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Russ Darrow Toyota of West Bend - Service Center
West Bend, WI
267 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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267 Reviews of Russ Darrow Toyota of West Bend - Service Center
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January 05, 2020
Pleasant and enjoyable overall experience! Brought my car in for routine oil change and drove off with a new 2020 Camry XSE. No pressure, no obligation to purchase our Camry. We had time to l Brought my car in for routine oil change and drove off with a new 2020 Camry XSE. No pressure, no obligation to purchase our Camry. We had time to look around while waiting for our Mazda6 GT and found this eye catching Camry. Travis was such a help from the test drive to closing paperwork in a short amount of time. Great experience! More
by Hello Toyota
January 04, 2020
Russ Darrow really came through for us in a difficult situation which required an engine replacement shortly after purchase of the vehicle. They did a great job managing the repair and removed the burden situation which required an engine replacement shortly after purchase of the vehicle. They did a great job managing the repair and removed the burden and cost for us. Our service advisor was fantastic and stayed in contact with us constantly to keep us posted on progress. I plan to buy another car in Feb 2020 and will shop at Russ Darrow West Bend because of this experience. They turned a very negative experience into an extremely positive experience and I personally appreciated the way they stepped up. More
by JHead
Employees Worked With
January 01, 2020
Efficient and polite. one instance said tires were fine , but one week later asked for their opinion regarding uneven wear and now said to replace but one week later asked for their opinion regarding uneven wear and now said to replace More
by rayzwi
Employees Worked With
January 01, 2020
My experiences with the service/repairs employees have always been positive. The employees are courteous and knowledgeable. Repairs are done in a timely manner and communication is clear. always been positive. The employees are courteous and knowledgeable. Repairs are done in a timely manner and communication is clear. More
by igwt7981
Employees Worked With
Coty Becker, Daniel Rouse
December 07, 2019
Coty from service went above and beyond to make sure everything was appropriate and done in the least amount of time without sacrificing quality and customer service. Kudos to Coty! I also researched a everything was appropriate and done in the least amount of time without sacrificing quality and customer service. Kudos to Coty! I also researched a new car and Heather in sales was absolutely amazing! More
by Ale Arango
November 30, 2019
Service was good. Got a free wash with the service and it was so so. Wiped down when I got home and after two rags getting filthy, I decided I was just smearing dirt from what was supposed to be clean vehicl was so so. Wiped down when I got home and after two rags getting filthy, I decided I was just smearing dirt from what was supposed to be clean vehicle. More
by wolfhuntr
Employees Worked With
October 18, 2019
Air bag Very helpful team. Bob in service was great to work with. The other team members all helped to get me moving. Very good and efficient service team. Very helpful team. Bob in service was great to work with. The other team members all helped to get me moving. Very good and efficient service team. More
by Lars
October 15, 2019
Excellent overall experience. Great customer service. Great Service area with trained technicians. Solid suggestions on repairs, they work hard to get you in and out. Friendly pe Great customer service. Great Service area with trained technicians. Solid suggestions on repairs, they work hard to get you in and out. Friendly people throughout. Thanks. More
by Johnno
Employees Worked With
October 14, 2019
Tacoma paint failure Two and a half years ago I purchased my blue 2017 Tacoma at Russ Darrow. Last summer the paint began hazing over and turning white. I worked a lot wit Two and a half years ago I purchased my blue 2017 Tacoma at Russ Darrow. Last summer the paint began hazing over and turning white. I worked a lot with Rob Martin from service and Cole Lutz from sales (who originally sold me my truck) to have the issue resolved. The truck was spot painted in several sections over two separate incidents. This summer the issue continued spreading to 7 new locations. Turns out this was an issue with only blue 2017 Tacomas due to the temperature in the plant at the time of painting. Rob and Cole were awesome to work with, and ensured everything was taken care of. In the end the entire truck was repainted, and looks brand new. More
by FishTaco
September 09, 2019
Service They have an awesome team there always gets me in and out when I get there I love working with them they are great team very friendly group They have an awesome team there always gets me in and out when I get there I love working with them they are great team very friendly group More
by Abohn
Employees Worked With
Daniel Rouse
