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Russ Darrow Toyota of West Bend - Service Center

West Bend, WI

4.6
216 Reviews

216 Reviews of Russ Darrow Toyota of West Bend - Service Center

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February 27, 2025

I received Prompt service. It was easy to schedule an appointment. Friendly staff met and explained service to me. More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Russ Darrow Toyota of West Bend responded

Thanks for sharing about your experience with Russ Darrow Toyota of West Bend. We appreciate your business, Sue, and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

February 26, 2025

Always a friendly and helpful experience. If there is a problem they always come through and make it right. Love the store! More

by LWEISS76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Luckiesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Gersonde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Seagren
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pastorelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Inman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

February 25, 2025

Pleasant service, people greeting you when you walk through the door. Seth, the service coordinator, was very helpful and explained the process with me. More

by Deb_orth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you, Deb, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

February 25, 2025

Very satisfied. Appreciate all the assistance that was given and the quality of work. Been going here for years More

by moranfive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

February 25, 2025

All are cordial and knowledgeable regarding Toyota products. People are friendly and answered all questions More

by stlisko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

February 24, 2025

Russ Darrow Toyota of West Bend is my only stop for cars since 1994. The best selection, best price and best service. Fantastic Price! My family members and I will only purchase from this dealership. We More

by Toyota Gal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

February 22, 2025

Russ Darrow Toyota has a kind, knowledgeable service advisor. The dealership helped me get back on the road with minimum stress. More

by Toyota hybrid owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2025 -

Russ Darrow Toyota of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

February 22, 2025

The crew was ready for me and so was Rob . I was early and they took care of me and my vehicle in a timely fashion. Very friendly as well. More

by SYODER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pastorelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rob met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

February 22, 2025

It's nice, clean, and the people are very professional. They are serious about your vehicle. More

by POW441
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janessa Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Domask
Feb 22, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

February 19, 2025

Very good customer service. .. they are always pleasant and explain everything easy enough for me to understand More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pastorelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Russ Darrow Toyota of West Bend responded

Karen, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

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