Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Russ Darrow Toyota of West Bend - Service Center
West Bend, WI
218 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
218 Reviews of Russ Darrow Toyota of West Bend - Service Center
Sort by
May 01, 2018
Amazing service! I love going to Russ Darrow West Bend! Their team is phenomenal! And customer service is unreal!!! Every time I walk in, they are so professional and I love going to Russ Darrow West Bend! Their team is phenomenal! And customer service is unreal!!! Every time I walk in, they are so professional and courteous! I would definitely recommend them to everyone I know!!!! So grateful! Thank you to everyone who helped me out!! So thankful! More
by Kayla
April 11, 2018
Routine Service Good customer service with prompt attention and good explanation of service plan. Work was done on time. Work performed was reviewed with thorough det Good customer service with prompt attention and good explanation of service plan. Work was done on time. Work performed was reviewed with thorough details and plans for future visit. More
by Mike
Employees Worked With
April 10, 2018
Great service, as always The service department is one of the reasons I purchased my vehicle here when it was time to upgrade. I knew I’d be working with them a long tome and The service department is one of the reasons I purchased my vehicle here when it was time to upgrade. I knew I’d be working with them a long tome and that influenced my decision to purchase from this dealership. More
by AmyS
Employees Worked With
March 28, 2018
Responsive & Responsible In couple hours of reporting my Highlander wouldn’t start, Roadside Assistance arrived to jump battery, I drove to dealership, battery was tested and In couple hours of reporting my Highlander wouldn’t start, Roadside Assistance arrived to jump battery, I drove to dealership, battery was tested and replaced. All under warranty. More
by 2016 Highlander
Employees Worked With
Lee Brosnahan
February 24, 2018
Great Service Team The service team is great. Very attentive and not pushy to add additional service items onto your visit. They have a done a great job with a wide vari The service team is great. Very attentive and not pushy to add additional service items onto your visit. They have a done a great job with a wide variety of service needs over the years. More
by Todd F
Employees Worked With
Lee Brosnahan
February 15, 2018
have always hd good customer service on my car never had a problem with my service or appointments I've had from my car sales person to the service department. Have always experienced friendly and never had a problem with my service or appointments I've had from my car sales person to the service department. Have always experienced friendly and knowledgable persons. More
by fad@2017
February 08, 2018
No Recall Resolution Service recall work led to no results. They are not willing to fix the recall on my truck but invited me to try “another authorized Toyota dealer.” Th Service recall work led to no results. They are not willing to fix the recall on my truck but invited me to try “another authorized Toyota dealer.” They then had me sign an authorization to release them from any liability their recalled Toyota part may cause. Unfortunate for them and Toyota they were not willing to help as I’ll be purchasing another commercial vehicle for my fleet in the next 12 months. More
by Dan024
Employees Worked With
Chuck Moeller
February 07, 2018
I’m getting old...I guess. Waiting for my mini van and service worker on the other desk says the ‘f’ word out loud. Go to the waiting area and they have a rated mature movie on Waiting for my mini van and service worker on the other desk says the ‘f’ word out loud. Go to the waiting area and they have a rated mature movie on with two kids playing by the kid zone area. Classy. I just talked about professional in the workplace to high school students. I guess I should make my way here to. More
by Hawks
Employees Worked With
Don’t know name.
January 26, 2018
Maintenance 10000 mile Quick service and friendly. Got me in right away before my scheduled appointment, and it was done before I knew it. Mechanic did a great job. Quick service and friendly. Got me in right away before my scheduled appointment, and it was done before I knew it. Mechanic did a great job. More
by Db
Employees Worked With
Elliott Wisniewski
January 25, 2018
Went in for recall they damaged my dash I went for for shifter recall which they had to remove my dash, they put my backup camera cord thru different spot in dash n cracked it .. u could see I went for for shifter recall which they had to remove my dash, they put my backup camera cord thru different spot in dash n cracked it .. u could see where it originally went More
by Jmartin
Employees Worked With
