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Russ Darrow Toyota of West Bend - Service Center

West Bend, WI

4.6
216 Reviews

217 Reviews of Russ Darrow Toyota of West Bend - Service Center

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January 08, 2018

Great, fast service. Have purchased a number of cars from Darrow, and have always had excellent service when needed. Service has generally been regular maintenance. We app More

by Pollard, B3145
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Brosnahan
Jan 08, 2018 -

Russ Darrow Toyota of West Bend responded

Thank you so much for the great review and your continued business!! We really appreciate it! Danny Shutts, GM

January 06, 2018

Maintenance This dealership has all my records and has watched carefully on what I need and how everything is wearing on the car very helpful staff Respectfu More

by Pamelapms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
Jan 06, 2018 -

Russ Darrow Toyota of West Bend responded

wow!! what a great review...we really appreciate your business and this great reply... danny 'shutts, GM

December 15, 2017

Excellent service and courtesy ride. The truck was done when they said it was and the courtesy drivers were right on time even in the snow fall. More

by Tundra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don and Dick the drivers, Daniel Rouse
December 11, 2017

Service and sales Mother in law needed a car and found one she liked. I drive a Toyota with recall service needed, so I started that process while waiting for her. Ever More

by Joodsdad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Schubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Rouse
December 04, 2017

Tire rotation Smooth and hassle free, I got in there and they walked me to the waiting room. Did what they said and it was all covered by our service plan More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
Dec 04, 2017 -

Russ Darrow Toyota of West Bend responded

Kelly, Thanks for the great review! We really appreciate your business and value you as a customer!! Danny Shutts, GM

November 17, 2017

Service Visit Chuck and his team did a great job getting my Sons car in and out of the shop quickly, at price that turned out less then expected! Well Done More

by HCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Moeller Seth Tearney
Nov 17, 2017 -

Russ Darrow Toyota of West Bend responded

thanks so much for the great review! we really appreciate your business and you taking the time to review us and our great team and Chuck and Seth!! Danny Shutts, GM

November 10, 2017

Always there when you need them! Had a new tire for me within a day. Very efficient service center from the moment you check in. Had me in and out quickly. More

by Wendy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason and Jeff
Nov 11, 2017 -

Russ Darrow Toyota of West Bend responded

Thanks very much for the nice review!! Danny Shutts, GM

October 23, 2017

Great group of people! From the time you walk in through the checkout proces I am treated like a friend. They are Easley to deal with and fair too. More

by ML
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Shutts
Oct 23, 2017 -

Russ Darrow Toyota of West Bend responded

Mike we really appreciate your business! and thank you for your kind words and review!! Danny Shutts, GM

October 23, 2017

Daniel Shutts Mr. Shutts is a friendly, honest, and engaging person. I have found him to be knowledgeable, of products and services, and patient with questions, wh More

by Michael Kugler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Shutts
Oct 25, 2017 -

Russ Darrow Toyota of West Bend responded

Mr. Kugler The kind words and great review are greatly appreciated!! Thanks, Danny

July 24, 2017

Satisfied Great customer service. All the employees were friendly and nice. I remember laughing alot, Dan had a great sense of humor and was personable. I felt More

by Jo Walker
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Powell
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