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Russ Darrow Toyota of West Bend - Service Center

West Bend, WI

4.6
339 Reviews
Today: 7:00 AM - 5:00 PM Open Now
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339 Reviews of Russ Darrow Toyota of West Bend - Service Center

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June 18, 2025

It was quick and easy to schedule a last minute appointment, and the customer service was outstanding in the service department. More

by Alyssa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

June 18, 2025

Very efficient - my car was done much quicker than with other dealerships. Abby was very helpful and knowledgeable. More

by GANDIASTEPHANIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Russ Darrow Toyota of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

June 17, 2025

I wasn't expecting work to be done on the antennae without first talking to me. I was charged $100 labor to no outcome other than come back and spend another $400 with us More

by Rohin
Recommend Dealer
No
Employees Worked With
JEREMIAH PFLUGER
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JEREMIAH PFLUGER
Jun 20, 2025 -

Russ Darrow Toyota of West Bend responded

Rohin, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly, or let us know the best way to contact you, and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

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June 17, 2025

Keith was great & got me in right away to replace the rocker panel clips that were broke during my tire installation More

by leah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Russ Darrow Toyota of West Bend responded

Leah, thank you for taking the time to share your feedback with us. Keith and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

June 17, 2025

Jeremiah was great! I don't know who Ryan was so hard to rate him personally. If he is the service tech tires were good but they loosened/broke my rocker panel More

by leah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knepprath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Russ Darrow Toyota of West Bend responded

Leah, thank you for your business and this review. We're happy to hear Jeremiah and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

June 15, 2025

Jeremiah was helpful in describing and assessing the service needs of our vehicle. Also, he was friendly and professional. More

by dpsfilmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

June 14, 2025

Very honest place. Work is videod and charges are explained. Ryan has helped me numerous times and he is a great worker who helps his co-workers. I met Jeremiah for the More

by barbpodbrscek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pastorelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Inman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Vetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

June 14, 2025

Nick was prompt, thorough and very pleasant to work with. He is a great service rep.! More

by peonywi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Pastorelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

June 12, 2025

Very helpful and prompt in the service department. Overall the dealership has provided us with quality vehicles and service. More

by DIAMTMFL2328
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

More
June 12, 2025

Everybody was very kind and professional. I’m glad that I bought a car from Russ Darrow Toyota. Thank you! More

by Saaya S
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abdel Montoya-Ardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janessa Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

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