Russ Darrow Toyota of West Bend - Service Center

personel Courtesy, being kept informed of progress of work being done. Not pushed into accepting what needed to be done but given helpful suggestions on what t Courtesy, being kept informed of progress of work being done. Not pushed into accepting what needed to be done but given helpful suggestions on what they recommend for now and possibly at future turn More

Five star service department! Dropped off my vehicle for service due to a recall. Jessica Clemens was accommodating, knowledgeable, efficient and personable. She had a loner l Dropped off my vehicle for service due to a recall. Jessica Clemens was accommodating, knowledgeable, efficient and personable. She had a loner lined up for me when I arrived and got me in and out of there without any waiting around. While my vehicle was being worked on she kept me updated on the progress-excellent communication. The service technicians are knowledgeable and efficient as well. The work was done sooner than estimated and it was returned to me in much better condition than when I left it. I would recommend Russ Darrow West Bend to friends and family. More

Warranty repair for recall. Terrible! $70 unauthorized char Called and scheduled warranty repair (through the 888 number, then called to confirm). Asked if waiting or loaner. Told them waiting. Dropped off earl Called and scheduled warranty repair (through the 888 number, then called to confirm). Asked if waiting or loaner. Told them waiting. Dropped off early, told no chance of it being completed that day even though they picked the appt time (it was a friday, so maybe they let their techs off even though appointments were scheduled). Was given a loaner car. Loaner car missing wheel center cap that wasn't listed on condition paperwork. Brought loaner car back, was charged $72, even as soon as I noticed it was missing I drove back that same day and showed them. When coming to pick up my vehicle was told I was not welcome ever again for service and to leave. Then I get in my vehicle and there are grease marks on the dash near the area where work was done. Parts guy Nick is awesome. Service Manager is a crook. Next time I am told that service will not be completed while I wait, I will reschedule. And no loaner cars ever again. Too bad it was this terrible to bring my car for the airbag replacement. Original airbag has maufacturing defect in that when it goes off it explodes and try to stick the occupants with shards of metal, so in the interest of safety I spent my time, gas money and 2 trips to this dealer for my safety and I am rewarded with BS charges. More

Repair on Camry Was happy with my initial interaction with Coty on Friday, October 12th. After explaining the repair work required, Coty said he would be able to give Was happy with my initial interaction with Coty on Friday, October 12th. After explaining the repair work required, Coty said he would be able to give me $150 off the repair on my vehicle but neglected to write it down on my paperwork. When I picked up my vehicle on Monday, October 15th, Coty was not working. Seth said there was nothing written so he could not honor the verbal $150 discount Coty said he could give me. Thankfully, I had printed out a $100 coupon online. Seth was just not as helpful as Coty had been to me. Abigail Lundberg was helpful and courteous with the processing and return of my car rental. More

Maint on car Nice friendly employees. Love dealing with Dan R. Can always get in for an appointment at a time that works for me. Dan R goes out of his way to be su Nice friendly employees. Love dealing with Dan R. Can always get in for an appointment at a time that works for me. Dan R goes out of his way to be sure that you are satisfied with your service and if anything is wrong he sees it is corrected before you leave or within a reasonable timeframe. More

Just friendly, great service all around I bought my car here in March and just took it in for its first oil change. Everyone was super friendly and treated me well and they even washed it wh I bought my car here in March and just took it in for its first oil change. Everyone was super friendly and treated me well and they even washed it when they were done. I will definitely get my oil changes here from now on. More

Great Everyone in the service department were very nice and professional. Got me in and out in a timely manor. Washed the car and that was a bonus Everyone in the service department were very nice and professional. Got me in and out in a timely manor. Washed the car and that was a bonus More

Flat tire repair Good service. I'm always treated well when I go there. I Have going there for over 5 years. Recommend it to my friends and family. Good service. I'm always treated well when I go there. I Have going there for over 5 years. Recommend it to my friends and family. More

Outstanding Service Another excellent experience with the service department at Russ Darrow Toyota and in particular Dan Rouse. He always provides exceptional customer se Another excellent experience with the service department at Russ Darrow Toyota and in particular Dan Rouse. He always provides exceptional customer service and makes sure the job is done right and in a timely fashion! More