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Russ Darrow Toyota of West Bend - Service Center
West Bend, WI
267 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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267 Reviews of Russ Darrow Toyota of West Bend - Service Center
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August 03, 2020
mixed up appointment I called and scheduled an appointment using the phone number from Google maps. I confirmed the appointment was with Russ Darrow in West Bend. When I w I called and scheduled an appointment using the phone number from Google maps. I confirmed the appointment was with Russ Darrow in West Bend. When I went to the appointment, they couldn't find me. I had to come back 5 hours later. The service center said that the Google number wasn't correct. Why is someone answering your phone number as Russ Darrow West Bend and taking the time to confirm appointments for you. Wherever the problem is with the phone number, since you know about it, maybe you should fix it. At least you should have a way to annotate notes in your sytem for when a customer has a complaint. I would have never typed this review if you hadn't texted me asking to write a review. More
by Mannoonesees
Employees Worked With
I don't know, the names
July 24, 2020
Very friendly and knowledgeable about my questions. They finished my work on time. Car wash there is terrible, you would think for such a huge dealer would be much better finished my work on time. Car wash there is terrible, you would think for such a huge dealer would be much better More
by Hazeldad
Employees Worked With
Daniel Rouse
June 10, 2020
Got me in quickly for unscheduled service. Really nice job. Appreciated Thanks to Chris for getting me in. Oil & filter change, cabin filter change, & tire rotate. Need to be done before unexpected trip job. Appreciated Thanks to Chris for getting me in. Oil & filter change, cabin filter change, & tire rotate. Need to be done before unexpected trip in 2 days. Thx Chris. More
by kpleeson2
Employees Worked With
Chris. Five stars
May 18, 2020
Was in and out and on time. Couldn’t ask for anything better. Explained to me what I should be doing and when I should stop in for service on my new vehicle. better. Explained to me what I should be doing and when I should stop in for service on my new vehicle. More
by Yotahighlander
Employees Worked With
May 04, 2020
The service department staff was friendly and helpful! The service was fast, and done well. It was my first time at this dealership, and I will definitely be back! Highly recommend! The service was fast, and done well. It was my first time at this dealership, and I will definitely be back! Highly recommend! More
by amielenz
Employees Worked With
Service Technicians - So nice! , Daniel Rouse
April 24, 2020
The service department is very friendly and professional. I plan on continuing to bring my toyota to the west bend site Service is fast and experienced. I plan on continuing to bring my toyota to the west bend site Service is fast and experienced. More
by Clmap08
April 15, 2020
My car needed the battery. They had recommended to replace a battery at the last time we were there, which I did not do. They got it done in a very quick matter and I am pleased. replace a battery at the last time we were there, which I did not do. They got it done in a very quick matter and I am pleased. More
by Dave
Employees Worked With
Chris, Daniel Rouse
April 14, 2020
Very pleased with the service. The service was done in a timely manner. I have no problem referring others to your sales and service department. timely manner. I have no problem referring others to your sales and service department. More
by Chuck
Employees Worked With
Michael Wagner, Daniel Rouse
January 14, 2020
Very helpful staff and I was in and out very quickly. My vehicle’s problem was diagnosed quickly and I was shown what was wrong by the mechanic, who was also very helpful. vehicle’s problem was diagnosed quickly and I was shown what was wrong by the mechanic, who was also very helpful. More
by sb394
Employees Worked With
Daniel Rouse
