ I am a customer since 2016. I have bought two rave 4s from Russ. More

by mw12966@sbcglobal.net
Recommend Dealer
Yes
Employees Worked With
Nicholas Pastorelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

January 30, 2025

Very friendly and explained what needed to be done or what gets done next on my Rav 4 More

by amymaryrae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Russ Darrow Toyota of West Bend responded

Amy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

January 27, 2025

I’ve waited over 2 hours to be informed what was wrong with my trunk only to be told I will have to wait 2-3 months or more to get the parts to get it fix. So I have a Highlander and can’t even use my tru More

by Adtianavn69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Mitchell Darrow mitchell.darrow@russdarrow.com

January 27, 2025

Helpful and kind. Appreciate the thorough review of vehicle and assistance with the tire. Thanks More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

January 27, 2025

Customer contact at the service counter was very good. My biggest complaint is that the oil change light wasn’t reset. It’s happened so often that I know how to reset it as good as the Toyota techs. It More

by wizjr1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knepprath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

January 23, 2025

The staff were timely and efficient. The recall work was completed as informed. No issues with this dealership. More

by IRENESYMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Russ Darrow Toyota of West Bend responded

Irene, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Toyota of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

January 22, 2025

They are a great dealer I think. Just be careful in the loan office as they are still okay selling you on a loan that will be $5000 above msrp. More

by NATHAN98MCCOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pastorelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Russ Darrow Toyota of West Bend responded

Nathan, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

January 22, 2025

I've been generally pleased with this dealer. They lay everything out ahead of time and explain why the recommend the services they do. They recently made an error and caught it right away & were More

by PJFERENTCHAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

January 21, 2025

Pleasant, expeditious, I'm happy with My purchase experience and I'm happy with my vehicle service experience. More

by BURNY_301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

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